chris chmura in sunnyvale where volunteers were filling back packs for children in need. >> i think this is a pretty big production. >> this warehouse filled around sunrise. >> not always the thing people want to do on saturday. >> but generous spirits outranked sleep. >> i'm here because i'm helping others in need. >> the unitedway several businesses and nbc bay area coordinated the back pack drive with a losty goal. >> our goal is around 40,000 back packs. >> as impressive as 40,000 sounds and looks the organizers here say that is just a tiny fraction of the need. >> probably about 10% of the need in the bay area. >> nonetheless the volunteers are confident their contribution stuffing penicillin a paper and pens into back packs will make a tirchs when needy kids start class. >> we want to help them and show each other that we care for them. >> students on the assembly line seemed especiallily aware that the next person to touch the back packs might very well be their own classmate. >> i think they'll be very happy if they can't afford this and there are a lot of school flies they're go

here's consumer investigator chris chmura.hris chmura: good evening, and welcome to our "nbc bay area responds" special. we launched one year ago with one commitment, to respond to every call and every email. tonight, some of the stories viewers have sent us. we start with homeowners who used a popular website to find a contractor.

mime consumer investigator chris chmura. nbc bay area responds next. >>> meteorology kari hall we have nice comfortable weather today but it's about to heat up tomorrow. inland areas could hit triple digits. a closer look at this and the forecast for where you live coming up next. ♪ mom. ♪ ♪ where all the walls echo with laughter ♪ ♪ and every room has its own chapter ♪ you've carried on your family's tradition. let us help you prepare for your family's future. financial guidance while you're mastering life. from chase. so you can. >>> take a look at this how about a vent y ice lata and robber. a customers springs no action a the fresno craig jerry working on his ipad a man wearing a transformer mask comes in threaten the clerk with a fake gun and real knife demands cash. jerry the customer picks up the chair right there and boom smashes the robber over the head. jerry manages to wrestle the knife away but he got stabbed during the scuffle. >> there is not very many people in america that would do what craig jerry did last n

here's consumer investigator chris chmura. chris chmura: good evening, and welcome to our "nbc bay area responds" special. we launched one year ago with one commitment, to respond to every call and every email. tonight, some of the stories viewers have sent us. we start with homeowners who used a popular website to find a contractor. san francisco bay's thumbtack built a system to connect you with contractors you can trust, but we found many you can't trust, many breaking the law from the moment they make contact. when carrie paulik wanted to landscape her front yard-- carrie: and then every year, i do a project on the house. chris: she went online to find a landscaper. she was drawn to thumbtack, the site that boasts, "we bring you the right pros for every project." carrie: let me try thumbtack. chris: carrie found a landscaper and agreed to pay him nearly eight grand. but he bolted before the job was done. carrie: i feel like he stole from me. he ripped me off. chris: carrie hired a second landscaper through thumbtack to fin

i am chris chmura. next. getting a raise. the minimum wage is going up in san frabcisco >>> okay. beginning tomorrow, many people in the bay area are getting a raise. the minimum wage is going up in san francisco and san jose. the city of san jose estimates this wage hike will affect 115,000 workers. beginning tomorrow, 12 bucks an hour and in january, jumps again to $13.50. and raises to $15 an hour. san francisco jumps to $14 an hour and 15 by next year. >>> reminder golden gate transit and bus ferry fares will go up tomorrow by nearly $0.501 way. and car tolls up $0.25 that start on monday. carpools will pay $4.07. helps for a deficit. >>> more than a quarter of a million cars in question. mazda says water can get into the parking brake and causes it to fail. the mazda three from 2014 to 2016. dealers will check the rear brakes and owners will be notified. >>> we have had a lot of good weeks. chris chmura joins us with some complaints that people have been sending you and your team. >> reporter: martin in the north bay asked us to step in when his warranty didn't cover. robert

i am chris chmura. nbc bay area responds. next. >>> in florida sheriff's deputy says she can now become herself after being the first in her department of being transgender. >> easier to do my job because i don't have so much going on inside of me. >> born peter, the army veteran became a deputy back in 2012. a proud moment when rebecca legally changed her name and her name tag. by the way, rebecca is the first transgender deputy. >>> a san ramon man charged a trouble fee. >> chris chmura is here with that story. >> he says the new remote for his new service wasn't working. so he called comcast and it sent out a tech to troubleshoot. all was okay until he saw a $70 trouble charge. comcast wouldn't budge on a refund. so he reached out to us. we contacted comcast and credited his account. however said they heard directly from him at the same time so a combination of both calls that prompted the refund. i want to point out that comcast is nbc bay area's parent company which shows we respond to every call. >> if you would like to

. >>> i am chris chmura nbc bay area responds. next.)s happened again - another attack at bart.. ==vo== this time - three teenagers tried to rob a passenger at the daly city station. this happened ig >>> happened again, another attack at bart. happened right on the platform. when the passenger refused to hand over his phone, the teenagers punched him. >>> after a derogatory appeared on its website. the company apologizing for the use of the n word used to describe a color. walmart tweeted it is sorry and appalled. the seller listed the item with the description. >>> consumer investigator chris chmura is here with how he stepped in to help. >> she said her at&t bill nearly doubled. she was told all her promotions had expired. she negotiated a new rate. however, when she got her next bill, she said that new rate was not reflected. it was high again. she tried to get it straightened out on her own. she says a new plan is saving her $200 a month. if you're not having your needs meat met by a company, give us a call. it is still the number o

chris chmura joins us with the story. >>> herman chan was using the app. they earned enough points to get $150 in gift cards but then -- they say they never registered with the apps which is required. but it offered them $150 in gift cards that they say they had earned. if you have a complaint, call us. at 888-996-tips or online. >>> the board of directors says it will discuss a possible fair hike at a meeting. increase basic fares, monthly hikes and funding. it needs a way to earn extra money. the board of directors have held several discussions to get feedback on the plan. >>> it is a problem that has plagued many of us for hundreds of years, a hang over. a guy says he has a cure. he says he has spent months throwing back drinks in the name of research. he says he has developed morning recovery. the special ingredient is called dhm and is a nutritional supplement that is fda compliant. >> i think people deserve the freedom to have -- >> the drink was developed with a health researcher. he told us that he gained about 15 pounds over the last few months in

why chris chmura is in sunny veil handing out free seiss cream. you can get free ice cream by donating a little bit to help kids get baaing to school. >>> today for the heart of engagement in ogala plaza, this arts events will showcase young artists from the teens to 20s to engage with the cultural street fared and their seifer, their spoken word competition. you feel me? yeah, that was not cool, that's because i'm older. as you move along you can move from cypher to willowfest for the beer walk, sicider, as well sampling the businesses in the glen, designating drivers do not need to buy a ticket. of course, they will not be cidering in there either. on sunday, maybe you will be up for mixing, a tale of two star crossed lovers or waring empires, the players are mashing up tales of han and leia outside in san mat? -- san mateo. also your traffic geek, so i'll be back here monday morning for your back-to-work compute. welcome back. as kids get ready to go back to class, there is a desperate need for school supplies, nbc bay area is in the final push

consumer complaint call 1-888-996-tips or logon to nbcbayarea.com/responds to get in touch with chris chmuraup next on "today in the bay" whistleblowers warn of a possible radioactive cover-up at a san francisco shipyard. new allegations of fraud after a series of reports from our investigative unit. also, the nba champs are doing some work in free agency. we'll show you who is staying with the team and the way one player beat all the basketball pundit to the punch and broke the news of his return to the warriors himself. show open omni livepix take a live look outside... >>> good sunday morning to you. your time is 7:29. let's give you a live look outside this holiday weekend. that is downtown san jose. we are so appreciative you are waking up with us. i'm vicky nguyen. a check of that micro climate forecast and a look ahead at your holiday week right now with vianey arana. you've been talking about the marine layer. hoping it will burn off. >> it's been doing just that, burning off by midafternoon. typical weather for the bay area where it starts off cool and you're like it's going to rain

chris chmura is here with how he helped. >> reporter: sheila says her at&t bill nearly doubled.ed the company and was told her promotions had all expired. so intelligently sheila says she then negotiated a new rate which was going to bring her bill right back down to where it was. but when sheila got her next bill she saw the new rate wasn't reflected. it was right where it was. sheila says she tried to get that price straightened out herself but had absolutely no luck for months. after a few months of high bills she called us. we called at&t. it put sheila on a new plan she said is saving is her about $200 a month. in a statement at&t said we value our customers and work hard to provide them with the best options that meet their needs. do you have a consumer complaint? call or go to nbcbayarea.com/respond. >>> thanks so much, chris. 6:24 right now. new this morning the list of the best companies for women to work at is out. the job review website fair y gd boss ranked the companies where women are considered to be the happiest. it looked at about 15,000 job reviews to come up w

i'm consumer investigator chris chmura.a responds next. ♪ ♪ ♪ >>> welcome back. 6:24 right now on your tuesday morning. nbc bay area responds to a discovery of a problem that cost him $1,500. >> he reached out to us to help. chris chmura is here with how we helped him that money back. >> reporter: when dan had no hot water in his home he figured something was wrong with his water heater. so he called affordable water heaters and plumbing to fix it. dan says the tech couldn't get the burner to light and concluded it couldn't be fixed. so he sold dan a new water heater for $1,500. but once it was installed the burner still wouldn't light. as it turns out there was no gas coming into the house and that was the problem. so dan asked the company to reinstall his old water heater, but it said it no longer had it. instead the company offered to refund dan its labor costs for installing the new unit. dan didn't think that was good enough so he reached out to us for help. we contact ed affordable water heaters and it refunded dan th

i'm consumer investigator chris chmura.bc bay area responds next. ♪ ♪ ♪ ♪ ♪ to a clayton man who couldn )t get a company to help out with a >>> welcome back. 6:25 on your monday. nbc area responds to a clayton man who couldn't get a company to help him out with a recall they issued. >> consumer investigator chris chmura is here with the story. >> reporter: shortly after tony pena moved in a new home one of his outdoor lights burned out. he started researching replacement bulbs and discovered the lights themselves had been recalled had in 2013 due to a shock hazard. as part of the recall consumers were due a free replacement. tony contacted the company but he says his calls went unanswered. so he contacted us. we called and it sent tony new light fixtures. in a statement the company said that strives to deliver the highest quality product and service in a timely manner to all of its customers. if you have a consumer complaint call us. >>> chris, thank you so much. all paying big fines they violated consumers rights. delta un

i'm consumer investigators chris chmura. nbc bay area responds. more stories online.ight now on facebook - read about a pair of conjoined twin >>> and we are about to head to break right now, but we're still watching more stories online. you can, too. right now on facebook read about a pair of joined twins who have been acceseparated. be sure to like the nbc bay area facebook page. a coyote attack in sunnyvale is prompting people in one neighborhood to warn everyone to keep their pets inside after >>> welcome back. 6:24 on your tuesday. a coyote attack is warping people to warn everybody. >> it happened about five miles away from the rancho san antonio open space prehpreserve. they say while there have been more coyotes reported recently there has not been a significant increase in attacks. snowball's owner says she hopes others can learn from her loss. >> people please, please, keep your animals in. it's devastating. just a horrible waying to go. >> people who have lived in that neighborhood have told us for years they have never had a coyote attack. we did some inve

i'm consumer investigator chris chmura.a responds next. >>> and on twitter right now we are covering a lighter story. you can say there's a face-off right now. we have mike and laura tweeting about the same thing, joey chestnut. kari was just talking about this during the weather forecast. there's a victory party today for the competitive eating champ. follow @laura garcia-cannon and mike. you are watching "today in the bay." you can weigh in on your thoughts. >> please respond. i'm online now. (man) hmm. what do you think? ♪ (stranger) good mornin'! ♪ (store p.a.) attention shoppers, there's a lost couple in the men's department. (vo) there's a great big un-khaki world out there. explore it in a subaru crosstrek. love. it's what makes a subaru, a subaru. to a san francisco man who sold "hamilton" ticks- >>> welcome back at 6:23. a san francisco man sold his hamilton tickets. >> it actually cost him money and he didn't understand what went wrong. he turned to our respond team for help. consumer investigator chris chmura is

i am consumer investigator chris chmura nbc bay area responds. next. the c-h-p is out in full force right now-- looking for dangerous drivers during the long holiday weekend. ==take vo== the agency stte >>> chp out in full force looking for dangerous drivers. started friday night and runs through midnight tomorrow. there are options for people who have a little too much fun. aaa is offering a full tow service. >>> visitors have a way to get into the state park that has been closed over a year. big sur park opened today thanks to the trail because of the collapsed bridge. crews are still working to rebuild it. the new trail gives people another way into big sur until this bridge is fixed. it is a half mile long. >>> this year's fourth of july holiday has special meaning for folks. more from two-dozen countries. and china the most represented followed by the philippine, india and mexico. many came here to escape poverty, violence and war. >> safe fethe last time was jul 2006. >> a car dealer owed him $6,000 but wouldn't pay up. >> jim dayton bought a new

consum consumer investigator chris chmura. >> reporter: he wound up on the hook for thousands of dollars it was spelled out in the contract. and it is something whoever sells tickets needs to know. when hamilton tickets 20 on sale in san francisco, nick williams was lucky enough to snag a half dozen. he bought six tickets for $500 each. but weeks before the show, a work commitment hit his calendar on the same day of the show. and hamilton was now a no-go. >> i have been wanting to see it since it came out, so everybody was bummed. >> reporter: nick sold his tickets on stub hub. stub hub says it is okay to sell tickets before they have them but they have to provide the dates that the seller had on hand. the tickets never arrived. >> i was trying to remain calm and hopefully i could still rectify the situation. but every day that passed, it didn't look good. >> reporter: nick says he called asking for the tickets. and then nick couldn't deliver his tickets on stub hub, they canceled the sale and a penalty was issued. stub hub considered his transaction a dropped sale. stub hub can charge t

i am chris chmura nbc bay area responds. next. road: . >>> be careful driving this weekend.reminder why you need to be careful on the road. this is a photo of a car hanging off an of overpass. it happened yesterday on 680. >>> an air line ru achlt ned. -- but his checked back didn't arrive. that bag contained his fishing gear. now albert says frontier told him they would track down the back and deliver it to him. now albert could have gone to the store and bought new fishing gear. but he didn't because the airline kept confirming they had his bag and could deliver it to him. that didn't happen. he didn't get to fish with his grandson. and he was finally reunited with his bag the day he was going home. frontier gave him 75 dollars to cover. he contacted us. they offered him $350. if you have a consumer complaint. call us 888-996-tips or online nbcbayarea.com. >> 300 is better than 75. >> much. >> really hot. >> sunday we will begin to feel changes across the bay area. by then three to six degrees of cooling. today, contra costa, alameda county that heat won out. the hot air s

. >> chris chmura is here to explain. >> a fraud alert from her credit card company.line reservations with purchased with her card. charges were removed from her account all of them except one. candice then spent six months trying to get capital one to remove the one final charge. she got no where and reached out to us. we contacted them and it reversed the charge and gave her a $25 credit. in a statement they said this account error should have been resolved in a more timely manner. if you have a consumer complaint call us at 888-996-tips or online. do you have the fraud alerts turned on? >> i do. and i have a capital one card too. >> school starts next month and we are kicking off our final push for supporting our schools initiative. we have teamed up with telemundo 48 our sister station. and several nonprofits in the area. you can donate backpacks, school supplies and a full list is on nbcbayarea.com. help us support our schools. >> yeah. kids need those supplies. let's get a check of the forecast. some people are going to love the weather if they want summer here.

chris chmura is here. >> he had no hot water in his home.he called affordable water heater to fix it. the tech couldn't get the burner to light and he said it couldn't be fixed. once the new one was installed the -- the company said sorry. we don't have it anymore. instead dan was offered a refund of the labor cost he had paid. dan didn't think that was good enough. so he reached out to us. we contacted the company and they took action. he was refunded 1500. and the manager said as soon as it was brought to my attention, we handled the problem immediately. call 888-996-tips or log on to nbcbayarea.com/responds. >> thanks. the new iphone will be released in a couple of months and what are the new features? more technology, bringing objects to life. ceo says he can't wait to see what people create with the iphone. the cost is more than $1,000. it is not official. we will see. >> i am going pokemon no. instead of pokemon go. >> i have the upgrade, but i don't know what that means  either. >> he will go for that one. >> not if i am paying 1,00

i am chris chmura. matter most. t and because nothing keeps us more connected than the internet, we've access from at&t. california households with at least one resident who receives snap or ssi benefits may qualify for home internet at a discounted rate of $10 a month. no commitment, deposit, or installation fee. visit att.com/accessnow to learn more. get a company to help out with a recall it issued. raj/2shot our consumer team stepped in. consumer investigator chris >>> nbcbayarea responds to a man. our consumer team steps in. explain what happened here. >> shortly after tony pena moved into a new home, one of his lights burned out. the lights themselves the fixtures had been recalled. as part of the recall, consumers were due a free replacement. so he picked up the phone and contacted the company. he said his calls went completely unanswered. so then he called us. we contacted them and they sent tony new light fixtures. if you have a consumer complaint, call us, 888-996-tips or online to nbcbayarea/respond. check it out. >> thanks chris. every year teachers struggle to get the supp

. >> this week, very special, chris chmura here to explain why. >> our team smashed past an important milestone. we have helped our viewers save more than $1 million. helping a san francisco man resolve a festering dispute with a car dealer. as of right now the total amount we have saved our viewers is $1,014,741. fielding complaints as small as eight bugs and as large as 100,000 bucks. we met the million dollar mark so quickly. we received 6,314 complaints asking for our help solving just about any and every problem you can possibly imagine. we welcome yours because now we are aiming to $2 million. >> and i am sure you will get there in no time. you guys are busy bees >> the $8.01. >> you have a tip for chris, call 888-996-tips. or visit nbcbayarea.com/responds. >>> live in sunnyvale where volunteers are filling backpacks for children in need. >> reporter: and they have been working hard. they have been feeling these backpacks with goodies and these are all separated by grade. so they have had here, the second through fifth grade and all the way through kindergarten through high scho

chris chmura says that might happen after we brought the problem to light. >> city hall is evaluatingt is happening here. and responding to residents who asked for our help. san jose has a fireworks problem. these residents insist they are not part of it and yet they all received a fireworks fine by mail for $500 each. how many police officers visited you? >> none. >> reporter: someone else from the city? >> nobody at all. >> reporter: these citations originated online. by phone, fire marshal told us and these residents that some complaint might obtain evidence but others can be hear say. >> or if there is more than one complaint, then they don't need enough evidence to be guilty of the crime. >> reporter: he says he does not intend for people to be fined based on hear say alone. >> the council intended to have evidence based citations. >> reporter: so what happened? grey area. the ordinance doesn't specifically lay out how it should be handled. >> it is the way he interpreted what we said. >> reporter: did he interpret it properly? >> it is -- it is difficult. people may have differe

. >> she turned to chris chmura for help. he joins us now. >> miranda woo bought a $50 antivirus program from avg technologies in 2013. it was a subscription plan. the following year she says she canceled the plan. she recently saw a $50 charge to her credit card, did a little digging and found that she had been charged the previous three years as well. she says she called the company and it agreed to refund her for one year. she didn't think that was fair, so she turned to us for help. we contacted avg. it said its records didn't show miranda canceled. however, it fully refunded her saying in a statement we value our customers and as a gesture of good will we refunded three previous years' subscriptions at the customer's request. >> when you cancel a subscription or service, get it in writing and pay attention to your bank statements and credit card statements. if you have a consumer complaint call us at 1-888-996-tips or online at nbcbayarea.com/responds. >> thank you, chris. >>> 6:25 right now. a slain new york city police

chris chmura says choose wisely if you're jetting across the atlantic. >> reporter: european airlinese held to far stricter standards than u.s. airlines. in the event of a delay, cancellation or baggage mix-up, you could receive cash x compensation that u.s. airlines aren't required to provide. send us your consumer questions. 888-996-tips or online at nbcbayarea.com/responds. >>> and if you would like to share your consumer complaint with chris in person you are going to have that opportunity tonight in pleasanton. we are sending chris to the first wednesday street fest in downtown pleasanton. nbc bay area will have a booth set up between 4:00 and 7:00 p.m. >>> beef is making a comeback. the average american, comes after a decade when beef consumption plummeted 15% across the country. analysts say low prices may have helped spur that comeback. >>> school may be out for summer but a lot of kids are choosing to go to class. a growing number of teenagers are going to summer school. the number of teens enrolled in july of last year was more than four times higher than july of 1985. they'

chris chmura joins us now with the story. >>> he says the new remote for his new xfinity service quitng. he called comcast and was told to exchange it at a nearby comcast location. and he did. but osborne says that one department work right either. so he called comcast and it sent out a tech to trouble shoot. all was okay until osborne got his next bill and saw a $0 trouble call charge. osborne says he was never told he would have to pay a fee of $70 and comcast wouldn't budge on a refund of his $70. so he reached out to us for help. we contacted comcast and it k d credited osborne's account. however, it said it also had heard directly from osborne again at the same time so it was a combination of both calls that prompted the refund. in a statement comcast told us in the end the issue was rehe solved to the customer's satisfaction which is the ultimate outcome we are always striving for. i want to point out comcast is nbc bay area's parent company which shows we respond to every call, every e-mail, every complaint. it if you have one, call us 888-996-tips or nbcbayarea.com/respond. >>

we asked chris chmura what would you do about what we believe is price gouging. >>> when the store doubles the price, it feels like gouging. state law says gouging only actually takes place during a state of emergency. that's after a disaster. if you see a price hike then take pictures with your phone and report it to the attorney general. report your consumer questions to us. nbcbayarea.com/respond. >>> all right, thank you. even as we go to break we never stop working for you. our team constantly posting stories and updates on social media. that includes this video of flames and damage left behind after a walnut creek condo building went up in smoke and flames overnight. make sure that you follow us on facebook, twitter and insta gram. we'll keep you updated on everything going on. ♪ ♪ award winning interface. award winning design. award winning engine. the volvo xc90. the most awarded luxury suv of the century. this july visit your local volvo dealer to receive sommar savings of up to $4,500. this july visit your local volvo dealer ♪ mom. ♪ ♪ where all the walls echo with laughter ♪ ♪ a

==sam/2shot== consumer investigator chris chmura has a vital pief >>> contractor disputes commonly crosshe desk of our response team. >> we have a vital piece of information that could help you prevent a problem. >> reporter: california law gives contractors who likely do your kitchen for example, zero wiggle room to demand a lot of money up front. they can take 10% of the cost of the job or $1,000. whichever is less. so if they ask for more money, ask yourself, do you really want to do business with a company that's willing to break the law? send us your consumer complaint. >>> we're right in the middle of supporting our schools drive. make sure that students all across the bay area have everything they need to succeed as we start the school year. >> it's so important for school supplies can get to be really expensive for everybody really. we are asking everybody to help pitch in. we are live at facebook headquarters in menlo park, tell us about what you're doing there and all of the good things that they are rounding out for families in need. >> reporter: plenty of good things, sam, an

. >> chris chmura is here with just some of the cases where he made a difference. >> this week alonesaved consumers nearly $18,000. first, we helped the san francisco man get a $10,000 refund for appliances he bought that were delivered banged up. we also helped a dublin woman recover $800 from a cellular phone company. she says she was promised a credit which she frayed in old phones but the good zilch until we stepped in. and a martinez man has a new $5,000 laptop thanks to us after our response team helped him out. he says the battery on that laptop wouldn't hold the charge and the company wasn't helping him. but they did after we called. they stepped up with a replacement. we'd like to hip too, so call us 888-996-tips orion line at nbc bay jurydom/responds. have a great weekend. >> thank you very much. you too. >>> new this morning, dozens of businesses evacuated after a sacramento county strip mall was shut down with a slew of problems. firefighters say it's not safe to there. investigators found several code violations at the town and country west strip mall which includes issu

. >> consumer investigator chris chmura has a piece of vital information that might help prevent a problema law gives contractors who might redo your kitchen for example zero wiggle room to demand a lot of money up front. they can take 10% of the cost of the job or $1,000, whichever is less. so if they ask for more money, ask yourself, do you really woont to do business with a company that's willing to break the law? send us your consumer complaints. the number is pait 88-996-tips or visit nbcbayarea.com/response. >> chris, thank you my friend. >>> it's 6:25. ebay is helping shoppers to search for what they want by using pictures instead of words. it used two new features called image search. it allows you to take a foettor or use a saved photo of an item that you want to buy and then ebays app searches it for similar picks. >> it's 6:26 coming up next on today in the bay, preparing for the worse. steps first responders are taking in one east bay city to be sure they're ready in the event of of a disaster. >>> another suspect face a judge today in connection to the deadly assault of a woma

. >> consumer investigators chris chmura joins us with the answer. >> he bought eye drops at walgreens $11.99 at the checkout the clerk offered him a $4 off coupon. he noticed when he was charged the sales tax he was charged based on $11.99 not the $7.99 he paid. he asked us if he was overcharged. we called the state board that collects sales tax, they explained with manufacturers coupons the sales tax is based on the full price but if it's a store coupon the sales tax is based on the discounted price. walgreens confirmed it was a manufacturers coupon, it says, yes, the customer pays any sales tax. so, yes, he paid the correct sales tax. if you have a consumer question let us know. 888-996-tips on online at nbcbayarea.com/responds. >>> chris, thanks. >> read that fine print. >>> 6:27 coming up next on "today in the bay" a popular south bay restaurant closed this morning after a car slammed into it. how restaurant workers are trying to make a little light of the situation. >>> we're continuing to gather information at this active scene near the castro district as police try to negotiate

. >> chris chmura is here with how we hope to clear all of this up. >> she say she and her husband received a $75 fast track bill for a car they don't own. she said she reached out to fast track for help but had no luck. so she turned to us. we contacted fast track. the toll agency didn't explain what happened it just said that the results are not the responsible party for the toll violation and fast track said that they can tear up the bill. if you have a consumer plant, call us, 888-996-tips orion line at nbcbayarea.com fast respond. >>> chris, thank you so much. 6:25 right now. a lot of us typically get a flu shot each year to stay healthy but we may be over looking an important member of the family that needs one too, our pets. k-9 flu cases are on the rise. it is a highly contagious virus that's spread from dog to dog or even from dog to cat. doctors say that most of the symptoms are respiratory and that they can lead to complications. >> the young dogs, the elderly dogs that are already immu know compromised can develop into pneumonia but most of the dogs that become infected will rec

consumer investigator chris chmura surprised us when he said it is possible to change that. >>> mostf us have one social security number for life and it never changes. sometimes that's a problem. if you're a repeat identity theft victim you can apply for a new number at your local social security office. >>> all right. if you have a consumer complaint, contact us at nbcbayarea.com/responds. give us a call at that number on your screen as well, 1-888-996-tips. >>> and have you heard this story yet this morning -- lyft teaming up with taco bell. like the nbc bay area facebook page and learn where they are launching taco mode. who are these people? the energy conscious people among us say small actions can add up to something... humongous. a little thing here. a little thing there. starts to feel like a badge maybe millions can wear. who are all these caretakers, advocates too? turns out, it's californians it's me and it's you. don't stop now, it's easy to add to the routine. join energy upgrade california and do your thing. >>> we have breaking news to get to. president trump saying tr