joining me is cathy gifford with tips on when you should use a travel agent. welcome. of travel agents are going away of the dinosaur but that is not the case. >> no, it's not the case. certain online sites rose up like expedia, travelosity, those are the quick one-stop places to go to booking a trip but sometimes it's helpful to go to a person and this is when you're planning a pricey trip, a place to a far flung corner of the world, it's hard to go to a person. >> or a group like a family. >> and there's multiple reservations involved. you don't have the time to coordinate all this on your own and it's helpful to go to a pers person. >> i have used an agent. my son has food allergies. i need know which countries are the easiest to navigate. >> we have a whole network of a list travel advisors and they can go to them, use them because they have the inside track. >> can they save you money? >> absolutely. they get alerts on special deals, things the average person might not know about or have access to. >> what is the fee structure? or is there a fee structure? >> some