and he said, okay, there's been an incident. >> catrina filed a police report.nda branch also suggested she open up a claim with chase's fraud department. on january 10th. she received a response. >> we are denying your claim. >> in its letter, the bank determined that catrina authorized the withdrawals or that she had benefited from them. >> i was gobsmacked. even the branch the chase branches word was still not enough. >> undeterred, catrina reached out to seven on your side. >> i heard back with you within less than 24 hours later. >> chase tells seven on your side investigates that it has identification checks in place when customers make transactions in the branch or online, but declined to share what they are. after my inquiry, the bank credited katrina's account for $1,500. >> i can't sing enough praises for seven on your side. chase definitely needs to bolster their security. i want to say do better. >> catrina also spent more than $200 on a lifelock identity theft protection subscription. the orinda police department says the bank did provide video of t

and he said, okay, there's been an incident. >> catrina filed a police report. the orinda branch also suggested she open up a claim with chase's fraud department. on january 10th. she received a response. >> we are denying your claim. >> in its letter, the bank determined that catrina authorized the withdrawals or that she had benefited from them. >> i was gobsmacked. even the branch the chase branches word was still not enough. >> undeterred, catrina reached out to seven on your side. >> i heard back with you. within less than 24 hours later. >> chase tells seven on your side investigates that it has identification checks in place when customers make transactions in the branch or online, but declined to share what they are. after my inquiry, the bank credited katrina's account for $1,500. >> i can't sing enough praises for seven on your side. chase definitely needs to bolster their security. i want to say do better. >> catrina also spent more than $200 on a lifelock identity theft protection subscription. the orinda police department says that the bank did prov