my name is richard carrington. i live at 154 ord, and i've lived there for about 20 years. and i'm in favor of this project because it will greatly enhance the block that i live on. as you walk up the street, you don't see what i've heard described, which almost sounds like you're describing the gardens of versailles. what next to me is bill's house, which does have a beautiful garden and a big fence in front. next to that is the house you've heard is historic, and it's a beautiful house. i think it's the best on the block. and next to that, of course, is the lot we're talking about, which has -- i've always hate. it drags weight to the back with the long driveway, a scrubby sort of -- you can't really call it a garden area, and a large fence. next to that is a property with a big palm tree. other than that, it has no great merit. it has a parking space at the front. it has a new structure right behind the parking space, so it's not all in the back of the lot. it has a big space that's occupied by some sort of building, a one-story building right in the middle. and it has a

captain carrington, your offices is responsible providing past performance training on the systems you manage, right? >> yes, sir. >> and you provide, he said 16,000 users, different levels of training to provide the training, i guess you do site visits, youtube video telecom to? >> we do online training. if you're a registered user we do site and we do go to for instance, a perfect sample is next month we're going to be in huntsville, alabama, we expect to train up to five other people. >> you also hold past performance conferences. we sent some of our staff last year and they said it was pretty good. my question to you as you do a lot of training. you seem to produce a lot of steps, and a lot of access to training. so with all that training going on, what do you attribute these kinds of results to? people are trained but not using the system. what's missing? >> we've taken -- we've listened to users, and we tailored our training to that, and we've provided in our training, those tools like i said earlier, the tools in the toolbox to the users, you know, for good example would be the

. >> one of the issues coming through with the issue of carrington landlords. often, at the end of the month, people are moving out of their apartments. do you see any way that there can be -- that your company could be part of some of the out -- and coordination with city departments around getting word to tenants about proper disposal? it is probably part of the population not getting the word. and they are coming back after the planning meeting. >> we currently work with the san francisco apartment association, and we provide these kind of materials to them. we go to their monthly meetings. we have spoken to them about putting 10 packages together, which is a great idea. when the tenant moves in, they get a brochure about the bulky item pickups, along with hazardous waste facility, how to get rid of hazardous household materials properly, so we are always glad to look at ways to partner with landlords to get that message to the tenant. supervisor avalos: for me, it would be ideal to do something that would not involve any kind of legislation, but would be a

captain carrington, your offices is responsible providing past performance training on the systems you manage, right? >> yes, sir. >> and you provide, he said 16,000 users, different levels of training to provide the training, i guess you do site visits, youtube video telecom to? >> we do online training. if you're a registered user we do site and we do go to for instance, a perfect sample is next month we're going to be in huntsville, alabama, we expect to train up to five other people. >> you also hold past performance conferences. we sent some of our staff last year and they said it was pretty good. my question to you as you do a lot of training. you seem to produce a lot of steps, and a lot of access to training. so with all that training going on, what do you attribute these kinds of results to? people are trained but not using the system. what's missing? >> we've taken -- we've listened to users, and we tailored our training to that, and we've provided in our training, those tools like i said earlier, the tools in the toolbox to the users, you know, for good example would be the