i'm consumer investigator chris chmura. nbc bay area responds next. >>> but first happening now, meghan markel's father is speaking out for first time he says, quote, i absolutely wanted to walk my daughter down the aisle but i'm recovering from a heart operation and doing much better. we'll have more for you after the breabridge toll plaza nbc bay area responds to a >>> welcome back, looks like the backup is already building at the bay bridge approach this morning. mike is back with a look at the morning commute. it is 4:54. >> nbc bay area responds to a teacher whose debit card was being used out of state while she was in the classroom. >> she turned to our consumer team when her bank wouldn't reimburse her for the theft. chris chmura has the response for everyone. >> when she saw bank transactions totalling 2300 in arizona, she knew she had been ripped off. she was teaching california while thieves were going on a shopping spree with her card. she activity to chase and returned then it reversed course and told her the it

i'm consumer investigator chris chmura. bay area responds next. >>> first happening right now, breaking news in israel. the prime minister's wife was charged with fraud and breach of trust. she was accused of spending $100,000 in official funds on catering services. plus there are reports president trump plans to meet with russian leader vladimir putin next month. the visit will likely happen in vienna. we'll be right back with more news. nbc bay area responds to a cupertino family frustrated over a phone rebate. consumer investigator ch >>> nbc bay area responds to a cupertino family frustrated over phone debate. >> chris chmura shows his team gets a lot of complaints. >> good morning. mobile carriers offer a variety of rebates and trade in deals to attract new customers. sometimes those money back promises aren't kept. this woman traded in two iphones in 2016 and expect aed a credit for them. over the next year and a half she called verizon six times to get her money. when verizon didn't come through she called us. we ask

. >>> i'm consumer investigator chris chmura. buy one, get one free, sometimes really means buy two, get a rebate for one. what can you do if that rebate never comes in? nbc bay area responds next. the >>> but happening now, egypt about to take on uruguay. games are being held in russia. you can watch on telemundo 48 or in person. the king and queen of spain waking up in new orleans last night. they are in town for the city's t tricentennial. a spanish colony from 1753 to 1802. little history for you there. more news after the break. 4:52. nbc bay area responds to a san bruno man who says didn )t >>> 4:54 on this friday morning. in palo alto. as you can see people are already on the road getting their friday started. >>> nbc bay area responds to san bruno man who said he didn't get the phone rebate he was promised. >> he turned to chris chmura who sees a lot of complaints like this one. >> cell phone salesman dangle rebates in front of us to custo money gets tied up in paperwork and that's what jose hernandez says happened when h

i'm consumer investigative chris chmura. nbc bay area responds next. we ) final moments before anthony >>> but first, happening now, 4:52, we're learning about the final moments before anthony bourdain's death. there were no narcotics in his body but there were signs where he was drinking significantly before his death. he was found dead in a french hotel room on june 8th. plus, turkey's president is re-elected in the landmark vote. it gives president sweeping new power as election turkey's trans siks from a parliamentary system to a presidential one. more news right after this break. >>> goodda morning to you, taking a peek outside this morning. expect mild temperatures, a little cooler than it was over the weekend. a welcome change. kari will tell us when the warm-up will return in moments. it's 4:55 right now. >> nbc bay area responds to many financial questions and we think education can go a long way especially for young people. >> consumer investigative chris chmura has a way to help the class of 2018 steer clear of money mishaps. >> there's stil

i'm consumer investigator chris chmura. nbc bay area responds next. >>> but first, happening now, your next package might be delayed. union workers at ups have voted in favor of a potential strike. the ups and the union are negotiating on a number of things, including expanding deliveries to seven days a week along with wages and benefits. >> plus, the international space station could soon be sold. nasa i talking to several companies to run it as a commercial space lab. it cost the united states between 3 and $4 billion a year to operate the spacecraft. more news for you coming up after the break. maybe you could save energy by weaving your own shoes... out of flax. or simply adjust your thermostat. do your thing, with energy upgrade california. warriors in cleveland tonight for game 3 goodednesdrning. hump day for a lot of you out there. these are live picturesut of oakland at the oracle you see right there. warriors for game three of the nba finals, hopefully they brin. we're rooting for them. dub nation, stand up. it's

chris chmura learned about her plight that is part of a widespread problem targeting virtually all home buyers. >> cindy burnell and her husband had enough of the coast of living in the bay area and look to the midwest where housing is much cheaper. they found a house and agreed to buy it. no mortgage here, a one time cash payment. her real estate agent sent instructions to wire the money which she followed. the she truflted the house would be hers soon but days later cindy learned terrible news, her life savings was in the hands of thieves. >> that's all i had, that was my retirement fund, i pulled in all my money. >> she is not alone. this crime is happening to home buyers across california and th investment. please call visit nbcbayarea.com/responds. i'll see you again tonight at 11:00. >>> it is 4:56 and the ws keep on rolling in for curry. >> fresh off another nba final title. the warriors superstar has another win. his jersey is the best selling one in the league. nba says that number 30 jersey sells -- beat out lebron james between april and june. this is the playoff time. it's t

chris chmura explains what went wrong. >> good morning. ray die as and his wife are in their 80s so travel can be trouble. when mrs. diaz got sick, they decided to stay home. ray paid for travelnsurance when he booked thr expedia so he thought he was set. he believed he would get his money back. more than $1700. but expedia told him he would receive a credit towards future flights not a cash refund and he needed to use that flight credit within a year. well that wasn't going to work for mrs diaz. they asked us for help. we contacted expedia, about a week later ray told us expedia refunded the full $1700. this is the first time we've heard of travel insurance paying a customer with a voucher instead of cash. it's a remindesurnce, you need sift through the details like how you'll get paid. don't rely only on the bullet points in insurance ads, read the fine print. so there are no surprises. call us with your consumer problem, 888-996-tips or nbcbayarea.com/responds. >> thanks, chris. at 4:57, what's in a name? when it comes to the san franci

i'm consumer investigate is chris chmura. nbc bay area responds next. >>> but first happening now. breaking news, the pope is accepting the resignation of three chill lee yan bishops, covering up for a reverend who sexually abused dozens children. plus. >>> a warning from the national park service. one man is dead after he could not escape the quick and cold waters of sequoia national park. the circumstances and cause of the death are still under investigation. >>> more news coming up after the break. it is 4:52. nbc bay area responda milpitas woman who says she got a rental car run-around from >>> 4:54, nbc bay area responds to a milpitas woman who says she got i car rental runaround from a dealership. >> chris chmura tells us how he helped her get her money back. >> good morning. shari bought a new hyundai sonata in 2016 and a year and a half later it started shaking badly when she srted the engine. she took it to a dealer in fremont where mechanics told her she needed a new transmission. the factory warranty covered it. here's the dispute. the dealer said it didn't have lone e l

here's consumer investigator chris chmura. chris chmura: good evening, and thank you for joining us this evening. it's been two years since we've launched "nbc bay area responds" and the consumer investigative center. we're working for you to help you when you're cheated, ripped off, ignored, or treated unfairly. since our debut in 2016, we've heard from more than 10,000 bay area residents with complaints of all sorts.

i'm consumer investigator chris chmura. > also we hav new body cam nd video of an unusual rescue. the great lengths police officers went to rescue a dog trapped on a burning boat in a bay area harbor, next. >>> i'm chief meteorologist jeff ranieri. clearing out in san francisco. it's a sign of the warming trend on the way. i'll let you know how hot for friday. my forecast coming up in about seven minutes. >>> well, so many of the north bay fire victims continue to struggle, not just recovering from the devastation, but also struggling with their insurance claims. >> our consumer investigator chris chmura has been trying to get answers from their insurance companies, specifically state farm. tonight we have an important option that couldus. chris? >> really. i think this applies to just about everyone. the root of the dispute here is simple. home openers bought insurance thinking if they lost 100%, they'd get paid 100%, but that's not happening. so an emotional fight is still raging in the north bay. >> the fire is coming fast. >> it's very, very difficult. >> reporter: relentless

so he turned to consumer investigator chris chmura, >>> chris chmura ses a lot of complaints like this. >> sometimes your money gets tied up in paperwork. that's what happened when he filed for a $750 rebate when he signed up for a "buy one-get one" phone. he waited for nine months. not only did he get his $750 rebate. he said t-mobile paid off his new phone. when you sign up for a rebate, you got to keep copies of everything, the receipts, proof of your purchase and the rebait form itself. if the rebate doesn't woman in a reasonable time, you should complain to the california department of consumer affairs. give us a call. >> a major boost in wireless service about to come to people who live in san jose. the city announced it has reached separate agreements with v verizon, at&t and mobility to improve the service and make it faster. the broad band boost will come in the form of these small cells that would be placed on light poles throughout san jose. the mayor says it is ground breaking. >> this is the largest deployment of small cells in any city in the country, 4,000 small cells, w

chris chmura is here to explain how. >> good morning. we'll be meeting consumers face-to-face at the walnut creek first wednesday street fest tonight from 5:30 to 8:30 and we'll listen and tell you about what we do,ike sav viewers more than $1.7 million since our debut a little more than two years ago. so far we have received more than 10,000 calls and e-mails asking for help. some of our recent here tm reunited pam in san ancisco with $107 of her money after a dating service billed her longer than she expected. mory got 6500 back after we threaded into her dispute with a clothing marketing company. and we helped land a $2,000 refund from an airline for kit ep in san jose andhere was an error with the fare there. maybe we could help you. call us at 888-996-tips or nbcbayarea.com/responds. i hope to see you again tonight in downtown walnut creek from 5:30 to 8:30. >> meet in person. he's a good guy. >> and get out so you have no complaints to come and see -- >> especially in walnut creek. i have a look at the forecast because that will fe

r investigator chris chmura and nbc bay area responds next. milpitas woman who says sh a rental car run-around from a dealership. >>> nbc bay area responds to a milpitas woman who got a rental car run around from a dealership. >> chris chmura joins us to tell us how we helped her get her money back. >> good morning. sherry bought a new hyundai sonata back in 2016 and a year and a half later it started shaking badly when she started the engine. so she took it to a dener fremont where she needed a new transmission and luckily the factory warranty covered it. but the dealer said it didn't have any loaner cars to spare, so a mechanic promised to reimbue her if she rented a car herself. she spent438 while waiting for the repairs. she then followed the dealer instructions to get paid back but spent four months making calls and sending e-mails, and got zero payback. that is when sheled us. the dealer didn't respond to us directly, but she said just a few days after we asked the dealer to review her case, she got the full $438 owed to her. sheearned a

i'm consumer investigator chris chmura.bc bay area respond next. >>> nbc bay area respond, solving your consumer problems and recovering more than $1.5 million. if you want help, call us or visit nbcbayarea.com/responds. >>> nbc bay area respond to a north bay man who got stuck into a rebate runaround on his new appliances. >> our consumer team helped the no vaut owe shopper get his rewart. consumer investigator chris chmura is here to explain. >> larry miller tells us he saw an offer he couldn't refuse. buy four samsung kitchen applies and get bucks. he says he filled out the paperwork along with everything he needed to samsung. he waited for his rebate and it never arrived. at first larry said samsung told him it didn't receive the paperwork so he sent it again. then samsung denied the rebate saying larry had bought the appliances from an ineligible retailer. but larry says there's nothing about that in the rebate's fine print. so larry turned to us for help. we contacted samsung and a few weeks later larry got his $380 r

i'm consumer investigator chris chmura. nbc bay area responds next.n >>> good morning on this sunday, seconds away from 7:30 on this father's day. a live look in downtown san jose, a beautiful start to the morning. it's going to warm up just a bit but nice and pleasant. thanks for starting with us on this father's day, i'm marcus washington. we're here with vianey arana looking at our microclimate forecast. cool start for us but it's going to warm up nice pleasant day. >> once we get the clouds clearing out, we get a little more of the sunshine it will look a lot better outside. in terms of cloud cover, we're seeing strat us clouds out there and lingering low clouds in san jose. this nice shot but at least the weather is calm. we are expecting another breezy to windy day today but not as windy as yesterday. san francisco 59 degrees. half moon bay right now waking up to 54. if you're going to be out all day, do expect to see a nice climb into the '70s but just a quick look what to expect, we had drizzle early on and still expecting cooler than average

good morning, i'm consumer investigator chris chmura. nbc bay area responds. >>> and, it's throw-back thursday. you know bob redell, he always does it big. he actually tweeted out a clip of a wardrobe malfunction. it's family friendly. it's on the twitter feed. you're watching "today in the bay." stick around. still responding to north bay fire victims who lost everything more than six months ago. area and telemundo responding to fire victims who lost everything. >> they continue to tell consumer teams they can't get 100% payoff from insurers. chris chmura has been working to help them. >> we've been continuing to question insurance companies and state regulators. but we've been looking for alternatives for victims. we met in santa rosa with more than 100 fire victims who lost their homes and everything inside. they say the insurance process is grueling, especially a labyrinth of paperwork that requires an item by item inventory. many told us they believe the hoops are designed to low ball them. but a few fire victims have discovered a w

i'm chris chmura.trategy for north bay victims but nbc bay area responds next. now, a pd then gone. celebrity chef anthony bourdain found dead but h-- his insight. he took his own life in france when he was filming "parts unknown". >> and he said if you want to know about a country, you have to know about their food. and we are at one of his favorite local restaurants. minutia. >> that is right. during the 5:00 hour we spoke to the owner of the japanese restaurant here in san jose about anthony bourdain visit here two years ago but up in san francisco the owner of one of his favorite seafood restaurants popular tv show host.s with us >> fellow travelers, this is what you >> reporter: through the eyes of anthony bourdain. >> where have you been all my life. >> reporter: we learned culture and acceptance through food, connecting one end of the world to another. boardain or tony as he's known to his fans in the industry, had a loveffair with san francisco. >> he's been in here i would say almost a dozen >

i'm consumer investigator chris chmura. hi! are you two getting along? oh, yeah, yeah. [ hiss ] [ gasps ] [ birds chirping] ♪ no matter what you are they're a perfect match. the new ipad and xfinity stream app. hey guys, i'm home! surprise! i got a puppy. add an ipad to select packages for just $5 a month for 24 months. upgrade online now. a rebate runaround on his n >>> nbc bay area responds to a north bay man who got stuck into a rebate run around on the new appliance. >> consumer investigator chris chmura explains. >> larry miller said he saw an offer he couldn't refuse. buy four samsung kitchen appliances and get a 10% rebate. in his case, almost 400 bucks. he said he filled out the paperwork and sent it along with everything he needed to samsung. and waited for the rebate. and it never arrived. at first, larry said samsung told him it didn't receive the paperwork so he sent it again. then samsung denied the rebate saying larry bought the appliances from an ineligible retailer. larry said there's nothing about that in the rebate's fine print so larry

i'm chris chmura, nbc bay area responds next. clovis teacher wh was being used out of >>> nbc bay area responds to a teacher whose debit card was being used out of state while she was in the classroom. >> they turned to the consumer team when the bank won't reimburse her for the theft. chris chmura has our response and a lesson for everyone. >> when christine frazier saw bank transactions totaling $2,300 in arizona, she knew she had been ripped off. she was teaching here in california while thieves were going on a shopping spree with her card. and she immediately reported the activity to chase and at first the bank returned the funds. but then it reversed course. and told her the items do not require any correction. christine said she couldn't believe it. how could the bank conclude she was using her debit card in phoenix while at work 600 miles away here in california. that is when christine asked for our help. we contacted chase and it credited her back the full $2370.44. we asked chase to explain what happened but it only told

i'm chris chmura, nbc responds. save the dinosaurs from an island that's about to explode. what could go wrong? [ roar ] rated pg-13. san francisco family and a six- figure life insurance fight. they got half t >>> well nbc kbobay area respon to a family and a six-figure life insurance fight. >> and that is a lot of money and they only got half of what they expected so they turned to chris chmura to get help. >> good morning. pull out your insurance paperwork after we tell peter's story. his wife died unspectedly after a fall and they had bought accidental death and dismemberment insurance just no case to pay off the house. they expected $200,000. but the insurance company paid just $100,000. half of what they expected. >> very helpless and very angry and very anxious to warn everyone else to watch out for their insurance companies. >> so what happened? we traced his problem to a provision deep inside of the contract. that we discovered is common in life insurance policies. coming up tonight at 6:00, why you might have only half as much life insurance as you think you have.

i'm consumer investigators chris chmura. nbc bay area responds. next.ertino family frustrater a phone rebate. consumer invest >>> 6:25. nbc bay area responds cupertino families frustrated. >> consumer investigators chris chmura says his team gets complaints like this. >> multiple carriers provide trade in deals to attract customers. sometimes the promises aren't kept. amy said that happened to her. she traded in two iphones in 2016 and expected to get a credit for them. offense the next year and a half she called verizon six times to get her money. when it didn't come through she called us. a week later she got a rebate just under $500. they resolved the issue but declined to comment further. verizon never provided a reason why this happened. i plan to contact them directly to find out why. we can't stress this enough, if you trade in old phones for credit, save those receipts like amy did. you should never give a phone to a wireless store employee without getting written proof of the transaction. if you send your old phone in by mail, ask for delivery

i'm consumer investigator chris chmura, nbc bay area responds next. at at&t, we believe in access. the opportunity for everyone to explore a digital world. connecting with the things that matter most. and because nothing keeps us more connected than the internet, we've created access from at&t. california households with at least one resident who receives snap or ssi benefits may qualify for home internet at a discounted rate of $10 a month. no commitment, deposit, or installation fee. visit att.com/accessnow to learn more. are you two getting along? oh, yeah, yeah. [ hiss ] [ gasps ] [ birds chirping] ♪ no matter what you are they're a perfect match. the new ipad and xfinity stream app. hey guys, i'm home! surprise! i got a puppy. add an ipad to select packages for just $5 a month for 24 months. upgrade online now. many financial questions. we think education can go a long >>> nbc bay area responds to many financial questions and we think education can go a long way for young people. >> consumer investigator chris chmura has ways to help the class of 2018 steer clear of money mish

. >>> i'm consumer investigator chris chmura. the way you prop up your mattress could determine whether the warranty is valid. nbc bay area responds, next. when the worst oil spill hit san francisco, first responders went to work. and mayor gavin newsom, he went to hawaii. man: newsome left the day after the spill for a four-day vacation in hawaii. the same gavin who said his job as lieutenant governor was so dull, he only showed up for work at the state capitol one day a week, tops. gavin's not gonna work as governor. my name is jamir dixon and i'm a locafor pg&e.rk fieldman most people in the community recognize the blue trucks as pg&e. my truck is something new... it's an 811 truck. when you call 811, i come out to your house and i mark out our gas lines and our electric lines to make sure that you don't hit them when you're digging. 811 is a free service. i'm passionate about it because every time i go on the street i think about my own kids. they're the reason that i want to protect our community and our environment, and if

i'm chris chmura, nbc bay area responds next. oakland driver wh what he expected after a >>> welcome back. nbc bay area responds to an oakland driver who didn't get what he expected after a crash. >> chris chmura explored this accident settlement dispute. >> good morning. anthony landrum was feeling banged up after a crash that wrecked his car. the other driver was at fault. and insured by e-surance. he signed a settlement and said he would get $8,000. 'sumd he would get that full payment up front but only got $5,000 for damage to his car. e surance offered up to $3,000 for injuries but wanted him to pay for medical treatment first and then send in receipts for reimbursement. he said he couldn't afford to front hundreds of dollars in cash. so he turned to us. we asked e surance if they could do more to help anthony. and it did. they worked out a payment plan to cover his expenses which by the way totaled $515. they told us we feel for mr. landrum's circumstances surrounding the accident and his resulting physical complications. w

. >>> i'm consumer investigator chris chmura. buy one and get one free sometimes means buy two get a rebate for one. what can do you if that rebate never comes in? nbc bay area responds next. san bruno man who says didn )t get the phone rebate he was >>> welcome back, everyone. nbc bay area responds to a san bruno man who didn't get the rebate he was promised. >> sew turned to chris chmura who said a lot of complaints like this happen. >> good morning. cell phone salesman tangle rebates for phones and sometimes the money gets tied up in paperwork and that is what jose said when he filed for a $750 re bait during a t mobile promotion that offered buy one and get one. and he was told to wait a couple of weeks and he did and called us after getting nowhere for nine months. we reached out to t-mobile and it responded immediately to jose. not only did he get his $750 rebate, jose said t-mobile paid off his new phone. when you sign up for a rebate, you got to keep copies of everything. the receipt, proof of your purchase, and the rebat

i'm consumer investigator chris chmura, nbc bay area responds, next. san jose woman who says he attempt to buy a house -- could >>> nbc bay area responds to a san jose woman who said that her attempt to buy a home could leave her homeless. >> this is a heartbreaking story. chris chmura learned her plight is part of a widespread problem targeting virtually all home buyers. >> cindy and her husband have had enough of the cost of living here in the bay area. they look to the midwest warehousing is much cheaper and they found a house and agreed to buy it. no mortgage, just a one time cash payment. and she wired the money and trusted the house would be hers very soon. but days later, cindy learned terrible news. her life savings was in the hands of thieves. >> that is all i had. that was my retirement fund and i pulled out all of my money. >> she is not alone. this is happening to home buyers across california and the country. it could happen to you. tonight at 11:00, how hackers are intercepting home sales and what you need to do to protect your investment

chris chmura says one fee is negotiable. >> it's one of the few things we're forced to buy when we're signing all those papers. we have no idea how it works and we don't bother to question the price. even if you're clueless about title insurance when you're buying a new home, know that it's negotiable. the california department of insurance says you can save money by comparing rates. depending on the price of the home, that can means hundreds, possibly thousands of dollars in your pocket. send us your consumer questions. the number is 888-996-tips or online at nbcbayarea.com/responds. l.a. county d.a.'s office reviewing a sexual assault case against sylvester stallon. the original complaint in 2016 filed in the '80s. stallon francisco >>> good morning to you on this thursday. 4:54 right now. taking a live look at st. francis. a little cloudy there this morning as we get started with our day. >> 4: concord, happening today bart leaders get an update on the progress. we've got artist r the development going on there. in all two dozen projects are either finished or still in the works fo

. >> i'm consumer investigator chris chmura. the way you prop up your mattress could determine whether the warranty is valid. nbc bay area responds next. thei our pete suratos is talking abo >>> and warriors are well on their way to another title. our pete suratos is talking about the game on twitter. he shared this picture, new year, same face, reaction to steph curry's three point prowess. you're watching "today in the bay." when the worst oil spill hit san francisco, first responders went to work. and mayor gavin newsom, he went to hawaii. man: newsome left the day after the spill for a four-day vacation in hawaii. the same gavin who said his job as lieutenant governor was so dull, he only showed up for work at the state capitol one day a week, tops. gavin's not gonna work as governor. warranty kept h >>>im 6:25 right now. nbc bay area responds to a fremont man who says a mattress warrantsty kemt him up at night. >> chris chmura looked into that dispute. >> good morning, we get dozens of complaints about mattresses, often rel

chris chmura explains. >> larry miller said he saw an offer he couldn't refuse. buy four appliances and get a 10% rebate. in his case, almost 400 bucks. he said he filled out the paperwork and sent it to samsung and waited for the rebate. and it never arrived. at first, larry said samsung told him it didn't receive the paperwork so he sent it again. then samsung denied the rebate appliances from an ineligible retailer. larry said there's nothing about that in the rebate's fine print solar ri turned to us for help. we contacted samsung and a few weeks later larry got the $380 rebate card. samsung told us it regrets the hassle and will review the experience in an effort to constantly improve its processes. rebates can be tricky. keep a running record of dates. also, keep copies. i mean this, of everything. especially the rebate form itself. you might need to reference the fine print just like larry did. call us any time. 888-996-trips or online at nbc bay area.com/responds. >>> well, it's been a long time in the making. and today, a new hotel opens in san francisco

i'm chris chmura. nbc bay area responds next.iss don )t w >>> the sun is rising now, so you may have missed the full moon overnight, mike tweeted out a photo for us. you can follow us at mike inouye. join our conversation every single morning. it is 6:22, you're watching "today in the bay." ♪ the kenya tea development agency is an organization that is owned by tea farmers. every week we sell this tea, we get paid in multiple accounts. we were looking for a bank to provide a safe and efficient technology platform to pay our farmers. citi was the only one that was able to ensure that this was done seamlessly. and today, at the touch of a button, all the farmers are able to get their money, pay school fees and improve their standard of living. with citi, we see a bright future for our farmers and their families. ♪ th >>> at 6:25 right now. is your phone helping a criminal? for many of you the answer might be yes. >> let's turn to chris chmura working on a story about bought. >> some local researchers have a warning, hackers have bee

i'm consumer investigator chris chmura, nbc bay area responds next. >> nbc bay area responds, solving your consumer problems and recovering more than $1.5 million. if you want help, call us or visit nbcbayarea.com/responds. make ross your destination for savings. if you're looking for an incredible selection of the brands you love, this season's newest trends for a fraction of what you'd pay at department stores, ♪ you gotta go to ross ♪ for the latest styles where you'll spend less. ♪ spring dress. ♪ ♪ you gotta go to ross. if you want to save big on dresses for every occasion, you gotta go to ross. milpitas woman who says she got a rental car run-around from >>> nbc bay area responds to a milpitas woman that got a rental car run around from a dealership. >> chris chmura tells us how he helped her get her money back. >> good morning. sherry tells us she bought a new son atto and a year and a half later it started shaking when she started the engine so took it to a dealer where she needed a new transmission already and luckily the factory warrant covered it. here is the dispute. the d

i'm consumer investigator chris chmura. nbc bay area responds next. >> and has this ever happened in your place? you probably are wondering what that is. go to mike's facebook to read the post. the fire department made a visit because his kid burned mac and cheese in the microwave. maybe you like the charred look. you're watching "today in the bay." nbc bay area responds to frustrated consumers by phone and e-mail every day. >>> welcome back, nbc bay area responds to a frustrated consumer by phone and e-mail every day. >> you can file a complaint in person, chris chmura has more for you and to explain to you how. >> good morning. we'll be meeting consumers face to face at the walnut creek first wednesday street fest tonight from 5:30 to 8:30. please feel free to come down, we'll listen and tell you more about what we do. like saving viewers more than $1.7 million since our debut a little more than two years ago. so far we have received more than 10,000 calls and e-mails asking for help. some of our recent wins here, our tea

i'm consumer investigator chris chmura, nbc bay area responds next. hi! are you two getting along? oh, yeah, yeah. [ hiss ] [ gasps ] [ birds chirping] ♪ no matter what you are they're a perfect match. the new ipad and xfinity stream app. hey guys, i'm home! surprise! i got a puppy. add an ipad to select packages for just $5 a month for 24 months. upgrade online now. san jose woman who says her attempt to buy a house -- could >>> 6:25 right now. an nbc bay area responds to a san jose woman who says that her attempt to buy a home could actually leave her homeless. >> this is shocking consumer investigator chris chmura learn her flight is part of a widespread problem targeting virtually all home buyers. >> cindy burnell and her husband have had enough of the cost of living here in the bay area. they look to the midwest where housing is much cheaper. they found a house and agreed to buy it. no mortgage here, just a one time cash payment. her real estate agent sent instructions to wire the money which she followed. she trusted the house would be hers. but days later cindy learned terri

i'm chris chmura. nbc bay area responds next. i ju. >> on facebook, i shared a funny video for you, no love lost between these two dogs. read the post on my page and tell me if you've ever acted like this. there's a reason for it. it is 6:22 right now and it's a funny one too. you're watching "today in the bay." milpitas woman who says sh a rental car run-around from >>> nbc bay area responds to a milpitas woman who got a rental car runaround from a dealership. >> consumer investigator chris chmura says he helped get her her money back. >> good morning. shari says she bought a new hyundai sonata and a year and a half later it started shaking badly when she started the engine. so she took it to a dealer in fremont where mechanics told her she needed a new transmission. luckily the factory warranty covered it. here's the dispute the dealer said it didn't have any loaner cars to spare so shari says a mechanic promised they would reimburse her if she rented a car herself. she spent $438 on a rental while waiting for those repairs and

i'm consumer investigator chris chmura. nbc bay area responds next. crystal geyser alpine spring water starts here, passes through here, and is bottled right here. at the mountain source. naturally. crystal geyser is the only major u.s spring water bottled at the mountain source. naturally. how far does crystal geyser alpine spring water travel from its source to the bottle? less than a mile and a half. crystal geyser. always bottled at the mountain source. naturally. oakland woman who ended up with a bad pair of eyeglasses. >>> 6:23, nbc bay area responds to an oakland woman who ended up with what she says was a bad pair of eyeglasses. >> and chris chmura says our team helped bring the prescription program into focus. >> pair of eyeglasses from glasses usa. after a few weeks she noticed experiencing headaches so she asked for a refund but the company told her she was past the 14-day no questions asked guarantee period. ladonna insisted there was a problem with the prescription. but still, no refund. she turned to us. we shared her case with glasses u

. >> consumer investigator chris chmura has a vital piece of information that might help prevent a problem. >> california law gives contractors who might redo your kitchen, for example, zero wiggle room to demand a lot of money up front. they can take 10% of the cost of the jobs or $1,000 whichever is less. so if they ask for more money and ask yourself, do you really want to do business with a company willing to break the law. >> send us your consumer complaints, the number is 888-996-tips. or visit nbcbayarea.com/responds. >>> it's a story which probably shocked you, the woman who kidnapped a newborn from a florida hospital two decades ago will learn her fate today. sentencing is scheduled for gloria williams who took a baby girl from a jacksonville hospital in will her as her own daughter for 18 years until a tip led authorities to south carolina where they lived. williams was arrested in 2017. >>> plus, preparations are under way for another big party in england. britain's queen elizabeth will celebrate her 92nd birthday tomorrow. some good news for a g people being held in immigration

i'm chris chmura.bc bay area responds next. >>> sun rising so early in the summer you might be asleep but the reporters aren't. here's kris sanchez's tweet showing her view of the moon from san jose. join our conversation on social media every morning. we are all logged on. you're watching "today in the bay." north bay man who ran into a rebate runaround on >>> 6:24 right now. and nbc bay area responds to a north bay man who ran into a rebate run around on the new appliances. >> the consumer team helped the shopper get the reward. consumer investigator chris chmura explains. >> larry miller saw a deal he couldn't refuse. buy four appliances get a 10% rebate. he said he filled out the paperwork and sent it along with everything he needed to samsung. he waited for his rebates. and it never arrived. at first, larry said samsung told him it didn't receive the paperwork so he sent it again. then samsung denied the rebate saying larry bought the appliances from an ineligible retailer. but larry says there's

i'm consumer investigative chris chmura. nbc bay area responds next. many >>> 6:24 right now. nbc bay area responds to many financial questions. we think education can really go a long way for young people. consumer investigator chris chmura has ways to help a class of 2018 steer clear of those money mishaps. >> congrats graduates but there's still more to learn. you'll be faced with tough decisions every day, especially when it comes to money. financial planner dale mccarty says now is the time for young adults to start good financial habits that will last a lifetime. mccarty recommends applying for a credit card, a great way to establish credit while also avoiding too much debt. you also want to learn about budgeting. without spending too much. and then the parents can say, okay, you've got this much money the last you maybe the first semester or first year and if you run out, you're kind of on your own. >> what about those graduation gifts and summer cash? what should you do with it? tonight at 6:00, good ways to set yourself up for financial success. and if you have a cons

i'm chris chmura, nbc bay area responds next. facebook - kris sd this beautiful sunset from her >>> and join us on twitter and facebook, kris sanchez poeflted this beautiful shot, this is sunset from her father's day camping getaway. like her page at kris sanchez nbc bay area. it is 6:21. you're watching "today in the bay." oakland driver who didn )t get what he expected after a >>> welcome back, everyone, it is 6:24 on your tuesday morning. nbc bay area responds to an oakland driver who didn't get what he expected after a crash. >> consumer investigator chris chmura explored this accident settlement dispute. >> anthony landrum was feeling banged up after a crash that wrecked his car. the other driver was at fault and insured by esurance, he signed a settlement, an agreement that said he would get $8,000. he assumed he would get it up front but only got 5,000 for damage to his car. esureance offered up to $3,000 for his injuries but here's the thing. it wanted anthony to pay for medical treatment first then send in receipts for r

. >> i'm consumer investigator chris chmura, the way you prop up your mattress could determine whether the warranty is valid. nbc bay area responds next. dalle >>> and happening now developing story out of dallas, at least five people were shot during a late night footballgame. some folks are reporting that a pregnant woman was shot and had to have an emergency c-section. plus, two astro knots and cosmonaut are back on earth. they left the international space station yesterday. japanese astronaut who returned is craving miso soup. two americans and one russians are still on the spacestation. i would go for a beburger i thi. a fremont man who says a mattress warranty kept >>> 4:55, nbc bay area responds to a fremont man who says that a mattress warranty kept him up late at night. >> that is not what a mattress is supposed to do. looked into dispute. >> good morning. we get dozens of complaints about mattresses, related to sagging or lumps. carlos gonzalez contacted us after his beauty rest warranty claim was denied. it began tearing at the seams less than a year when he bought it. we as

. >>> the frequent flyer balance isn't like your bank balance but consumer investigative chris chmura wants to help you protect the hard earned airlines. >> airlines are talking out of both sides of their mouth when they say the miles never expire. if you look at the finer point, your account can be zeroed if you don't have activity every 12 months or so. you can earn miles without flying. you don't have to keep your account current by sitting in a tiny seat and going across country. you can stay in a hotel or rent a car or get one of their credit cards. send us your consumer questions. 888-996-tips or nbcbayarea.com/responds. but fir lava is still flowing on hawaii )s big island. >>> andthis m happening now, la still flowing on hawaii's big island. an update on the number of homes destroyed. that number is up to 700. the island also has 200 acresf new land treat created by lava. >>> getting rest to cast ballots, virginia, maine, nevada, all have primaries. more about a fugitive from the air for >>> 4:56 right now, more detail this morning about a -- air force considered most wanted w

i'm chris chmura. nbc bay area responds next. but first happening now.. four people have been killed in attacks in turkey as the >>> but first, four people have been killed in attacks in turkey as the country prepares for presidential elections on sunday. the current president is seeking another term. the attacks are allegedly carried out on those opping aoe than 80,000 americans have raised $3.5 million on facebook to help reunite immigrant parents with their children. usa today reports it's the largest single fundraiser ever on social media site. more news for you right after the break. deal talk. to make sure my new $5.99 spicy chicken club combo is a great deal. i asked a sales expert. it's amazing, jack! you get a spicy crispy chicken breast, hickory-smoked bacon, and melted cheese on toasted sourdough, plus fries and a drink. all for just $5.99! you said it, stanley. ow. wait, what's happening? stanley, stanley! you're deflating! i'm so cold. we need a doctor! jack, tell my wife i love her. nooooooo!!!!!! try my new $5.99 spicy chicken club combo. a

. >> consumer investigator chris chmura says there's a good reasooad the app. >> might get you out of $25 ticket. since 2013, california law allowed drivers to show proof of insurance electronically. that means if a police officer pulls you over and asks for proof of insurance, you can pull out your phone. otherwise it's a $25 fine. send us your consumer questions, 8 8-996-tips or online nbcbayarea.com/responds. >> good to know. first happening now. 4:52. victims of the golden state killer could soon receive compensation. usually crime victims have three years after a crime to seek compensation but new language added to senate bill 858 would allow victims to receive compensation now that the suspect has been identified. plus a former dallas cowboys cheer leader suing the team. erika wilkins alleges unfair and unequal pay. wilkins would often work more than 40 hours per week and not receive overtime. more news after this break. a follow-up... emails obtained by the mercury a new look at >>> wcome back to you. e-mails pro a new l at the federal response before and after the bay area imm

consumer investigator chris chmura has new findings just made public in san francisco today. >>> who is on your phone right now? it's possible a criminal is in the background. >> what's going on exactly? >> well, jess and terry, your phone could be used right now, it could right now be be used to steal passwords, gift card numbers or even drive up concert ticket prices. we're going to show you how this hijack works and how to stop these bad bots.se's dirty work. >> and attacking businesses around the world today. >> researchers at this in san francisco found somethin an estimated 5.8% of phones and tablets. >> if you extrapolate that to potential billions of mobile devices out there, that's a pretty staggering number. >> perhaps 15 million infected devices in the u.s. alone. it's a clever strategy. instead of using their own computing power to run illicit programs that crack passwords, steal gift cards, scoop up concert tickets and even post spam on social media, hackers have dispatched bots to covertly use your data and battery power to help them commit crime. >> you'll make request

. >> consumer investigator chris chmura has been trying to get answers from their insurance company, state farm. tonight we have an important option that could help them and maybe even you. >> reporter: the root dispute here is simple really. homeowners bought insurance thinking if they lost100%. but that's not happening. and so an emotional fight is raging in the north bay. >> the fire is coming fast. >> it's very, very difficult. >> reporter: relentless flames spared nothing in raul de leon oh home. >> we're actually standing in what used to be my kitchen. >> reporter: everything's gone. but now to get fully reimbursed by his homeowner's policy, state farm is requiring a list of his home's contents. >> every fork, every knife, every spoon. >> reporter: raul could settle for an upfront payout reduced 25%, but he refuses to be low balled. >> it's obvious we lost 100% of everything. they should be paying us 100%. >> reporter: raul is not alone. early one saturday, we arranged to informally meet a few fire victims inside a church. 130 people showed up. >> please raise your hand if you

consumer investigator chris chmura is here with an important warning for us. >> this is heartbreaking stuff. internet imposters are preying on people who simply want to buy a home. they are hacking into their communications with realtors and mortgage brokers. they then get them to transfer money to the wrong account, where it vanishes. >> it's like no one cares. >> reporter: cindy bernal's dream of owning a home took an abrupt u-turn last month when a scammer stole her money. >> i was in shock, i think. i didn't know what to do. i just did what i was instructed to do and thought it would be all okay. >> reporter: let's back up. a few weeks earlier, cindy began browsing online real estate listings because her rent here was about to double. she looked in ohio. it's less expensive and near her daughter. this three-bedroom, 980 square foot house south of cleveland caught her eye. >> so i put in an offer the same day with the agent, and that was it. >> reporter: cindy offered $25,400, and the seller accepted. cindy decided to pay cash, one payment, her life savings. on may 10th, she got an

consumer investigator chris chmura is here to explain how we helped when a voucher )s value vanished. >>> good morning. he had a virgin america visa card. one left overperk was a voucher for $150 off a companion ticket. michael's discount code was supposed to be valid until the end of may. when he tried to use it back in february he says he was denied. he assumed it had been cancelled. he turned to under the circumstances for help to get his $150 perk back. alaska airlines investigated and told us michael might vk tryiha trying to use that voucher. there wasn't much time left to use the code. they refunded the $150 membership fee. michael tells us he is happy with that outcome. millions of people have outcomes that earn credit card miles. you need to read the details. many cards do have blackout dates. don't forfeit any perks. read those rules. call us any time 888-996-tips. >>> it is 6:26 right now. teens are online more than ever. turns out they are nmuch time o facebook. 51% of teens use facebook. it is down 20% from a survey in 2015. instagram and snap chat are the next choices. >

i'm gtzer chris chmura. we investigate next. marshall tuck for state superintendent. marshall tuck. companies accountable. but, some businesses are firing back and silencing the consumers help. >>> here's a new one. some businesses are firing back and silencing the people that we try to help. our consumer investigator chris kamara says what's happening to them might happen to you as well. chris. >> reporter: we can thank daniels for recently adding the phrase nondisclosure agreement to americans' everyday voe contact larry. we've seen more and more of you agree to a confidentiality agreement in order to get a refund. >> i can't stomach it. >> it's about issues with products and services, the frustrated people who boutz them, and how we tried toe help. this story is about consumer disputes too. faulty solar panels, a shady car deal, and bad hearing aides. but you won't be many of those people because they had to sign confidentiality agreements to get their refund. no radio interviews. social media. >> it's horrible. they're saying we've been hurting people and cheating people, but we

i'm consumer reporter chris chmura. nbc bay area responds next. >>> well, nbc bay area responds to an oakland driver who didn't get what he expected after a crash. >> our consumer investigator explored this dispute about the accident settlement. a lot of people go through this. what have you got tonight? >> every single day. talking about anthony landrum, feeling a little banged up after haa wrecked hisand insured by e. anthony signed a settlement agreement for $8,000 and assumed he would get the full payment up front and only got 5,000 up front for damage to the car. esurance offered up to $3,000 for his injuries, but it wanted anthony to pay for the medical treatments he needed up front, and then send receipts for reimbursement. anthony says he couldn't afford to front hundreds, possibly thousands of dollars in cash so he turned to us. asked esurance if he can do to more to help anthony. worked out a payment plan to cover his expenses which by the way totalled $5 is a. esurance told us we feel for mr. landrum's circum

consumer investigator chris chmura says one fee is negotiable. >> it's one of the few things we are forced to buy when we're signing all those papers. we have no idea how it works and we don't bother to question the price, but even if you're clueless about title insurance when you're buying a new home, know that it's negotiable. the california department of insurance says you can save money by comparing rates. depending on the price of the home, that can mean hundreds, possibly thousands of dollars in your pocket. send us our consumer questions. the number is 1-888-996-tips. or online at nbcbayarea.com/responds. >> thank you, chris. >>> good america has a high-flying new roller coast? we sent one of our own, the bravest of us, to check it out. good si. that's "today in the bay's" bob redell. a thrill ride. starts with a 90-degree drop from 100 feet high before a series of loop. the car rides on a single rail letting the passengers sit single-file without anything or anyone beside you. >> because you have that low center of gravity and low against the rail, it really allows us to have the r