interview, they gave me the opportunity to do the interview at case and are thankfully i got hired at caser. >> what is a medical assistant? >> it's a person who helps the doctor in the back office. they -- like withholding the instruments and prepping for procedures, and with patients. most of the people that goes to the hospital, they have contact with the medical assistants. the first person, either they register them or grab them and put them in the rooms so the doctor can see them. >> the medical assistant, i'm going to jump n the medical assistant plays an important role for setting the tone for the whole patient experience and that's part of the reason why the employer partners we work with like kaiser have a concern with medical assistants and deep grounding with the patient communication and soft skills because they representative and stand in for the organization. >> it reminds me, nuria that the healthcare system is so complex, and it could be the way that the patient arrives to the doctor's office, and they're waiting and the patient is called and they show up into the room and