and with that, i will pass the mic over to my colleague chloe noonan. our policy and civic engagement officer, to present the 2024 language access summary report. thank you. director rivas. hello, supervisors. before discussing the language access ordinance in greater detail, i want to take a moment to talk about some frequently used terms to help ensure that we have shared language in the discussion. when we say lao, we're referring to the language access ordinance, administrative code 91, which directs city agencies to ensure that public services and information are accessible to all people, regardless of language ability. the acronym lep refers to limited english proficient, a term used to refer to people who do not read, write, speak, or understand english, or for whom english is not a primary language. we often refer to san francisco's required language as also described sometimes as threshold languages. the current law requires city departments to provide language access services in chinese, spanish, and filipino, and languages are eligible for ce

director of the office of civic engagement and immigrant affairs, i am joined by my colleague chloe noonan, who is our policy and engagement officer, who oversees our language access efforts at oca. i am looking forward to sharing more background information about our office and then chloe will share more background on the lao report from 2024, and will walk us through the contents of that report as well, i'll take next slide. i will take a moment to share some background about our office. the office of civic engagement and world affairs was founded in 2 in 2009, at which time it was designated to oversee implementation of the equal access to services ordinance and with time, as you all know now, it's become the language access ordinance. today, eoc has a policy compliance, direct services and grant making city department. our mission is to promote inclusive policies and foster immigrant assistance programs that lead to full civic and economic and linguistic integration for the benefit of the public, and as a reminder to all of us. oca moves our mission forward in a few, in a few ways thro