larkin street youth i'm test going to take a minute to sing their praises and sing test t cherilyn's praises. since they opened, they have served over 5,000 youth in the city. and that is no small number. that is an te organization that has had a significant impact on the city of san francisco of our homeless population of our vulnerable population of our youth here in the test text1 underline te city. larkin street does so much through youth programming. test text1 underline test text1 italics cherilyn and i test text1 underline were together years ago worked on a project in district two, and that program has been an incredible success inside of district test text1 underline two and i'm incredible proud to test part hership test text1 itali with test text1 underline test text1 italics cherilyn. it's an honor to be here with test tex you today. we want our youth here in san francisco to be chasing down their dreams and aspirations, not thinking about where their next meal is coming from. that has to be our mindset in san francisco, that has to be the reason behind all of our efforts

. >> we actually got a call initially from cherilyn eiffel and heather mcgee, two advisers to the star bucks family and they had begun a process with working with a design firm that specializes in creating these amazing human transformation experiences. so we sat down with sy partners and immediately clicked on what the opportunity was to really take this huge scale approach and really educate and begin the awareness around what bias is, how it lives and how to think about it and we ended up co-creating a curriculum in short order. >> some folks a saying what can you get done in four-hour sessions? you said you can start a conversation in four hours. >> i think that's a fair question. none of us expect that people can walk out after four hours and be completely unbiased. it's hard to turn that automatic process of our brains off but we can start a conversation about what bias, is thousand operates, how our brains operate and how it actually impacts the work that we do, that a starbucks partner would do. >> and as we talk about bias and incidents at starbucks in the past and hopefully m

to you, mark, cherilyn ifill, a big part of the training, she said in the film that all of these employeeso watch today, we have to recognize that black people are navigating space, public space differently than white people. and that really struck me. is what starbucks is doing the right thing today? >> it is a good start. i think howard schultz's point this is just a small slice of a bigger project is important. but it has been underemphasized. so much of what starbucks said, is, hey, we have a problem, we're going to deal with it, shut down for the day, for a few hours, and handle this problem. it reinforces the idea that it is an interactional misunderstanding, we got it wrong. >> but the other option is don't shut down at all. you can't as a business, you know, you can't shut down for like a month. right? >> i disagree. i disagree. i think there is always more than two options. the other option is to say, hey, we're going to shut down, but part of our advertising campaign, part of our problem solving crisis management strategy is to say, we're going to have a serieses of trainings, th