i'm consumer investigator chris chmura. the frequent flier story and the airlines apology. as well as whether an airline can stop from you taping. next. >>> i'm meteorologist jeff ranieri. anywhere from 72 in are san francisco to hot 90 in concord. i'll show you where it does not get out of the 60s tomorrow. forecast coming up at 6:20 tonight. [ whistles ] internet speeds 20x faster. at&t fiber sounds amazing. wait a sec, i'm not done yet. less than 12% of at&t homes actually qualify. huh... hold on. everyone else gets our other, slower internet speeds. but no one reads this stuff anyway. except for the old guy with the binoculars. huh... we got ourselves a reader. don't be fooled by at&t. xfinity delivers the fastest speeds to the most homes. >>> we're following breaking news now at for the frontsen right along the coast on the san francisco daily city border. nbc sky ranger overhead a hang gliding rescue happening within the last five or ten minutes. you can see a lot of -- authorities there first responders on hand. video just a few minutes ago. you can see the hang glid

i'm investigator chris chmura, nbc bay area responds next.uddlers are you one sneeze away from being voted out of the carpool? try zyrtec® it's starts working hard at hour one and works twice as hard when you take it again the next day. stick with zyrtec® and muddle no more®. >>> welcome back, everyone. it's 6:24. in an explosive statement, prince william compares nude pictures taken of his wife to the harassment of himother around the time of her death. the full statement was read out loud in a french court today. the royals were not there. the nude photos were taken by photographers at a private french resort in 2012. they were published by a french gossip magazine. the royals are suing the owner of the magazine and the photographers for millions of dollars. >>> at 6:25, nbc bay area responds, and it is approaching a milestone. >> our team has recovered nearly $725,000 for viewers. chris chmura is here with the tally. >> as of this morning, we're just cinching from $725,000. our total stands at $748,918.70. since we made our debut at the en

chris chmura is out in the field. probably getting a lot of questions. what kind of answers are you getting in walnut creek? >> reporter: we're trying to get answers to get them their money back. i met darlene from berkeley a bit ago. she's having trouble with her cable and cell phone provider. we'll take that case and try to settle it for her and get her money back. we invited people to come out until 8:00 tonight at walnut creek. there's a festival. first wednesday. lots of different booths. we're booth number 15. the nbc bay area tent. we're trying to make sure we're a good part of the community trying to give people their money back when they're having trouble with companies. we've been doing this about a year now. i'm happy to report as of today we're getting really close to bringing back 3/4 of a million dollars to bay area viewers. i can take you to the tote board and say as of this morning, we're at $748,918.70 recovered. we've clengtollect, 5,430 compl. connor action an online travel agency was ignoring him. thomas a website was charging him a f

i'm consumer investigator chris chmura.nds next. ♪ ♪ ♪ ♪ ♪ ♪ to take advantage of this offer on a volvo s90, visit your local dealer. to take advantage of this offer on a volvo s90, weather gets warmer. >>> welcome back. this morning, we have an important warning for you as the weather gets warmer, most people associate tick bites with lyme disease, but they can also spread a more dangerous illness. it's a virus typically rare, but this tick season is especially expected to be very bad. so it could become a serious health. it can cause dangerous inflammation to the brain, and at least eight people have died from the virus since 2006. >> i wouldn't be surprised if there had other cases in the past that haven't been diagnosed. i think it is a game changer. potential for tick-borne disease. >> there is no cure. doctors can only treat the symptoms which include fever, headache, nausea, and weakness. you can contract the virus within about 15 minutes of a tick bite. frequent tick checks are vital and also wearing protective clot

i'm consumer investigator chris chmura. nbc bay area responds next. there's a place like no other... where a walk down main street... where a walk down main street... blah blah blah .. hey! the name's rocket and i need your help! the collector has trapped my friends, the guardians of the galaxy in this weird...freakshow... check it out...this is the joint we're in... and we need you to help us break out! got it?...good...now move it!...i gotta go! ...here there is magic for days! internet speeds 20x faster. at&t fiber sounds amazing. wait a sec, i'm not done yet. less than 12% of at&t homes actually qualify. huh... hold on. everyone else gets our other, slower internet speeds. but no one reads this stuff anyway. except for the old guy with the binoculars. huh... we got ourselves a reader. don't be fooled by at&t. xfinity delivers the fastest speeds to the most homes. facebook c-e-o mark zuckerberg wants to help >>> welcome back. it's 6:24 right now on your tuesday morning. all new this morning, facebook ceo mark zuckerberg wants to help more kids get

. >> he turned to the consumer team for a hand mp consumer vrpgt chris chmura is here with the story.> russell maynard sold a high end sewing machine on ee bay for $8600 he shipped the machine to the buyer using fedex. in doing that he said he asked fedex for the paperwork to declare the value of the machine because he was nervous. after all 8600 bucks for a sewing machine but he says the clerk at fedex told him there was no such paperwork he truts trusted her that machine ended up arriving damaged. the buy returned it to russell had to refund the purchase. next russell filed a claim with fedex. about a week later fedex issued a check for $241. he was shocked because that's more than a grand short. he says fedex told them it was denied because he didn't declare a value on the vimt of the package at the time of shipping. well russell explained what happened when he shipped the machine and was shuffled around to a few different people but in the end fedex stood its ground. so russell reached out to us for help. we contacted fedex and it did agree to cut russell another check this time f

i'm consumer investigator chris chmura.that's next. >>> new details tonight about the investigation into the deadly bombing at the ariana grande concert in manchester. our coverage of the manchester terrorist attack continues. >>> it's 6:30. did the suicide bomber have help? our coverage of the manchester terrorist attack continues. two days after that deadly bombing, new questions are being raised tonight. a lot unfolding in this investigation this evening. >> there are more arrests as well as a new concern about the possibility of more violence in that region. nbc's jay gray joins us from manchester with the very latest. jay? >> reporter: good evening. we're in st. ann's square right now. i want to give you a look at the memorial. you can see the flowers, candles and balloons. this thing has been growing all day. there are still people out in the early morning hours here, the overnight hours. that's the way it's been throughout the day, this community dealing with their loss as investigators try to piece together how and

chris chmura, nbc bay area responds next. a fire -- at the edge of >>> i want to get back to breaking news weaver been telling but with some positive updates now. this is in stockton opinion. the nbc helicopter over the scene. talking about the fire at the edge of downtown stockton in an industrial type yard. we're going to skoom in here. if you're watching the past 45 minutes we were seeing intense flames in that business there. but now nearly contained a stack of pal et cetera caught fire about an hour ago. damage not only to the business up in the upper left-hand corner of the screen but you can see the trees. there are homes that burned and cars that have burned np no word yet of injuries. and no word yet how it started but you can see this is video from about 20, 25 minutes ago. the intense flames and the homes that are across the street. but right now this four alarm fire nearly contained downtown stockton. we're trying to find out more information through the evening and when this is finally contained. >>> well nbc bai

. >> consumer investigator chris chmura nbc bay area responds next. >>> okay you can order that doubleble and fries no problem. a follow-up to a story we brought you a couple days ago on wednesday. the in and out burg ner livermore has now reopened. now college softball players reported flu-like symptoms after eat tlg. the livermore location closed tuesday so they could find out why. with you the coach of that softball team says some of the players were sick before eating at that in and out. health crews came in cleaned up disinfected the restaurant making sure none of the workers got sick. >> the arrest related to a string of bob ris in berkeley officers arrested a man and woman on wednesday on suspicion of buying or receiving some $500 worth of stolen goods. ofrtsz found the items after searching the woman's home in a storage unit nebl they believe the items were taken from a string of robberies this roo year when they targeted cva and warlgs zbloop nbc's bay area responds to a livermore couples eye opening experience with a home inspector. >> consumer investigator chris chmura their

i'm chris chmura. nbc bay area responds next. have assembled. so, what's the plan? the guardians, pal. celebrate the summer of heroes, only at disneyland resort. hero up! >>> good sunday morning to you. we're going to start you off this sunday with a live look at downtown san jose. looking at 57 degrees right now, this sunday, may 28th, on memorial day weekend. good morning and thank you for waking up with us. i'm vicky nguyen. we'll get a check of your microclimate forecast with vianey arana. dpoom it you. >> good morning to you as well. >> we're looking at some, not as hot as last weekend. >> not for the coast and not inland. no upper 80s and 90s. just upper 70s and maybe some 80s. it will be just right. >> comfortable temperatures. >> that's a good word for it, comfortable temperatures definitely. outer sunset, you can see we're enjoying some of those hazy skies. we have in the past couple days, which has had people kind of concerned it might rain, but have no fear, you might catch a little drizzle along the coast, but no rain is expected. 54 degrees right now fo

consumer investigator chris chmura nbc bay area responds next. ♪ happiness is powerful flea and tickon from nexgard. nexgard kills fleas and ticks all month long. and it comes in an easy-to-give tasty chew. and that makes dogs and owners happy. no wonder vets love it too. reported side effects include vomiting, itching, diarrhea, lethargy and lack of appetite. see your vet for more information on flea and tick protection you and your dog will love. nexgard. the vet's #1 choice. she wanted to get to paris. but the airline placed her on >>> united airlines is apologizing to another passenger tonight. now she wanteding to to paris. but the airline placed her on the wrong flight and brought her to the bay area instead. the woman was planning to fly from newark new jersey to paris. she is french don't speak fwlish. she says the gait number change but no one told her. united airlines ultimately refunded the woman's ticket and made sure she got back to france a. >>> nbc bay area responds the local restaurants say a well-known san francisco start-up is using their business names analog os wi

i am consumer investigator chris chmura. nbc bay area responds, next. >>> a stolen van set on fire in the east bay. authorities say it happened after 1:00 in the morning in rodeo. a day after a rash of car fires in contra costa county. a task force arrested the man they believe is behind the string of arsons. authorities don't think the latest incident is connected. >>> a man is behind bars for murder. investigators say the man lied to them about his name but after they ran his fingerprints they discovered he is actually wanted in seattle for murder and for failing to register as a sex offender. >>> a book ban that lasted about three hours. the controversial and award-winning book is "13 reasons why." it's in the news a lot bus of the netflix series based on the book about a teenager's path to suicide. a school district in colorado coping the recent suicides of seven students there ordered schools to stop circulating the book. librarians called it censorship and the ban was lifted after three hours. >>> people waiting to get

consumer investigator chris chmura nbc bay area responds next. >>> at this hour the investigation continues who was responsible for the apparently suicide attack, at least 19 people have died after an explosion at an ariana grande concert? manchester england. back with breaking details stay with us. right now at 6-30: our breaking news coverage of an explosion at an ariana grande concert in manchester, >>> right now at 6:30 we continue to cover this breaking news an he explosion at ariana grande concert in manchester, england. 19 dead so far. at least 50 injured. in the past 90 minutes we have learned it was likely the work of a suicide bomber. now the outside of that arena still a crime scene investigators comings the areas for clue. >> will the death toll rise? nbc scott budman joins with us the latest details. scott president trump has been briefed. we mentioned that. any word yet from ariana grande. >> not the singer but her publishist did put out a statement saying she is okay. if you've taken your kids to a concert of ariana grande size you can imagine the crowd of young people and pa

i'm chris chmura. nbc bay area respond next. let's go, she's a dog. [ whimpers ] find ping-pong. find your awesome with the xfinity x1 voice remote. that's amazing! midwest and south are n >>> hundreds of thousands across the midwest and south are now foraging through massive devastation after a weekend of severe weather. >> yeah, a combination of a lot of things, heavy flooding, tornadoes and the like have taken dozens of lives already and left many homeless. jay gray joints us from one of the hardest hit areas in missouri. jay? >> reporter: you know, this is the kind of devastation so many are dealing with across the strike zone right now. 16 states this weekend affected by storms, wind and water here. here's the floodwaters pushing a building off its foundation and pullinging it apart. they dealt with tornadoes. at least four that ripped through van zant county east of dallas. at least four people dead and now we know more than a dozen were killed during the storm over the weekend. >> it was the scariest thing literally that i believe i've ever experienced in my entire life. >

i'm consumer investigator chris chmura. nbc bay area responds next.e for wildfires. >>> well, as the bay area heats up, fire departments are keeping a close eye for wildfires. >> nbc bay area's pete suratos is in pleasant hill with what firefighters are saying about the fire danger currently posed. >> pete? >> good morning to you. in the newsroom it's a cause of concern as far as fires go in areas like pleasant hit that are expected to hit the 90s later today, and can you see by the grass growing behind me from the heavy rain. we'll show you some video from dinosaur park. just up the road you can see the grass up there browning already and nearby cities such as walnut creek and concord are expected to hit the 990s as well as the grass in those areas are turning brown making it a big-time fire hazard. did get a chance to speak with contra costa fire and provided me with tips as well as being safe around these areas. >> we encourage people to be careful of smoking materials and parking vehicles on unabated grass and weeds like this, and to be careful us

i'm consumer investigator chris chmura. nbc bay area responds next. nbc bay area responds.o a san jose woman who paid for some home accessories that she never received. = >>> nbc bay area responds to a san jose woman who paid for some home hack sesries but never got them. >> so our consumer team stepped in to try to help out. consumer investigator chris chmura is here with the story. >> reporter: margaret vega bought new furniture and accessories from ashley furniture in milipitas. everything was delivered just fine except for $75 accessory set. margaret says she asked the store to either deliver the accessories or give her a refund. neither happened so after five months of trying to get this resolved she reached out to us for help. we contacted ashley and it issued margaret a refund for $75. in a statement it said we take these matters seriously and apologize for any inconvenience this may have caused. if you have a consumer complaint. call us the number is 888-396-tips or logon to nbcbayarea.com/responds. >>> on wednesday san francisco's famous alamo square plans to open

i'm consumer investigator chris chmura. nbc bay-year responds next. nbc bay area responds. to a gilroy man who says he was billed for a service he canceled. >>> nbc bay area responds to a gilroy man who says he was billed for his service that he had actually cancelled. >> consumer investigator chris chmura is here with another success story. >> reporter: lou esposito used the website care.com to find a caretaker for his mom and subscribed to the service for 990 days and soon after cancelled his subscription and a couple months later he noticed care.com was still charging him. he says he tried to get them to cancel it but couldn't reach anyone and he reached out to us. we contacted care.com and it says its records didn't show lou had cancelled but issued him a $270 refund, calling it a courtesy. in a statement, the company said we believe mr. esposito's complaint has been resolved at this time. if you have a consumer complaint. the number is 888-996-tips. or logon to nbcbayarea.com/responds. >>> all right. well. we want some answers about the weather because we're so confuse

i'm consumer investigator chris chmura. nobodies bay area responds next. nbc bay area responds. to "sing >>> here is a very interesting nbc bay area responds. responding to singles who paid thousands of dollars to a local matchmaker who claims to know the bay area dating scene. >> they were just looking for somebody to meet, but, unfortunately, they are still alone. consumer investigator chris chmura say the consumers feel duped here. they want their money back. chris. >> they believed the local matchmaker services were personal and local, but they say that's not what they experienced. maria payne paid $8,000 to silicon valley matchmakers after hearing its success stories. they linked up so many people, so many success stories. they showed me a few of them, you know. people that have gotten married through the site. >> 14 months later maria says she's had only four dates, all bad. we heard from a dozen other consumers with similar complaints about this matchmaker and other local matchmakers that it turns out are all owned by the same person. a company executive says it is living

i'm consumer investigator chris chmura. nbc bay area responds next. we're trying to turn screen timhere goes!ive time... we're dolphins! we're making our local park a safe place for families. we're in super hero training! we're having more water and fewer sugary drinks. and we feel stronger. i'm doing better in school. we feel happier. small changes you make today can make a big difference in how you feel.... and may help prevent obesity, high blood pressure, and type 2 diabetes. start now to turn today into a better day. we're still going, and we feel better! who was looking for a fun activity to do with his son. ==sam/2shot== >>> nbc bay area responds to a man who was looking for a fun activity to do with it. >> the thought was definitely there. he went out and bought a do-it-yourself project. that might be the first mistake. did not go as planned. reached out for help. consumer investigator chris chmura joins us with the full story. >> last summer michael made $700 for a kit to build a minbike with his 13-year-old son. the online description appeal

i'm consumer investigator chris chmura. nbc bay area responds next. i need the phone that's where i happen to be... to be the one that rings. i need not to be missed phone calls... to not be missed. i need seamless handoff... canyon software. from reception, to landline, to mobile. i need one number... not two. i'm always moving forward... because i can't afford to get stuck in the past. comcast business. built for business. comcast business. nbc bay area responds. to a san jose woman who paid for plumbing repairs that >>> 6:25, nbc bay area responds to a san jose woman who paid for plumbing repairs that didn't meet state code and she says a plumber wouldn't help her. >> so she tuned to the consumer team for help. chris chmura joins us now with her story. >> reporter: last fall, glena avila paid drain doctor $1500 to replace a leaky water heater. after the job was done, she paid $196 for a state inspection but the inspector told her the job didn't meet code because there was damage to the floor that the plumber should have repaired, water damage. she

i'm consumer investigator chris chmura. nbc bay area responds next.ptember 9, 2010, pg&e learned a tragic lesson we can never forget. this gas pipeline ruptured in san bruno. the explosion and fire killed eight people. pg&e was convicted of six felony charges including five violations of the u.s. pipeline safety act and obstructing an ntsb investigation. pg&e was fined, placed under an outside monitor, given five years of probation, and required to perform 10,000 hours of community service. we are deeply sorry. we failed our customers in san bruno. while an apology alone will never be enough, actions can make pg&e safer. and that's why we've replaced hundreds of miles of gas pipeline, adopted new leak detection technology that is one-thousand times more sensitive, and built a state-of-the-art gas operations center. we can never forget what happened in san bruno. that's why we're working every day to make pg&e the safest energy company in the nation. >>> nbc bay area respond to a man who had an issue getting a refund for an extended warranty on his car

i'm chris chmura. nbc bay area responds next. nbc bay area responds. to a lake county woman who lost her home in a fire-- yet was >>> welcome back, everyone, it's 6:23. nbc bay area responds to a lake county woman who lost her home in a fire yet was turned over to collections for not paying her dish network bill. >> consumer investigator chris chmura joins us now with her story. chris? >> reporter: catherine lost her home in the big lake county fire in 2015. she was forced to relocate. but she says she canceled many of her home services, including her dish network as much as but several months later she saw charges on her debit account for dish network service. she also says dish turned her over to collections for non-payment. catherine says she called dish and told her story to them but they said no, you only paused your account, you didn't cancel it all together. catherine says that's not true. she says she pointed out to dish that she has no longer a home or dish equipment and therefore no dish service but she says dish told her that didn't matter s

i'm consumer investigator chris chmura. nbc bay area responds next. >>> all right. welcome back. nbc bay area responds to a hayward family who needed help with a travel insurance claim. >> and this was a team effort. chris chmura hooked up with our sister station tell mondayo 48 to get some answers. >> reporter: the breyer row fami family planned a trip and right before the trip before christmas juan got the flu and his doctor grounded him from the transplant surgery. >> the doctor said don't make trip. >> reporter: the family cancelled the family trip and filed a roughly $3,000 claim the claim was denied. they considered his kidney transplant an existing condition not eligible and they say that's the only reason they bought the policy so they contacted telemundo and nbc bay area responds. we called the company and it refunded their $150 premium. they said we're sore fethere was a misunderstanding over what mr. barrera's policy covered but they were still on the hook for almost $2,800 for the cancelled trip. tonight at 11:00, the alternative route that we used to get them their m

i'm chris chmura, nbc bay area responds, next. president trump is at the >>> it is 6:24 right now, and happening right now, president trump is at the western wall in israel. he's the first u.s. president to visit the jewish holy site. you can see him there in a moment of quiet reflection. we apologize for the signal breaking up, but we are very far from jerusalem this morning. >> of course, we're keeping an eye on president's trip. in the meantime here, interesting medical news for moms out there. babies under the age of 1 should not be drinking fruit juice. that's according to the american academy of pediatrics and it deviates from past guidelines which had advised against juice for baby under 6 months old. but doctors are concerned about childhood obesity and dental health. fruit juice is full of calories and sugar is is not a good substitute for fresh fruit. they recommend only four ounces of juice a day for toddlers and six ounces for preschoolers. ♪ >> that is the final curtain call for america's longest running circus, perha

i'm consumer investigator chris chmura. nbc bay area responds, next. there's a place like no other... where a walk down main street... where a walk down main street... blah blah blah .. hey! the name's rocket and i need your help! the collector has trapped my friends, the guardians of the galaxy in this weird...freakshow... check it out...this is the joint we're in... and we need you to help us break out! got it?...good...now move it!...i gotta go! ...here there is magic for days! hit a milestone in >>> arserious chunk of change here. nbc bay area responds recently hit a milestone unreturning people's money. >> we like to celebrate. consumer investigator chris chmura is here with a look at cases that push us past $750,000. >> since our debut almost exactly one year ago, the amount we have returned to our nbc bay area viewers is $759,374.22. we did the math. that's an average of $63,000 per month or $2,920 per business day returned to viewers like you. recently, we helped sherry in san jose and ron in gilroy with mistaken medical bills. sherry got $461

chris chmura looking into this for us.he joins us with a story about meal delivery. >> we have a conflict between a new company absolutely on fire and an established small business feeling burned. barbara rowe owned mulberry street pizzeria in san rafael. a few months back, she saw a restaurant delivery service picking up a to-go order. barbara called that unethical. >> we never authorized anything like that. >> she later learned the delivery service posted her logo on its website. taking orders and giving customers the impression the two companies were partners, but they're not. shely does not authorize any food delivery, afraid it might arrive cold and leave a bad taste in the customer's mouth. our team's research found dozens of local restaurants listed on the middle man's website without their permission. tonight at 11:00, a large chain restaurant takes that case to federal court. and a legal scholar weighs in with an opinion that might give you food for thought the next time you want dinner delivered. if you have a co

i'm chris chmura. nbc bay area responds, next. >>> welcome back. 6:25 on your tuesday morning. education is improving across the nation. it turns fewer african-americans are dropping out of high school. that, according to the national urban league state of black america 2017 report, which is said to be released later this morning. usa today reports that not only is the number of high school dropouts on the decline overall, but more african-americans are also earning degrees from junior colleges. that report credits the obama administration for the improvements, but says there are still huge racial disparities in the u.s. education system. >> it's 6:twish right now. nbc bay area responds to a san jose man who needed help recovering more than $8,000. heed to our consumer team for a hand. chris chmura is here now with that story. >> russell maynard sold a high-end sewing machine on ebay for $8600. he shipped the machine to his buyer using fedex and in doing that, he asked fedex for the pap paperwork to declare the value of the machine. he was nervous because it was a very expensiv

i'm chris chmura. nbc bay area responds, next. >>> it is 6:23 right now on your monday morning.eekend ahead. mother's day is coming up this sunday, and if you haven't already, now would be the time to start brainstorming good gift ideas. if your mom has a tendency to misplace things, you may want to look into this tiny bluetooth tracker device. it's also an app called tile. if you're looking for something more creative, check out etsy.com, and some moms just want to be wined and dined. retail me not surveyed moms, what do you want. >> that includes a nice meal out and a gift card to go out, spend her money as she pleases. >> yeah. spend some time on mom, maybe a spa gift card might be nice, or hair. the survey also priblthed 10% increase in mother's day spending from last year. people plan on shopping in stores rather than online, mom. >> there we go. >> do you know all your rights when it comes to eye exams? a law known as the eyeglass rule insures you have the right to comparison shop for prescription eyeglasses. it requires your doctor to give you your prescription right afte

i'm chris chmura. nbc bay area responds next.ores prepares to close shop. >>> after nearly 100 years in the bay area, a small chain of italian stores is preparing to close up shop. a.j. ferrari wants to shutter its four delis in san francisco and oakland. this was founded in 1919 by geovany ferrari. sales were not a problem. they wanted to expand distribution and the cost of operating in the pay was just too much. >> the classic part of the bay area. >> i love that store, by the way. >> 6:25. nbc bay area responds to a livermore man paying a monthly fee for an account he says he never signed up for. >> he had been paying for it for about four years every single month. heally reached out to us for help. chris chmura brings us the story. >> last fall, thomas noticed a charge on his credit card for $15.99 from stamps.com. after digging around, he found he had been paying the monthly fee for four years totaling $751. thomas says he's never used stamps.com and doesn't remember signing up. so he called stamps.com and asked for a full $

i'm consumer investigator chris chmura. nbc bay area responds, next.ds to a hayward family who needed help >>> welcome back, everyone. it's 6:24 on tuesday morning. nbc bay area responds to a hayward family who needed help with travel insurance claim. >> this one was a team effort. chris chmura linking up with our sister station, telemundo 48. >> the barrera family planned a trip to mexico city to celebrate a new lease on life. you see, last summer, ilya donated her kidney to her husband, juan. both surgeries went well, but right before the trip, at christmas, juan got the flu and his doctor grounded him. >> i recommend now that you don't make this trip because there's a high risk of infection. >> the barreras canceled the family trip and filed a roughry $3,000 claim with their travel insurance alliance global insurance. the claim was denied. they considered juan's kidney transplant an existing condition that is not eligible for reimbursement. the barreras say that was the only reason they bought the policy. they contacting nbc bay area responds. we ca

i'm consumer investigator chris chmura. bay area responds next. ♪ ♪ ♪ can actually be a little fierce. >>> 6:24 right now on your friday morning. pet friendly dog parks that can actually be a little fierce. there's new research that is showing the most common dog park related injuries in 2016. nationwide, recently sorted through the databases of more than 600,000 insured pets and found that the most common medical claims were either sprains or soft tissue injuries. second on the list, lacerations or bite wounds. and the most expensive injury turned out to be hypothermia and heat stroke brought on by hot weather. >> nbc bay area responds to homeowners who relied on a popular website to find a repable contractor. >> they got the exact opposite. chris chmura joins us with a closer look. >> this service promises to connect you with contractors you can trust. that's not always happening. karied the website thumb tack to hire a landscaper. after paying him nearly $8,000, he bolted before finishing the job. kari was shocked to lea

i'm consumer investigator chris chmura, nbc bay area responds. >>> a scare in the sky. the unruly passenger who caused trouble on a flight from california to hawaii that ended up 234 handcuffs. have assembled. so, what's the plan? breaking out the guardians, pal. celebrate the summer of heroes, only at disneyland resort. hero up! popular website to find a reputable contractor. >>> nbc bay area responds to homeowners who relied on a popular website to find a reputable contractors. >> we foind that's not what they got. chris ka mor can i mora joins u >> reporter: hiring a contractor is difficult. consumers could use help because we often hear horror stories. thumbtack built a system to connect you to contractors, those you can trust. we found many you can't trust, who break the law from the moment you first make contact. when carry wanted to landscape her front yard -- >> every year i do a project on the house. >> reporter: she went on line to find a landscaper. she was drawn to thumbtack, they boast we bring you the right pros for every project. >> try thumb track. >> sh

i'm consumer investigator chris k chmura. nbc bay area responds next.tive sports are challenging for most kids-- and it >>> it's 6:23 and competitive sports are challenging for most kids. it becomes harder for children with special needs but one innovative coach has come up with a great idea to make it easier. he came up with a new system called smart light sports. it imagines are projected on to the playing surface, it leads kids through different kinds of drills. >> lett's take hit a puck into the net. by having the light or the cue on the floor, it allows them to be in the right place at the right time. >> good idea there. delanno says it helps kids to stay focus. he said his design can help anyone, not just kids with special needs. >> a warning about a new and dangerous drug combination. investigators have nicknamed the mixture gray death. it's combination of several opioids that have been blamed for thousands of deadly overdoses including heroin and fentanyl. the drug looks like a concrete mix and varies in consistenccon. doctors say it's one of th

dollarsñ richarder investigator chris chmura nbc bay areaxd respondsxdçóp,çó5aÑiÑiÑikoqc.parked there on the street and neighbor saw it all. t it alone what are yous doing. >> they said i'll show what you i'm doing. boom, shot. >> he was shot from behind and hit in the back of his thighs. going to be okay. suspects two were juveniles. neighbors tell us they think these were the same kids behind a rash of car breakens. >> a bay area captainxd called r hr(tc why" a drama airing on net flex about a teenage girl committing suicide. became bay area sc$ z districts warn parentsq about lourg to th children to watch it because of the content. but it was so popular coming back for a second sins and net flex is look looking for actors to play students teachers and?; parents. casting call will be at the u.s. a world classification museum in vallejo and june 4th. recently hit a milestone in returning people he is month sf( consumer investigator is here with@ Ñ&ook at thelp casest( pu us pass $750,000. us pass $750,000. >>xd first the grant] our debut almost kpljt onelp ye ago. the amo

i'm chris chmura, nbc bay area responds, next. mother )s day is coming up on sunday... if you )re still not sure what to get-- mi >>> welcome back. mother's day of course coming up this sunday. if you are still looking for a gift, i'll be honest with you, you're a little late. that's okay, though. the amazon's echo devices can now communicate with each other, and and new echo is out this week. so you can have more facetime with moment. if you buy two, amazon has a sales you can get $is 00 so you can buy one for you, one for moment and at any time you can start a -- >> if your mom loves to cook, upgrade your crock pot, or splurge on a gage ed, a $700 needo robot vacuum. it picks up pet hair, it moo i got scare the pets, but that's another story. from us traiting and e-opening experience, with. in a million dollars or more, lindsey did. she paid a professional to inspect her home before she bought it. lindsey soon found her windows were falling apartment. >> this one was pushed out at the top. rain was coming in and leaking all on the window and the frame. >> lindsey call

. ♪ raj/2shot consumer investigator chris chmura is here to bring >>> you may not know, but this cane you big money. >> we're here to help. >> reporter: here's a federal protection for contact wearers that few know about. you don't have to buy your lens in the same office that gives you the exam. the federal trade commission requires the doctor to give you your prescription, so you can shop around for the best price. send us your consumer questions. 888-996-tips or online at nbcbayarea.com/response. >>> how about this. open for business. tesla, yes, tesla is now selling solar roof tiles for your home. the ceo says the company is accepting orders for two of the four tile options and that installations will begin this year. here's how it works. the glass tiles are made to look like a traditional roof like that, with little solar cells invisible from the street. he admits they may be expensive up front, but musk says they'll last the lifetime of your house. >>> gas prices continue to drop, but we're paying much more than drivers in other states. aaa reports that california's average pri

but the situation gets complicated when an unexpected fee appears i'm consume err vrpgt chris chmuragen. yes, the fuel is complimentary for up to three years. yes, it has an epa-estimated range of 312 miles. yes, you will probably have to answer lots of silly questions from strangers. yes, this is a mind-blowing marvel of technology. and, yes, you can buy it today- because the future doesn't start next week, next month or next year... the future starts now. in the hydrogen-fueled toyota mirai. >>> well a proposal to split one of the largest school districts in the state is getting a lot of backlash. opponents are calling it skrim thatter to and elitist. public hearings now over for the plan to split the school district if the district stretches in the lower income areas the to pittsburg. the proposed new get the north gate district would consist of 4600 kid mostly from the affluent schools. the walnut creek parents pushing for the split says the backlash has been vicious. >> more opposition. the charges leveled at us have been hoerndous. been labeled racist, bigots, elitist, and litt

i'm consumer investigator chris chmura nbc bay area responds next. park -- in dublin.es over the weekend? cal cal osha tell us there appears to be puddling of water that caused him to hydroplane. the 10-year-old boy thankfully not seriously hurt. >> it's a daring rescue in santa cruz, the time of rescue becoming more frequent. the coast guard hitting a water warning to people on the beaches. the rescue happened 4:00 when the coast guard called out to save a kite border stuck near the shore. the boat by err air and water getting the man despite the tough conditions near the oh rocks. rescue marks the third of its kind coast guard be aware of the surrounding and go with the group not aloep. >> some confusion as to whether the trump dplrgs o administration will ban laptops kbaking flights coming to the united states from europe. homeland security john kelly reportedly was part of a conference call today where he told european represent he was that the ban will not go into effect. however, a spokesperson for homeland security refuting that report and saying the last ban is

consumer investigator have chris chmura. he nbc bay area responds next. hanging out in here. so if you need anything, text me. do you play? ♪ ♪ use the chase mobile app to send money in just a tap, to friends at more banks then ever before. you got next? chase. helping you master what's now and what's next. its shareholders today .. the world )s most valuable company crashed through he >>> milestone for apple and shareholders today. the world's most valuable company crashed threw another barrier by jumping by $4 a share the stock valued the cupertino tech giant briefly hit $800 billion for the first time ever. $150 ahead of goog appear $270 billion ahead of microsoft. warren buff et owns close to $20 billion worth of apple stock. >>> bay area responds to a gill roy man who says he was billed for a service he cancelled. >> consumer investigator here with another success story. >> louis speedy trial o find care.com he subdescribed to the sfts for 90 days. soon after he cancelled the subscription. a month later he noticed it was still charging him he tried t

consumer investigator chris chmura. who are these people?energy conscious people among us say small actions can add up to something... humongous. a little thing here. a little thing there. starts to feel like a badge maybe millions can wear. who are all these caretakers, advocates too? turns out, it's californians it's me and it's you. don't stop now, it's easy to add to the routine. join energy upgrade california and do your thing. plumbing repairs that didn )t meet state code. and she >>> nbc bay area responds to a san jose woman who paid for plumbing repairs that didn't meet state code she said the plumber wouldn't help her out. >> she turned to our consumer investigator chris and. >> last fall glenn of a la paid the drain doctor $1500 to replace a leaky the water heater. after the job was done glenna paid $196 for a state inspection. now, the inspector tolder that -- that water heater didn't meet code. because there was water damage to her floor that the plumber should have repaired. well she called drain doctor and says the plumbing com

. >> they say what they got was kplakt the opposite consumer investigator chris chmura is here with aser look. >> this service offers to connect you with contractors you can trust. but that's not always happening. kerry pollock used the san francisco based website thumbtack to fire a landscaper after baying him $8,000 he bolted before finishing. kari was shocked to learn he was unlicensed so was the second contractor she hired from the site to finish the job. >> the services are not giving you pros as i would call a pro. i think they're giving you people that are like a krags list. it's kind of like anybody can list there. but their name up hang a shingle and there you go. >> thumbtack disagrees. telling us in a statement that when professionals sign up on thumbta thumbta thumbtack agree to abide by the law including licensing laws but we wonned home how many we got post-ed johns got dozens of bids and checked licenses. >> unfortunately what you found by going online isway what we're finding all too off zblon tonight we take the findings to thumbtack as well as the state's contracting

i'm consumer investigator chris chmura.ext. >> first, today's big battle on the hardwood. i'm not talking about oakland, not even over in san antonio but fremont where the battle of the badges charity basketball game between the flowment police department and the firefighters continues today. washington high school is the site for this benefit for the special olympics. also a chili competition and food and fun and i know at the bottom of i listed the police wednesday i'd so i wanted to show the firefighters as well. brids bain for the fire hydrant painting and restoration weekend. there's really hystericial and always historicalñr painted fir plugs. if you would prefer not to do the outdoor stuff -- an offbeat art exhibit i. the sacred mountains in the east, him lay yaz, advice the him lay ann fair this weekend. check out their music and fresh dumplings, those there and other nepalese and indian foods. remember, i'll see you on the other side of thisÑi weekend on "mondayÑi morning's requested te in the bay." to homeowners w

consumer investigator chris chmura. >> reporter: some home inspectors are failing consumers yet they pass from state regulators thanks to a surprising lack of standards and oversight. >> four bedrooms, 2 1/2 bath. and 2300 square feet. >> reporter: lindsey and her husband's home is their dream house. >> we were very excited. first house. we just got married. >> reporter: but that homeowner honeymoon faded with the first rain. >> so this one was pushed out at the top, then rain was coming in and leaking all on the window and on the frame. >> reporter: the glass panes in three upstairs windows were loose. >> this one was where the glass was pushing completely out. you could put your hand outside. >> reporter: lindy was surprised to find an obvious flaw because after she bought the house she hired a home inspector. his report gave the windows the highest rating, acceptable condition. >> it was basically $800wasted. >> reporter: she asked for him to pay repairs and refund his fee. she can take him to small claims court but can't ask the state to step in because home inspectors aren't lic

chris chmura. our investigator. >> they believed a local match maker services were personal and local. but they say that's not what they experienced mar where a pairn paid $8,000 to silicon valley match makers after hearing success stories. >> they linked up so many people, so many success stories. they showed me a few of them. you know people that have gotten married through the site. >> 14 months later maria said she has had four dates all bad. we heard from a dozen other consumers with similar complaints about this match maker and other local match makers that it turns out are all owned by the same person. a company executive says it is living up to contract. >> yet one of the complaints you get over and over again is that they were promised some different schedule of match making than what they literally just shl initially were give zbloon tonight at 11:00 what exactly did the singles sign up for? and where are the supposedly local match makers located? plus advice from a law professor for anyo

consumer investigator chris chmura is here with a closer look at thumbtack. >> hiring a contractor can we heard lots of costly horror stories, consumers can use help finding a good one. san francisco based thumbtack built a system to connect you with contractors you can trust. but we found many you can't trust. many that are breaking the law from the moment they first make contact. >>> when kerry pollock want to landscape her front yard -- >> every year i do a project on my house. >> reporter: she went online to find a contractor. she went to thumbtack. she found a landscaper and agreed to pay him nearly eight grand, but he bolted before the job was done. >> i felt like he stole from me. he ripped me off. >> reporter: kerry hired a second landscaper through thumbtack to finish the job. and he did, for another $9,000. >> it's been very painful. i'm glad it's done. >> reporter: both landscapers she hired through thumbtack were unlicensed even though state law requires a license. the first used to be licensed but state revoked it for the same behavior, abandoning a job after collecting mo

about the weather we do have one about a recurring monthly fee for a servicers never used vrpgt chris chmura fee for an account he says he never sig >>> nbc bay area responds to a man in livermore paying a monthly fee for an account he says he never signed up for. >> he paid it for four years. he finally reached out to us for help consumer vrpgt chris joins with us more. >> good evening last fall thomas notice add charge on credit card statement for $15.99 from stamps.com. after a little digging around he found he had been paying the monthly fee for four years totalling $751. thomas says he has never used stamps.com and doesn't remember signing up either. he called stamps.com and asked for a full $751 refund but the company only offered him a $30 oh refund. he didn't accept that. so he then reached out to us. stamps.com told us thomas's wife might have opened the account by mistake. not realizing she had committed recurring fee. stamps.com thought a $3 oh oh refund was fair you can argue a refund going back four years might be unreasonable. the company's part after he we reached to stamps.co

here is consumer investigator chris chmura. >> when falcon patel bought a new car from honda stevensek back in 2009 he bought a $1500 extended warranty. the contract said he could get a refund if he didn't make any claims. and he didn't. so when the warranty was up, falcon sought his refund. but the warranty company had gone belly up. falcon says honda stevens creek said it would go ahead and refund the warranty but that never happened. he reachedous to us for help we contacted honda stevens creek and it cut falcon a check for $1500. the company didn't respond to request for comment. if you're considering extended warranty do research to make sure you're get ago good value. for example if that refund for not using the warranty that's not in every policy. if you have a consumer complaint let us know. the number is 81-888-996-tips or online at nbcbayarea.com/responds. >> okay thank you chris. >>> we have some vips visiting bay area today in honor asian-pacific american heritage we held a janelle wang, roberta a janelle wagon appear we recognized two organizations asian-pacific fund and

consumer investigator chris chmura is here about meal delivery. >> good morning.re we have a conflict between a new company that's on fire and an established small business that's feeling burned. barbara rowe owns mulberry pizza in san rafael. a few months back she saw a delivery service pick pentagon up a to go order and thought it was unethical. >> we never authorized anything like in a later learned the delivery service posted its logo on her website and was taking orders and giving the company the impression the two companies are partners but they are not. she does not authorize any food delivery, afraid it might arrive cold and leave a bad taste in a customer's mouth. barbara isn't alone. our team's research found dozens of local restaurants listed on middle man's website without their permission. tonight at 11:00, a large restaurant case takes that case to court and a legal scholar weighses in that will give you food for thought the next time you want your dinner delivered. if you have a consumer complaint the number is 888-996-tips or nbcbayarea.com/respond

consumer investigator chris chmura is here with his story. >> reporter: russell maynard sold a high-end sewing machine on ebay for $8,600 and shipped it to his buyer using fedex and in doing so he asked fedex to the paperwork to declare the value of the machine. he was nervous, after all, because it was a very expensive item. he says the clerk at fedex said there was no such paperwork and russell trusted her. that machine ended up arriving badly damaged, so the buyer returned it to russell who had to refund the entire purchase. next russell filed a claim with fedex. about a week later fedex issued russell a check for $241. he was shocked because that's more than 8,000 short. he said it's because fedex told him he didn't declare the value of the pack and at shipping and russell explained what happened when he shipped the machine and was shuffled around to a few people within the claims division and in the end fedex stood its ground and russell reached out to us for help. we contacted fedex and they agreed to cut russell a check for $8,600. in a statement they didn't explain anything but

consumer investigator chris chmura with how he did it. >> laura crane had a unique situation joining 24-hour fitness in walnut creek and her employer started paying her dues as a perk which was great until she decided to leave the gym. cancelling her membership required a $170 early termination fee. here's why. when her company started paying her dues, she says the gym created a new account for her. her original account was just frozen which meant cancelling it triggered a $170 penalty. lauren argued the club never should have created a new account in the first place but she couldn't get anywhere so she reached out to us. we contacted 24-hour fitness and it dropped the $110 fee. the company didn't explain why it created a new membership but said it cares deeply about its members and providing them with an excellent customer service experience is its main goal. if you have a consumer complaint the number is 888-992-tips or nbc bay area.com/responds. >> this story to the hollywood sign could have an alternate ending. they are floating the possibility of an aerial tram that will would t