so we identified carolyn thomas and dr. james taylor to sit on the task force to represent the community perspective. in phase one, we began the sector control and we conduct the work out of radio cars. they're the primary responders to calls for service and calls for service being a very robust data set and very informative and tracks every single of every officer's time in responding to calls for service or conducting self sel self-neighb self-initiated time and our district stations constitute half of our personnel and sector control constitutes half of that. the methodology of the controller's office developed were really based on the fact that it's a workload based analysis and using calls for service is a non-discretionary activity. in other words, when our community calls 9-1-1 they expect someone to show up. the workload is measurable and because it's non-discretionary it's driven by the community and fairly consistent. it's a great way to determine workload and staffing levels. calls for service is one possible met