at bayview, whether it was me on a blackberry talking to my officers, whether it was deputy chief cashman or captain beil coordinating this -- it worked, but it was not -- there was not a checklist of exactly how it was supposed to go. when we got to talking about it, i thought this was something we ought to organize and call something, because it works. with that, it was let's get this done. we know we can do this, and if we push it a little bit we can get that done within the first 24 hours. what was going from this, which will hopefully have an impact on the other end, is making greater use of the information we have before something happens. what we are trying to do now is take the department operations center and make it more like a command center, so the various units around the city, especially new officers at night, garner information, put it in before something happens. when something happens, invariably somebody says i kind of heard that so and so was going to maybe do so and so. now if we have that information on the front end, perhaps we can do some predictive policing and get