and you would search for my friend cathy riley is nodding because you had summer jobs and she got out in an office, you would pull the paper for that customer. you would if they wanted you know there wasn't too many choices at that time. you could have a princess phone. you could a black rotary dial phone. yes. and you could you might have a question about your bill and the service rep would solve your problem. and then make the notation by hand and put it in the outbox and like cathy riley would by and pick it up and take it to the service order writer who would type it up and then it would go to the appropriate department and then it would finally come back to you, the service rep, and you would refile it. now if it turned out you called for and the person who's in your area is busy, then the call would go to another service rep who then get up? i'm sorry, i shouldn't out of this chair. who would get up and walk over and pick the paper and maybe be able to talk a little bit to the other 30 or so service reps in office? build camaraderie, build, learn from each other and up. i would