the second category, 33% of the violations were in that category followed by american disability act category. 8% were not categoric and than 6% were in staff and that has to do with treating clients with dignity and respect and the overall safety of the clients. because i am covering two quarters, i thought it would be important to present a comparison between the complaints and then for the rest of the presentation focus on the most current quarterly report because as you can see here on the chart, the percentage of complaints is very similar with facility and access being 37 and 35 respectively. the staff, 33%. that just gives a good idea of what categories the complaints are falling into and that has been consistent for the past two quarters. the standard care complaints by category, now this again for the most recent quarter. there was 58 separate complaints. standard one, treating clients with dignity and respect, standard to, a safe environment. stand at 31, completing all required training. these complaints included allegations of staff being disrespectful to clients by speak

in the morning when we get the category 1, category 2 hurricane winds. for another 6 or 8 hours the backside of the storm, we're going the get tropical storm force winds and the continuation of the rainfall. so a long time yet to go before we see any clear skies here. anderson. >> that's it for us on "360". more hurricane coverage next. >>> hi there. good morning, everybody, from the cnn center. this is your cnn start morning. coming to you an hour earlier today to cover this storm, hurricane irene that is actually putting about 20% of this country's population under threat of this storm. we're talking about 65 million people are in the path of this sucker. you see the line there. that's the cone of uncertainty they call it. but still they believe this is the path it's going to take, right up the east coast. and we're talking about some of this country's largest cities, most populus cities. these are cities that not often are tested for their hurricane preparedness. well, they will get a i test it appears here today and tomorrow through this weekend. we'

we think it will still be category 2 perhaps category 1 as it crosses north carolina. then that continued slow weakening will persist through the landfall in new england but it gets up to the new york area, southern new england probably looking at a lower end category 1 hurricane, perhaps upper end of a tropical storm conditions. what's important about this particular storm is not so much the peak intensity but the duration. it's a very large hurricane. in north carolina they are experiencing hurricane force within for as much as ten hours and the whole east coast near the center of the storm will experience tropical storm conditions for as much as 24 hours. it's a long period of having a battering of wind as well as higher levels of storm surge and because it's so long we'll go through a full tidal cycle in the northeast. there will relatively high tides coming this weekend. high tides plus the storm surge has us concern for the shore line. >> yeah. no doubt about it. a lot of damage. probably long island. i had no idea, i didn't realize it would linger around for tho

this is just a category 1 hurricane. a category 1. keep that in mind. not a 2 or 3, xh we thought would be possible. so we're breathing easier for the fact it is not as strong, but it's such a big storm the winds spread out that we have issues up the coast as you well know. alex. >> mike, you are to be applauded right there. it's absolutely compelling. look at that, jeff. he's using the wet sand and the water there to almost anchor him down so he doesn't get blown over. 70-mile-per-hour winds. this is category 1, and people think just a category 1. look at that. there's nothing oh about it. >> it would be hard to tell, take a look at this picture, where is he at? it's hard to tell because the wind-whipped waves and the sand and everything combining together. it's unbelievable. >> yeah. i can't believe what he's doing there for us. let's hope he finds safety as soon as he needs to, though. a lot of people watching would say he should have got there already. >> we have the radar up right now, and what you see is we're tracking some really heavy rainfall a

what are we talking about category two? category three? >> and we have a brand-new update coming out at 3:00 a.m. we are now talking a category one. that is good news. we want it to weaken and hopefully push out to sea, but that's no what -- that's not what the models are pointing to. right now sustained winds are 90 miles an hour. swree hurricane warnings in affect stretching from wilmington, north carolina all the way up to portions of new england. martha's vineyard is under a hurricane warning. new york city, atlantic city and to virginia beach and now we are looking at a category 1 storm. this storm has just weakened, so there is good news for us. a category one storm. everybody needs to stay alert. it is not so much the strength of the winds with the storm system, but the size of it. it is a very large storm system. it is 90 miles out from the center of the storm. and tropical storm-force winds extending 290 miles out from the center of the storm. it is very large, impacting many areas, raleigh, north carolina getting in on some of th

high end category 1 storm. now, the trend is and has been over the last several hours, is weakening here. weakening trend. look at the symmetry. no longer there. it is missing a big piece of itself here on the western side. dry air has worked its way into the storm. that is interrupting its structure here. that is excellent news. at this point it is 50 miles to the south of cape lookout in north carolina. so we're talking about landfall here in just a couple of hours. as far as the radar presentation, we've been dealing with torrential amounts of rain. that is going to be part of the story as we have been talking about the flooding potential. 6 to 10 inches of rainfall not out of the question here. when you get a landfalling tropical system, amount of spin in the atmosphere. we have had some warnings and reports of damage from one tornado touchdown. so we will have to watch that closely. the highest gusts i've been able to find, 66. or sustained wind 66 miles per hour. we have actually had hurricane force wind

category 3 is 111. let's not talk about categories right now, but we will discuss the fact we've seen a little weakening, dry air coming into this. it will get into cooler waters but that's not until it gets closer to new york city. warm waters to go over before it gets to north carolina. a possibility of it strengthening back to category 3 status. it's a big storm with a large circulation. here's the forecast track from a number of our computer models. they're fairly clustered once we get through the krngs and delmarva and across long island. the hurricane track echos this theme in bringing this onshore during the day tomorrow as a category 2 or 3 storm across cape hatteras, pamlico sound and skimming the coastline of the delmarva and jersey shore and southern new england. not weakening terribly as it does so and remaining a large storm at that. rainfall is going to be a huge issue as well because places like philadelphia, up and down jersey, the entire tri-state area has seen a tremendous amount of ra

it was as a category 3. a category 1 hurricane can still be extremely dangerous and damaging, because this is a very large hurricane. it's about the size of what hurricane katrina was. it's not going to be as catastrophic as that because you're not dealing with the same damaging winds. but it is a slow-moving storm and it is so big that it's going to be over us for quite a while. it's going to dump a lot of rain here. the winds are going to be extensive for a long -- extended period of time. so because of that rain, because of the wind, you can have some major damage here and you can have also significant flooding. >> drew levenson, live in kill devil hills, north carolina. stay safe out there, drew. for more on where hurricane irene is heading now, we are checking in with jim bernard. jim, you just heard his take on it. category 1, you said maybe overkill when you're looking at all the preparations we're seeing? >> well, first time ever new york's been evacuated. of course we'll only know in the fullness of

-3 and category-2.t of rain, associated with the storm and the likelihood of flooding, however, i would encourage you not to focus too much on whether it is a category-2 or 3. if you are in the storm path, you won't be able to tell much difference. so, let me introduce bill reid of the national hurricane center. he's now going to give you the most currents update of the storm, and its path and then, as i said before, we'll turn it over to administrator fugate. so, bill... >> thank you, secretary napolitano and good words about not getting concerned about the category. and now i'm seeing a classically shaped hurricane, with the exception of... [inaudible], we don't have the well-defined eye and that may be the reason we are not seeing higher wind speeds than we are given the low pressure and otherwise, organization, this image points out very clearly, why current evacuations, well in advance of the hurricane... tropical storm conditions along the coast will begin this afternoon and that is why they began

two or a category three.y one. that is really, really good news. t.j. >> john zarrella, thank you. jacqui jeras agrees with your assessment. this is a sloppy storm. let me bring in jacqui jeras about the sloppy storm. let's talk about when it will make landfall. tell us what that means and what that will look like. it is not like it is one mass event. >> landfall is when the center of the storm has crossed and made its way on land. the significance is for that is that some of the worst of the storm is making its way onshore. that is when you see the greatest storm surge and you see the greatest winds. the winds will change direction. they have been coming at you from the east and now they come at you from the west as you get on the back side of the system. landfall is important, but it is not the biggest story, necessarily, with the storm. we are already seeing extensive damage reports in north carolina and virginia and in particular, hundreds of thousands of people without power at this hour. trees are down

we think it will still be category 2 perhaps category 1 as it crosses north carolina. then that continued slow weakening will persist through the landfall in new england but it gets up to the new york area, southern new england probably looking at a lower end category 1 hurricane, perhaps upper end of a tropical storm conditions. what's important about this particular storm is not so much the peak intense egyity but the duration. it's a very large hurricane. in north carolina they are experiencing hurricane force within for as much as ten hours and the whole east coast near the center of the storm will experience tropical storm conditions for as much as 24 hours. it's a long period of having a battering of wind as well as higher levels of storm surge and because it's so long we'll go through a full tidal cycle in the northeast. there will relatively high tides coming this weekend. high tides plus the storm surge has us concern for the shore line. >> yeah. no doubt about it. a lot of damage. probably long island. i had no idea, i didn't realize it would linger around fo

1, category 2 hurricane.s of it can be rough and parts of it are smooth. but right now like i said we're on the north side just out of morehead city probably about 20 miles north of -- south of morehead city an getting knocked around pretty good. >> some people chase hurricanes from 30,000 feet. others do it of course on the ground up close. sometimes they get video like this. take a look at this. we showed a portion of it to you at the top of the broadcast. this is what hurricane irene looked like as a category 3 storm when it hit the bahamas. storm chaser jim eds shot this video. then take a look. this is some of the damage that storm did in new jersey. new jersey's governor chris christie and just about everyone else in a leadership position has said you do not want to be there when stuff like this happens. jim edge was. it's his job. he joins us now. jim, you were on the island when the storm smashed into it. what was it like? >> reporter: woe thought maybe it wouldn't be so close but it wobbled to the we

it weakened in a category 1 and was a category 2 and 3 not long ago. it has a larger storm surge. and look in the cape lookout. and still over water through a lot of this area and it is not weakening when you see the storm make landfall. there is a lot of water right in here and it will not weaken as quickly. it will stay a category 1 hurricane all the way up before making a second landfall. tornado concerns and rain shield making its way over jersey and stretching the rain bounds in connecticut. everybody is getting in on model it is holding tight . that's why the confidence level is so high and cutting right around the new york city area. that's what we are going to see areas east of the it and western parts of long island and places like jfk and rockaways and breezy point. dealing with a big storm surge and everybody getting a lot of rain. check out these models that. is 12 inches of rain. and going into the chesapeake bay and back out. in to the delaware bay it is significant. maybe 10 feet of the storm surge and then pulling in toward new york city certainly on long island an

they trigger the categories of not paying rent, so then it becomes a volleyball effect. more importantly, i think attention is needed immediately, if not more than a timely way the immediate rebecs -- effects will be revolution. thank you. and >> item 6, directors report. item six6a. >> pamela anders. we are about $200,000 over when you compare the revenue this year versus this time last year. i decided what i would focus on is how we ended the year for 2010 and 2011. i want to make sure that everyone realizes that the year in terms of the accounting entries is not over. in fact, departments are still making entries through the 24th of august, and then at the comptroller's office will make entries. so we have not gone through and booked our accruals. some of the departments have not billed out all of their expenses. so that really affects what we end up with work orders. the work orders historically have been one of those things where until we get closer till september or october time frame, we will not know how much they will bill us out. what we are looking at is that

it's a fierce category one. talking about a wind field that's very healthy at the core of this hurricane. winds about 90 miles from the center of the storm. we are expecting our next update within a half-hour from the national hurricane center. everyone is being impacted not just where it is making landfall. let's get you the latest winds at 9 r 90 miles per hour. we could see a change with that with our new update. winds northeast at 14 purpose. normally that forward speed would help us from bringing flooding concerns, the east coast is so saturated it's going to do little. there is a tornado watch for virginia beach. that's in effect until 11:00 this morning. we have seen a few tornado warnings. no major danger. we're going to have more on the path of the storm later on. >> thank you for that. good morning stephanie. long beach, new york is bracesing for what could be a direct hit? >> reporter: it could be. you have the forward motion of the hurricane coming in. you get that push and then the winds are coming

this does make this a category one storm. it has weakened a little bit here over the past 12 hours, it is still a large storm in respects to the overall strength and size of this storm down to the center and the heart of the storm. right now the central pressure is at 952 milli bars as you can see on the current map as the storm system gets very, very close to a landfall right in north carolina right along the outer banks. you can see it winding up on our radar loop. a lot of vong rain bands starting to move in. we have tornado watch box for north carolina as well. we're going to zoom in. take you down here finding our latest tornado warning that just expired near virginia beach. that's the scenario of what we're finding especially throughout north carolina as this does continue to make landfall throughout north carolina over the next couple of hours. the wind speeds is ramping up along the coastline. cape hatterras a category one strength sustained wind at 74 miles per hour. then you go a little bit inland, we're seeing sust

there are four categories of low market rate. two categories are doing better than others. we are slightly ahead of the market rate, but i was surprised it is not more than 113% above bowl. finally, i will be out of the office starting tomorrow through june 22, and kelly will be in charge of the department at that time. then i will be out again the week of june 29. bill will be in charge at that time the banks got sanchez will be out at the same time i am -- bill will be in charge at that time. scott sanchez will be out at the same time ibm. president olague: i guess my question -- do you know what the neighbors in the haight are concerned about? >> i believe it is the early loading our. i believe that is the key issue. president olague: i just glanced at the report when i got your. 50% to 70% of the ami, at 15.9%. moderate, those of the categories were we seem to have not achieved our goals. >> that is right. president olague: commissioner sugaya? commissioner sugaya: wasn't there a neighborhood complete about trucks on the street and in the early morning? >> yes, there wa

categories of hurricanes doesn't explain all of the rick. you deal with four principle risk with the hurricane. high winds, storm surge and they are tied to the center of circulation and bill talked about rainfall and tornados, they are not tied to the category storm. it may be a category one hurricane rainfall amounts is not tied to the storm. it is due to the size and speed of the storms. other thing, tornados are quick. bill said they will not be on the ground and the type of tornados we saw this spring but they are devastating. we ask people to stay inside and stay away from the windows and just like you would prepare for a tornado but you will be there for a longer period of time. make sure you have supplies with you. in the immediate aftermath of the storm, we are going to start the response phase in north carolina as irene moves north. best thing people can do is stay home and inside. it is has douce is with power lines and trees down and responder and utility crews don't need to get behind you when they are trying to help. in the aft

we're trying to digest that information it did go from a category three to a category two. it only dropped about five miles per hour. i know it's no longer considered a major hurricane, but the forecast has it going back up to major hurricane before making landfall in eastern north carolina. those temporary fluxes in the storm. the eye roughly 200 miles east of flagler county of florida. it's not heading towards georgia at all. it's going to skirt the coastline of south carolina before making landfall. let's get to some of the latest. this is the storm system. this is a huge storm. more than anything else. i don't care about the center, how intense it is in the middle. the tropical storm-force wind field is enormous. and almost everyone on the eastern seaboard will feel tropical force winds. category two storm. the orange coloring is the tropical storm wind field. look at how huge that is. it dwarfs the state of florida. this will head due northward. as i get into the red area, that's the hurricane force winds. as far as the watches and warnings goes. these just changed. i'

later on this evening into tomorrow, this is going to intensify into a category 3, maybe even a category 4. then as we move toward friday, it will parallel the florida coast and the carolina coast. and then sometime early saturday morning into saturday afternoon, cut across the outer banks of north carolina as a category 3 storm. as it moves north, it gets to colder water, gets more wind shear, loses some strength but may cut across just parallel to the new jersey coast on into long island, and then on up into new england as we move into monday, as a category 2, a minimal 2 or a strong 1. that's still a lot of rain, a lot of wind and again that cone of uncertainty is about a radius of 250 miles. so a move either way can make a big difference. so all the way up and down the east coast from florida to new england nobody can breathe a sigh of relief until this thing gets up into the atlantic. >> al roker in north carolina tonight. al, thank you. >>> now to the aftermath of the earthquake that rattled the east coast yesterday, tens or millions, perhaps 100 million people felt it. today damag

yeah, it looks like the storm will be a category 1 as of now. but as we continue into the next couple of days, this is obviously going to lessen. as we are looking now, very big band of rain. now, there is no convection on the east side of the storm. so you can see, there is not much upon an eye. but the area of circulation is continuing to move northward. the rain is definitely coming down inland, where the convection is coming in the form of rain. now, we are looking at a tornado watch. that's not helping. we have a tornado watch until 5:00 a.m. eastern standard time affecting new jersey, connecticut, delaware, dismoark long island. so this is making it worse. the storms are going to continue to move north. new york city, you may look like you have a break in the rain, don't let your guard down because we will continue to see more rain coming in. in fact, we had seen almost 10 inches of rain into the air force baze base as the storm continues to move up. it will definitely continue to stay strong. >> what about the high rises for folks in new

so even though this may be a category 1 hurricane, rainfall amounts are not tied to category storm.e size and the forward speed of the storm. some of our most devastating floods have occurred in tropical storms. the other thing is the tornados are going to be very quick, as bill said. these will not be on the ground very long. they won't be the type of tornadoes we saw this spring, but they can still be very devastating. that's why we're asking people that are outside the evacuation zones during the storm to stay inside, stay away from extier major walls and windows, interior areas, just like you would prepare for tornadoes, but you'll be there for a much longer period of time during the storm. so make sure you bring your supplies with you. the other key issue here is an immediate aftermath of the storm, as the secretary says, we're going to start the response phase in north carolina as irene moves north. the best thing people can do is stay home, stay inside. a lot of people like to get out and travel about. it's very hazardous with downed power lines, trees down, plus the responde

this category 2 hurricane is expected to become a category 3 and move across the bahamas and eventuallysifying into a category 4 hurricane by thursday evening. and then it is expected to skirt the southeastern united states, expected to make landfall somewhere around south carolina by saturday evening. could possibly be eyeing myrtle beach. of course as you know hurricanes can change paths quickly so, we will be keeping a close eye on irene. and a look at the local forecast, look at the level of the tower. watch the marine layer going from 2,000 feet deep to just about a thousand foot. we are talking about a compression for the marine layer. as it is compressing it is becoming dense right down on the deck and the fog is reducing visibility to a quarter mile. we are also seeing a northerly dry wind flow clearing out the fog so along the coastline the fog is clear. and now it is situated from san francisco southward. it is very limited in coverage. temperatures in the 50s to the low 70s. as you look at the highlights, our coastal fog is dense in spots for the morning commute and warmer in

earlier, irene weakened to a category-1. but she's picking up power now over the warm waters of the atlantic ocean. virginia beach got clobbered with 80-mile-an- hour winds. irene is moving up the east coast at 16-miles an hour. at least 5 people have died. the storm - is about the size of europe. 65-million people are in her projected path. { toss to jim} a grand re- opening today for a park in one of san jose's oldest neighborhoods. the "frank watson park" was built on a former dumpsite. it's been closed since 2005 because of contamination. anne makovec talked to neighbors who welcome the park's revival. ((mariachi nats)) a celebration for a park compared to a >>> the city didn't know there was any problem here at watson park until they started building a skate park in 2004. they did environmental testing and found lead and arsenic in the soil. >> everything that was here was either carried out on trucks or buried many feet below. >> reporter: in the early 1900's, there was a garbage struck and incinerator here. >> i grew

possibly a strong category 2 or category 3 hurricane. our computer model, squiggling lines, staring at these the next few days. a dp deal. unanimous discussion the southeast united states will be threatened by a very strong hurricane going throughout the middle to the end of this week. now's the time to prep. more details coming up. >> going to be busy. bill, thank you. >>> also coming up, investors on edge. verizon workers head back to work, and roomers of a new iphone. your first look at this morning's business headlines is straight ahead. >>> also, an inside the park home run and plaxico burress soars in his jets' debut. >>> you're waging "first look" on nbc. [ male announcer ] this...is the network -- a network of possibilities. in here, the planned combination of at&t and t-mobile would deliver our next generation mobile broadband experience to 55 million more americans, many in small towns and rural communities, giving them a new choice. we'll deliver better service, with thousands of new cell sites... for greater access to all the

it is a category three right now. it goes up to a category five. watch what will happen. expects it to strengthen to a category four, dangerous by tomorrow evening, skirting the southeastern coastline and eventually expected to make landfall as a category two by saturday evening near cape hatterus, north carolina. second possibility is 5:00 p.m. sunday. this is rare. the hurricanes need the warm, moist air to keep going. once they interact with land it starts to weaken. this could well change as the computer models have this storm basically paralleling the coast. some have them going a little farther out toward the atlantic. we'll have to keep a close eye on this, and of course this is a major hurricane that we are talking about. we will keep you posted as the week goes on. here in the bay area, the temperatures came down as we expected, up to 11 degrees cool neither napa. 87 in santa rosa, down five. san francisco, that marine influence kicked in, and you fell 10 degrees. 65 today. san jose down 9 coming in at 84. and our inland areas, 2-4 degrees and still in the low 90

currently category 3. but it's expected to strengthen to category 4 here.hat's just a very large system. going to have a wide-scale impact on the east coast of the united states. >> reporter: irene is currently tearing through the bahamas. the storm surge is expected to be as high as 10 feet. but it's not only churning up the surf, rain is coming down in buckets. and howling winds only expected to intensify. some tourists were forced to evacuate. what did they say about how dangerous it would be to remain on the island? >> they said catastrophic.c. i'm pretty sure that was the word they used. >> reporter: irene has already hammered its way through the caribbean. gathering energy as its carved its destructive path, destroying buildings, leveling trees and flooding homes. it claims one life inuerto rico and had its way with the dominican republic. that was just when it was a category 2 hurricane. the storm is predicted to gather strength. >> winds perhapspsusting up to and above 125 miles per hour. we're talking storm surge over 6 feet. so massive flooding. d