haslinda: your grandfather, cheng yu-tung, he decided to get into the hotel business because he couldn't service he needed or wanted when he was in the hotel once. he wanted a glass of milk, but could not get someone to deliver it to him so he thought, i can do it better. how much inspiration do you get from your granddad? sonia: a lot. he has been a wonderful role model for me. when you work within the company, you understand how much respect my grandfather has because he is so down to earth, he is so humble, even though he is such a successful businessman. that kind of humility is very inspiring for me, and how he created such a loyal group of people who work for him. i think it is very important. at the same time, the fact that he has the long-term vision of creating these landmarks in hong kong and in china, the inspires me to also create something of my own, and is something different. haslinda: it is a family business. was there apprehension? when you had the vision, was dad or granddad nervous? sonia: no, they were very supportive. when my grandfather and dad started, they were on