. >> reporter: carol moses is a looking to upgrade the bathrooms in her gaithersburg home. new showers, tile and cabinet try. she is going to spend a lot of money to fix two bathrooms, and she wants to go with the best contractor for the job. >> i do a lot of research. >> reporter: she narrowed it down to two. chose one. but it's the one she didn't choose that she wrote a review about online and why we're talking to her now. you feel like what you gave was an honest review? >> yes i do. >> reporter: she says the review was mostly positive. however -- >> i let people know that i had chosen not to use him because i felt he was too pushy. >> reporter: that's when carol says she started to get e-mails and calls from the contractor. >> the contractor threatened me with a suit for slander. and i contacted an attorney. the attorney said a case for slander is weak, if anything. but in your best interest, i would just take down. and so i did. >> reporter: jack gillis is with the consumer federation of america. >> but there is not a lot consumers can do in this situation. and that's

. >> reporter: carol moses is looking to upgrade the bathroom in her gaithersburg home. new showers tile and cabinetry she's going to spend a lot of money to fix two bathrooms and she wants to go with the best contractor for the job. >> i do a lot of research. >> reporter: she narrowed it down to two, chose one. but it's the one she didn't choose that she wrote a review online and why we're talking to her now. you feel like what you gave was an honest review. >> yes, i do. >> reporter: she says the review with us mostly positive. however -- >> i let people know i had chosen not to use him because i felt he was too pushy. >> reporter: that's when carol got calls and e-mails from the contractor. >> the contractor threatened me with a suit for slander and i contacted an attorney. the attorney said the case for slander is weak if anything. but in your best interest i would just take it down. and so i did. >> reporter: jack gillis is with the consumer federation of america. >> there's not a lot consumers can do in this situation. that's why it's the wild west. you really don'

. >> reporter: carol moses is looking to group grade the bathrooms in her gaithersburg home, new showers, tile and cabinetry. she is going to spend a lot of money to fix two bathrooms and she wants to go with the best contractor for the job. >> i do a lot of research. >> reporter: she narrow it had down to two, chose one, but it's the one she didn't choose that she wrote a review about online and why we are talking to her now. you feel like what you gave was an honest review? >> yes i do. >> reporter: she says the review was mostly positive. however -- >> i let people know that i had chosen not to use them because i felt he was too pushy. >> reporter: that's when carol says she started to get e-mails and calls from the contractor. >> the contractor threatened me with a suit for slander and i contacted an attorney. the attorney said a case for slander is weak if anything, but in your best interest, i would just take it down. and so i did. >> reporter: jack gill slice with the consumer federation of america. >> but there's not a lot consumers can do in this situation. it is the wild west.