i'm consumer investigator chris chmura. you know, for three years now, our team has been hard at work solving your consumer problems and helping you get your money back. we've helped recover nearly $2.5 million since 2016 for families just like yours. tonight, we're going to look at some of the cases we've investigated and the answers we've found that might help you save time and money. we begin this evening with some bay area families who've faced enormous bills for air ambulances. these flights can and do save lives, but we found the cost of using an air ambulance is soaring, and insurance almost never covers these emergency flights, leaving you stuck with a huge bill. april horias: $51,000. david: $140,000. chris: two families, between them nearly $200,000 in medical debt. april horias's son connor had a severe allergic reaction in fairfield. the doctor ordered a helicopter to fly him to children's hospital in oakland right away. april: i was terrified, i didn't know what was going to happen. chris: david rodriguez's twi

i'm consumer investigator chris chmura. nbc bay area responds next. >>> but first happening now, with almost all votes in, israeli prime minister benjamin netanyahu appears to be heading towards re-election, ahead of his excecompetitor gan. it makes him israel's longest-serving leader ever. >>> new zealand lawmakers vote to change gun laws less than a month after the gunman killed 350 people. a suspected white supremacist is facing 50 murder charges after the attacks to two mosques. it's 4:52. nbc bay area respondsa >>> 4:54. a fast track. >> consumer investigator chris chmura said our team found a solution and reminder for anyone with a transponder. >> bob account. he had $26.50 in credit left on his fasttrak at the time he died. bob closed the account and sent in the toll tag. but fasttrak refunded $6.50 of the $26.50. what happened? we asked. the heart of the hangup appears to be the security deposit on the toll tag. when you cancel a fastrak account, you have to return the toll tag to get your security deposit back. and

i'm consumer investigator chris chmura. nbc bay area responds, next. >> happening now, the island nation of sri lanka on edge after easter day bombings. a suspicious motor bike parked near a popular cinema in the capital of colombo. the death toll now is up to 359 people. police have arrested more suspects. creek groundhog day at the auto shop! >>> good morning to you. walnut creek right there as we start our wednesday morning. 4:54 right now. so groundhog day at the auto shop. nbc bay area responds to a san jose driver who felt her car repair was going in circles. >> at her own expense, too. consumer investigator chris chmura is here with how we helped. >>> good morning. martha paid an independent mechanic to fix a persistent noise from the front-end of her nissan maxima for $400. and he did. martha said she had just paid premier nissan more than 1,600 bucks to do the very same job. she says they worked on the car twice. yet those noises continued. after the independent shop fixed the maxima, she requested and expected a r

i'm consumer investigator chris chmura. nbc bay area responds next. >>> first happening now, people in nepal celebrating the new year with traditional rituals including smearing each other with powder and carrying loved ones through a crowd of revelers. it marks the beginning of the local new year and the spring season. they thank the gods for the spring weather and pray for good harvest during the upcoming monsoon season. more news after this break. it's 4:53. >>> and good morning to you on this monday. taking a live look at palo alto. we have flashing lights. mike will have a look at what this could mean for your morning commute. hopefully it's an easy trek for you. >>> it is tax day. millions of families have begun to wait for a refund or audit. >> should you worry? we invited chris chmura to share his team's expertise in dealing with the irs. >>> good morning. we receive a steady stream of irs cases like william in oakland, alex in san jose and mike and kathleen. audits are on people's minds and their fears. we tracked

i'm consumer investigator chris chmura.se of the duct taped dishwasher. >>> quite the way to fix it. happening now, new york state joining california on single-use plastic bags. stay lawmakers passed the ban hours ago. it will start next month. individual counties will have the option of charging 5 cents for the bags. nbc bay area responds to a los gatos family )s conundrum in th >>> welcome back. 4:55 for you right now. an nbc bay area responds los gatos family's kitchen issue. >> yeah. chris chmura and his team worked to sort out their home warranty problem. >> good morning. check out the door on maria and robin campbell's dishwasher. that is duct tape holding it together. and this, they say, is how a professional repair technician left their dishwasher after supposedly fixing the heater inside. the campbells told us they complained to first american. that's their home warranty company, the ones who sent that technician. but that company just closed their case. the campbells felt stuck, so they turned to us. we called fir

good morning, i'm chris chmura in for kira klapper. vianey arana is here with a first look at your microclimate weather forecast. >> clear skies. that shot of downtown san jose, not a cloud in sight but we do have a little bit of a marine layer in san francisco through the golden gate bridge and you'll spot it today. and just over the mountains, this beautiful shot of woodside using the weather underground 5f the door. but mild. san jose 49 and 50 in san francisco but your daytime highs, they're going to be nice. we have high pressure that is really starting to build. that is going to keep us dry and also going to warm us up. we'll see upper 70s on the map for today as we head out of the door, 77 degrees expected in santa rosa. 76 in san jose. up to the peninsula, upper 60s. and fur hanging out in the city, also upper 60s and only getting warmer as we head in toward the afternoon. so overall expect an above seasonable day as high pressure rolls in but i'm tracking a change in the form of showers so i'ive y the timing when that will mov

i'm consumer investigator chris chmura. know, for three years now, our team has been hard at work solving your consumer problems and helping you get your money back. we've helped recover nearly $2.5 million since 2016 for families just like yours. tonight, we're going to look at some of the cases we've investigated and the answers we've found that might help you save time and money. we begin this evening with some bay area families who've faced enormous bills for air ambulances. these flights can and do save lives,

i'm consumer investigator chris chmura.air that includes duct tape? i'm consumer investigator chris chmura. nbc bay area responds toa los gatos family )s conundrum in the kitchen. >>> nbc bay area respond to a los gatos's family's conundrum in the kitchen. >> let's bring in chris chmura. what does conundrum mean again? >> problem. we specialize in -- let me take you to maria and robin campbell's dishwasher. that is the front of it and it is duct tape holding it together. this is how they say a professional repair technician left their dishwasher after supposedly fixing the heater inside. the campbells tell us they complained to first american home warranty, the company that sent the technici, closed their case. that was about it. the campbells felt stuck so they turned to us. we called first american and a few days later it sent the campbells a brand-new dishwasher. we asked first american what happened, but didn't hear back. you know, we regularly receive home warranty complaints, more than 70 since 2016 about various issu

good morning, i'm chris chmura in for kira klapper.

i'm consumer investigator chris chmura, nbc bay area responds, next.e's got to listen to mom. when it comes to reducing the sugar in your family's diet, coke, dr pepper and pepsi hear you. we're working together to do just that. bringing you more great tasting beverages with less sugar or no sugar at all. smaller portion sizes, clear calorie labels and reminders to think balance. because we know mom wants what's best. more beverage choices, smaller portions, less sugar. balanceus.org with a cancelled >>> nbc bay area responds to a palo alto couple's long haul on a canceled flight. >> investigator chris chmura got the gears turning toward a refund. did we get that refund? >> we did. we have the end of the story first. they were going to london and then india. the morning of their flight, british airways canceled the first flight. kerry took action immediately. >> i tried to call customer service. after an hour and a half they booked me how far los angeles. >> that meant l.a. to london instead of sfo to london. so they'll get there eventually. but they'l

i'm consumer investigator chris chmura. nbc bay area responds next. crim bart stations this year, bart is unleashing a new crime fighting >>> crime is up by double digits at bart stations this year alone. bart is unleashing a new crime-fighting tool. the board of directors giving the thumbs up to the blepolice force to use automated license plate readers in hopes of catching criminals who break into cars or steal them. however, privacy advocates say i.c.e. agents might access this data. north berkeley bart station, melissa has more. >> reporter: raj, this is part of that never-ending debate between privacy and protection. and we could see those license plate readers at this bart station parking lot because bart has listed this as one of the priority places to install the license plate readers. because bart says criminals have stolen 15 cars from this lot and broken into 14 other cars. the question is, will the license plate readers be enough to bring property crime down? >> big brother. some people don't like it. coming to bart parking lots. >> we hav

i'm consumer investigator chris chmura. i'll explain next. you wanted to save on prescriptions... so, you went online and got so confused that your brain went offline. next time, ask your helpful cvs pharmacist. we created a proprietary search tool that analyzes ways to help lower your prescription costs. just drop in... before you conk out. see what you might save at cvs pharmacy. -jacknifed big rig causing backup. -mike inoyue will have more at 6:30. most of us filed our federal tax returns by yesterday )s deadlin. now, millions of families are waiting to hear from the i-r-s. scammers know it -- and they )re pouncing. >>> millions of families are waiting to hear from the irs. >>> scammers know it. and they're pouncing. chris chmura is here with a warning that scammers are refusing up their robocall machine. >> irs is filing a lawsuit against you. >> that is a scammer. the irs will never call you to collect a tax debt or threaten to sue you over the phone. but crooks know at least a few people will fall for this scheme. so those bad guys will be calling us a lot this week. all ar

i'm consumer investigator chris chmura.a responds, next. >>> first, a touching post on social media. kari mentioned this just a moment ago. take a look. she posted photos of her kids writing, i'm sending love and support to every parent who has a hard fight of communication with your child. we go through hours of therapy to hear one word. each marks a major milestone. i went through this with my son and now my daughter. that's quoting kari hall. she's sharing her story. and an organization aimed at helping families dealing with autism. follow kari on twitter. she posted a link with more information. we'll be back with more news ahead. you're watching "today in the bay" were. ♪ i've slain your dreaded dragon. for saving the kingdom what doth thou desire? my lord? hey good knight. where are you going? ♪ ♪ climbing up on solsbury hill ♪ grab your things, salutations. coffee that is a cup above is always worth the quest. nespresso. tis all i desire. did thou bring enough for the whole kingdom? george: nespresso, what else? menl

chris chmura hemmed to get festivities off to a great start. see him on the left wearing the hat. he took part in one of the events, the cow chip toss. gross. we will spare you the details. you likely already know what it is. the goal of the weekend festivities is to bring attention to the businesses and organizations that help petaluma thrive. >> if i picture anyone doing that with a smile, it would definitely be chris chmura. >> oh, yeah. it's his second year in a row. he did a great job. thank you for joining us for part of your morning. we leave you with a look at the sap center. puck drops at 4:30 on nbc sports network. sharks lead the series 1-0. hopefully they continue the trend. more local news at 4:30, 6:00, and 11:00 and all day on nbcbayarea.com. ♪ [ crying ] ♪ you protect them at home. we help protect them online. this is beyond wifi. this is xfi. simple. easy. awesome. xfinity. the future of awesome. . >>> this sunday the president versus congress. president trump says he's done cooperating with russia investigations. >> i have bee

i'm consumer investigator chris chmura. nbc bay area responds next. [phone ringing] remember the way we used to do things? hey man... like connect with friends? dig it! or get in shape? or sell a house and pay a real estate agent a big commission. [crash] at redfin, we charge you a 1% listing fee. and because redfin.com is america's #1 brokerage site our agents get more eyes on your home so you sell for thousands more than the one next door. don't get stuck in the past. sell with a redfin agent. than the one next door. i can customize each line for each family member? yup. and since it comes with your internet, you can switch wireless carriers, and save hundreds of dollars a year. are you pullin' my leg? nope. you sure you're not pullin' my leg? i think it's your dog. oh it's him. good call. get the data options you need and still save hundreds of dollars... do you guys sell other dogs? now that's simple, easy, awesome. customize each line by paying for data by the gig or get unlimited. and now get $100 back when you buy a new lg. click, call, or visi

i'm chris chmura. nbc bay area responds, next. >>> and happening now in buffalo, new york, firefighters busy working to put out five separate fires. crews responded to several over three hours. the last being reported just before 3:30 in the morning. all five calls were for garage fires. new video shows some pretty massivive flames there. no word if the fires are connected. nbc bay area responds to a menlo park woman who hit a paperwork roadblock at the >>> 4:55 right now. nbc pwaeup area responds to a menlo bay woman to hit a roadblock at the dmv. >>> good morning. she has been unable to renew her driver's license and get a straight answer as to why. she says she was issued several temporary licenses but not a permanent one. and even with an entire day spent at the dmv office, still no explanation. we took her case to dmv headquarters in sacramento. a spokesperson determined there's been a snag cross-references the information with the federal database. that's now worked out and she was just sent a pe

i'm chris chmura sitting in for kira klapper. vianey arana is here with your microclimate forecast. is it good? >> it is. it is a little cloudy in some parts. the clouds will burn off better than they did yesterday. our temperatures still cool, in the 40s, as a matter of fact, in those places. oakland is running a little bit earlier. this may be a false read. overall into the arch, look at the icons. any cloud cover that is out will burn off mid morning. it will make way for mostly clear skies. temperatures will climb into the 70s now. this is just the beginning of a warming trend. it will set us up for a little preview of summer-like temperatures in the bay area. today topping out in the 70s. expect clear skies into the evening as well. as you head into your workweek, temperatures going to get worker. a complete look at the warmest day of the week because we are talking possible low 90s. go outside and enjoy the nice weather. >> this if you wanted summer in your easter basket, you got it. >> it's on its way. >>> we are tracking breaking news in sri lanka. a series of explosions hav

. >> consumer investigators chris chmura. >> dawn carlson sold clothes for a company that uses lots of independent contractors like dawn. she recently decided to close her small business. so she returned the unsold clothing and expected a roughly $2,000 refund. well, it never came. three months and zero dollars later, dawn says lularoe told her it would take another nine months to get her money back. so dawn turned to us. we asked lularoe what happened. it didn't say. but it did send a check for 1,759.she took it and put lularoe behind her. . >>> here's something you don't see every easter. snorkelers tried to find them on the sandy bottom. the water is just so clear. anyone who found two golden eggs won special baskets during goodies. we just did it in the backyard. >> we had an 18 and over one. >> what did they put in those eggs? >> money. a nice amount of money, too. >> i'd be elbowing people out. >> right. 4:57. coming up on "today in the bay", what's next for the mueller report. and as top lawmakers in congress get to see the nearly full report today. >>> and today's big story is

i'm consumer investigator chris chmura. nbc bay area responds next. >>> but first here's a look at what we're sharing on social media. no need to travel to see the cherry blossoms in bloom. you can actually see them at the saratoga coney guardens. and check out more video on our instagram page. @nbcbayarea. >>> 6:24 for you right now. welcome back. looking at the bay bridge toll plaza right now. you can see the fastrak lanes moving right along there this morning. all right. so nbc bay area responds to a san pablo man who had trouble with fastrak. and investigator chris chmura found a solution and reminder for anyone with a transponder. >> reporter: good morning. bob nicely was settling his late son's affair, including knowledge qaaing his fastrak account. we had $26.50 in credit left at the time he died. so bob closed the account and sent in the toll tag. but fastrak only refunded 6. $50 of the $26.50. so what happened? we asked fastrak. now, the heart of the hangup here appears to be the security deposit on the toll tag. h

i'm consumer investigator chris chmura. ♪ grocery outlet bargain market ♪ - i love this brand. - [♪]am i floating? - not exactly. that's "bargain bliss" setting in. you're basking in the glow of premium wines at deep discount prices. - i feel so tall right now. - i know, right? oh! could you just-- while you're up there? ♪ grocery outlet bargain market ♪ demonstrators at the border protesting the president )s vist today, as he checks on his >>> right now at 6:30, demonstrators at the border protesting the visit today as the president checks out the border wall. in beverly hills for a private fund raising party and then expected to have a golf at long beach. >> imperial county. jay gray shows us, a new message for those who try to immigrate. >> reporter: president trump on the ground in southern california. joined by protesters. hoping to eclipse the harsh flare of threats the president could levy strong tariffs. >> it would be a disaster economically. >> we are all human, we all deserve dignity and respect. >> reporter: the president's trip includes a round table briefing with local

i'm consumer investigator chris chmura. a new milestone for nbc bay area responds next. it's on! to the ross spring shoe event to score the latest styles for the whole family... ...and something for you. oh yeah. that's yes for less. you heard me - 20 to 60 percent off department store prices! at the ross spring shoe event. on now! and you find that perfect spring dress at that "oh, yeah" price? yes! that's yes for less. score the latest spring dresses at 20% to 60% off department store prices, every day. at ross. yes for less. pockets. >>> welcome back. 5:55 right now. nbc bay area responds and puts money back into people's pockets. >> consumer investigator chris chmura keeps track of every penny. >> good morning. our running total just hit $2.5 million. that's how much money. let's talk about some of our recent wins. first michelle in san jose wanted 60 bucks after an overnight delivery to lake tahoe never made it. we helped to get a refund and then some. $100 in all. shelah in san francisco told us her phone company disconnected her without notice. we worked with the phone com

i'm consumer investigator chris chmura. a warning, next. >>> changing coming for deployments and home comings due to operational security reasons, the defense department will no longer announce when naval forces deploy or return from a tour of duty. it's all part of a new defense strategy which is calling for the military to be less predictable. while many military families say they don't like the new defense department policy, others say they understand the change. more news right after this break. 4:52. we have another robocall sy for you. this one hits close to home here at nbc bay area. >>> 4:54. robocalls for you. this one hits close to home. >>> a warning that an i.d. thief is spoofing our phone number. >> a san francisco man alerted us that he got a phone call from nbc bay area. peter smith snapped a photo of the caller i.d. right here. it said kntv and ksds. but the phone call was not from us. he said the other person claimed to be from medicare and asked for his social security number to get him a new medicare numb

. >> consumer investigator chris chmura keeps track of every penny. >> good morning. our running total just hit $2.5 million. that's how much money we have recovered for our viewers since we started about three years ago. let's talk about some of our recent first michelle in san jose. she wanted 60 back after yon overnight delivery to tahoe never made it. sheila in san francisco told us her phone company disconnected her without notice. we worked with the phone company to restore her service, along with a $436 credit. it's not always about the money. katie in berkeley needed help straight epping out paperwork with her hospital. it was a mess. well, we got a hold of the right folks. katie got what she needed. we would love to help you too. call us at 1-888-996-tips or go online to nbcbayarea.com/responds. >> thanks, chris. kari has a look at the smilebri. >> not only is it friday, but it's going to be around 70 degrees and sunny. does it get any better than that? a live look outside at palo alto. temperatures start out cool, but the warmup is on the way. a look at all

we invited chris chmura to share of his expertise in dealing with the irs. >>> good evening.ive a steady stream of irs cases like william in oakland, alex in san jose and mike and kathleen, also in san jose. audits are often on people's minds and in their fears. but we tracked down some irss typically do not live up to the scary hype. first, your chances of being audit ready simply tiny, just 1 half of 1% of tax returns are audited or examines as the irs says. most audits, 70% of them are done by mail. so no surprise knock at the door, summons to appear at the irs office. you settle it with letters. and here is the most encouraging part. it is possible that examination will result in a bigger refund. in 2017, for example, 34,000 audits ended with the irs writing a second check to the taxpayer. not the other way around. so if you get a letter after you file, don't sweat it. if you run into trouble with the irs, tell us at nbcbayarea.com/responds, or call us, 888-996-tips. >> thanks, chris. >>> remote-controlled cars are hitting state capitol city streets. the week-long program

chris chmura keeps track of every penny.e )s here with the latest benchmark our team has puts money back in people's pocks. chris chmura keeps track of every penny. and here is more on the team and what they have done. >> the total is $2.5 million. that is how much money we have recovered for our viewers since we started about three years ago. let's talk about some of our recent wins. first, michelle in san jose. she wanted $60 back after an overnight delivery to lake tahoe never made it and we helped her get a refund and then some $100 in all. >> and sheila in san francisco told us her phone company disconnected her without notice and we worked to restore her service along with a $436 credit. it is not always about the money. katie in berkeley needed help straightening out paperwork with her hospital. it was a mess. well, we got a hold of the right folks, and katie tells us she got what she needed. we'd love to help you too. call with consumer complaints 888-996-tips. or go online to nbc bay area.com/responds. have a great

i'm consumer investigator chris chmura. nbc bay area responds, next. living joyfully. the united explorer card hooks me up. getting more for getting away. traveling lighter. getting settled. rewarded. learn more at theexplorercard.com. >>> 6:24. new this morning, governor newsom says he wants to protect your water from climate change. he just signed an executive order asking his administration to come up with a climate resilient water system. several agencies now plan to look at ways to ensure safe water supplies, flood protection and healthy waterways. healthy water comes as california was able to shake free of a seven-year-long drought this year. >> consumer investigator chris chmura found problems for other airline passengers. >>> good morning. we have a virtual secret in time for summer. pam ott encountered a very long flight delay. it cost the otts hundreds of dollars. pam filed for reimbursement. >> i waited a couple weeks. they responded by saying, no, sorry, we don't owe you anything. >> pam did not think that was right, so she called us. we agreed. because of

. >> chris chmura has the number of our combined respond and responde team. >> good morning. in under three years our teams at nbc bay area responds and telemundo responde have helped viewers like you get back or save more than $2.75 million. and we are not slowing down. let's talk about some of our most recent wins. in fremont, a problem involving a gift card. we're talking 250 bucks. that went missing. customer service wasn't taking action. we helped sort it out and she got her $250 back. and the aguilars ran into turbulence with a mexican airline. both teams jumped in and helped them to get $1,200 back. 888-9 96-tips. or 844-408-4848 in spanish. >> all new this morning, speaker of the house continues to speak out about the mueller report in an all new interview. what nancy pelosi is saying about robert mueller testifying before congress, coming up in a live report from capitol hill. >> we have been enjoying warm temperatures, but a cooldown is already under way. 60s and low 70s throughout the bay area. i'll break down your daytime highs and what you can expect this weekend

chris chmura has a warning with the bad guys refusing up their robo machine. >> the irs is filing a lawsuit against. >> you the irs will never call a you or thrten to sue over the phone. but a few people will fall for this scheme. so the bad guys will be calling us a lot this week. all area codes dot com found a spike the week after tax day. even more annoying, they are specifically targeting the bay area. all area codes dot com. the rest of the bay area is up there with. san mateo 24, santa clara, 3e6 and alameda 38. "today" will be analyzing the results and share them with you tonight on the 6:00 newscast. call us any time 1-888-996-tips or visit nbcbayarea.com/responds. i'll see you again tonight at 6:00. >> thanks, chris. >> "today in the bay", kari tracking the forecast. a little rain for us. >> starting out soggy across the bay area. if you're headed out to the fruitvale bart station, kind of wet. we will see skies clearing. temperatures mild today. we'll talk about a warmup in the forecast next. >>> we're also looking at right there, the flashing lights on the san mateo bridge. tryin

i'm consumer investigator chris chmura. a warning next. >> here's what we're sharing on social media. kris sanchez sharing this. not just an extraordinary reporter, she is quite the seam stress as well. these are dresses she made for her daughter's school play, little mermaid. the whole cast it looks like. you can follow her on instagram. >> ♪ under the sea this week, rolling stones frontman mick jagger is set to undergo surgery. it is rolling stones front man mick jagger is set to undergo surgery. >> doctorsfr areay. you may recall the band recently announced they are postponing upcoming tour dates across the country. the no filter tour was expected to start later this month in miami. they were supposed to take stage at levi's stadium in may. hold onto your tickets. they say they will be valid for the rescheduled dates. . >>> 6:23. very important heads-up before you feed your cat this morning. purina is recalling a type of cat food. it is mousse chicken with gravy. it may continue yellow and blue pieces of could cause your

consumer investigator chris chmura jumps in with help. what did we do. >> we helped out to the tune of more than a grand here. >> let's talk about martha. she paid an independent mechanic $400 to fix a persistent noise from the front end of her 2007 nissan maxima and he did. but here is the thing. she had just paid premier nissan in san jose more than $1,600 to do the very same job. she said premier tech worked on the car twice and yet the noise continued. after the independent shop fixed the maxima for $400, she requested a refnd -- a refund from premier nissan and that didn't happen and within a week they refunded the full $1,686 and did not respond to our request for comment. most of us don't understand the mechanics of auto repair, i get it. but even though we're kind of clueless, we've got to get a written report for each and every visit. insist your mechanic document all of the work they do and itemize each part they use. that way if you have to dispute anything, what they did, or what they didn't do, you will have the paperwork to

also, go and say hello to chris chmura.re now, but he is heading out to the cherry blossom festival. high pressure helping us stay dry for sunday. monday it moves out quickly. just a little bit of a rainy start to the start of our workweek. aside from that, though, big warmup thursday and friday. >> anybody hit 80 yesterday? >> well, no. actually, i saw upper 70s. let me revisit that question, and i will post it on twitter. >>> let's talk more about the cherry blossom festival finally this morning. one of the most popular going on in san francisco. 52nd annual cherry blossom festival. one of the most prominent celebrations of japanese traeurb traditions here in our backyard. the art of drumming, bonsai, martial arts, doll making and our tent, the nbc bay area and telemundo 48 are on hand. i'll be there between noon and 5:00. the festival until the 21st of april. >> chris's spanish is pretty good. if you have a question in spanish, test out his skills. >> thank you very much. we'll see you. have a great day, everybody. a bus

i'm consumer investigator chris chmura. nbc bay area responds next. >>> and mike is actually posting this latest injury from his wife. what she is enduring right now. he said before this was taken my wife told me she was going on a quick bike ride with our daughter. after this picture was taken our daughter reminded me she a little wanted to try using crutches. of course his wife had a little accident. you can find out more on mike's facebook page. 5:21 right now. you're watching "today in the bay". >>> welcome back, everyone. it is 6:23. a man accused of a horrific attack on a young boy at the mall of america is expected to be charged today. the unidentified 5-year-old boy was thrown from the balcony on the third floor friday. a go fund me drive has raised several hundred thousand dollars. the mall, said to have previously had troubles with the 24-year-old suspect, had already banned him from the premises. >> well, it appears a college rite of passage turned tragic at fordham university where a student fell 30 feet to her

i'm consumer investigator chris chmura. nbc bay area responds, next.re working together to do just that. bringing you more great tasting beverages with less sugar or no sugar at all. smaller portion sizes, clear calorie labels and reminders to think balance. because we know mom wants what's best. more beverage choices, smaller portions, less sugar. balanceus.org tto harrison, the wine tcollection.. grace, you get the beach house, just don't leave the lights on, okay? to mateo, my favorite chair. to chris, the family recipes. to craig, this rock. to jamie, well, let's just say, enjoy the ride. the redwoods to the redheads. the rainbows to the proud. the almonds to walter. the beaches to the bums. and the fog to, who else, karl. i leave these things to my heirs, all 39 million of you, on one condition. that you do everything in your power to preserve and protect them. with love, california. >>> nbc bay area responds to a san francisco woman unhappy with her new wood flooring. >> she asked our consumer investigator chris chmura and his team to get to the

i'm consumer investigator chris chmura. nbc bay area responds, next. >>> and happening now, new video shows north korean leader kim jong-un returning from his trip to russia. the footage aired by state television shows crowds cheering as kim's train arrived at the station. he took part in his first summit with russian president vladimir putin. and is looking for more support after deals fell through with the u.s. lots more news ahead. w wood flo. >>> welcome back, everyone. 4:54 right now. a woman is not happy with her new wood flooring. >> good morning. julia brown paid about 1,500 bucks for hard wood flooring from lumber liquidators. a few months later she said it looked like this right here. she said some of the panels were chipping and discolored around the edges. julia made a warranty claim. lumber liquidators told her the problem was moisture intrusion and wasn't covered by the warranty. it offered her $180 out of her roughly 1,500 bucks to replace the worst boards, and that was in store credit. julia wasn't satisfied

. >> consumer investigator chris chmura found problems for other airline passengers. >>> good morningave a virtual secret in time for summer. pam ott encountered a very long flight delay. it cost the otts hundreds of dollars. pam filed for reimbursement. >> i waited a couple weeks. they responded by saying, no, sorry, we don't owe you anything. >> pam did not think that was right, so she called us. we agreed. because of something we know that most airline passengers do not know. some air carriers must pay passengers for certain flight cancellations that occur every day. tonight at 11:00. how we got pam close to $2,000 and what you need to know to make sure you get paid. if you encounter travel trouble and can't land compensation yourself, let us know 1-888-996-tips or nbcbayarea.com/responds. please join us again tonight at 11:00. >>> thanks so much, chris. it is 4:50. a rash of vandalism in burlingame leads to an arrest. police took a teenager into custody yesterday. investigators believe the teenager is connected to at least five acts of vandalism including spraying graffiti on a st

i'm chris chmura. vianey has your microclimate forecast. >> yesterday was cloudy.on't worry. we are tracking much better conditions out there. we will see a little bit of cloud cover this morning. but that will clear out. we will warm up. high pressure is going to start dominating. we are finally going to see 70s again. yesterday we topped out in the upper 60s. easter sunday, low to mid-70s through the south bay. 70 for oakland. a couple of upper 70s through pleasanton. along the peninsulpeninsula, it breezy. redwood city 72. san francisco, upper 60s. heading out to the north bay, expect breezy conditions as well. santa rosa, 78 degrees. today is going to be the start of a warming trend that will set us up for warmer temperatures into the workweek. upper 80s towards the next seven days. your easter sunday is going to be beautiful. go and enjoy it. no rain to worry about today. >> perfect weather for the easter rug hunt. thank you very much. happening now, if you are headed to the east bay today perhaps for easter celebration, prepare for a detour. a complete shutdo

consumer investigator chris chmura got the scoop from a former irs agent. chris, we all need the help we can get. what do you got? >> for 30 years april tracked people down. she got them to pay their federal taxes or she seized their assets to cover the debt. now over the next three minutes or so, she is peeling back the curtain. she e is going to share stories that might intimidate you at first, but maybe ease your irs anxiety in the end. do you mind if we call you april? >> april would be good. >> reporter: the name april is fake, but her irs credentials are real. >> i have a lot of respect for what i did. >> reporter: she wasn't just any irs agent. she was a collections agent. >> i've seized cars, boats, gone to a business, had to take inventory and close the business down. >> reporter: april knows people fear the irs. she wants to counter its reputation of being heartless. the moment an agent knocks on your front door, you're antsy. april admits they are too. >> you get nervous, and you're a little afraid. you don't know how the person is going to react.

i'm investigative reporter chris can chmura. the duct taped dishwasher when nbc bay area returns. >>> my alma mater, beautiful spring day on campus. this is the library right there. a beautiful time on campus. you can follow me on twitter. you are watching "today in the bay". developing in southern california - police are looking for the per >>> 6:23. developing in southern california, police are looking for the person who attacked a dodgers fan, leaving him near death. hearsay photo taken at the hospital. this is by his wife. this is 45-year-old raphael reina. a father of four. he has a fractured skull, needs help breathing. that attack happened outside dodgers stadium after the game that ended past midnight on friday. she says that she was on facetime with her husband when she heard him arguing with another man. then she heard a crack and then the screen went black. >> i panicked. i'm screaming in the phone. nobody is hearing me. nobody is answering me. and i can hear my husband moaning. how could you do this to my husband and

i'm consumer investigator chris chmu chmura. nbc bay area responds next. says did you know comcast business goes beyond fast with a gig-speed network. complete internet reliability. advanced voice solutions. wifi to keep everyone connected. video monitoring. that's huge. did you guys know we did all this stuff? no. i'm not even done yet. wow. business tv. cloud apps and support. comcast business goes beyond at&t. start with internet and voice for just $59.90 a month. it's everything a small business owner needs. comcast business. beyond fast. >>> 6:24 now. south bay leaders want to kick it up a notch when it comes to safety protections at nail salons. santa clara county supervisors in 2015 passed a program to use proper ventilation. one fourth of all salons since then have become certified. in a new campaign today, supervisors will push for more environmentally friendly products as well as more of that registration. . >>> 6:25. ground hogs day at the auto shop. >> at her own expense, too. consumer investigator chris chmura is here with how we helped. >>> g

consumer investigator chris chmura is here. >>> nbc bay area responded to someone who had trouble withast track. >> we have all of the answers. >> he was trying to settle his late son's affairs, he passed away and it included dealing with his fast track account. he believe his son still had $26.50 left in his account, but fast track only recorded $6.50 of the $26.50, so what happened to the $20? the heart of the hangup was the security deposit on the toll tag. when you cancel the account you have to return the tag to get your security deposit back. and those refunds can take about 30 monthly. as for bob's case, they noticed a mix up of confusion with the time line, but the bottom line is they sent him the other $20 within the next billing cycle. if a consumer cycle is giving you a problem just give us a buzz. >> okay, thank you, chris. >>> you show up the money to play, but where does it go. an awe did of lottery. they reviewed the books for the last four years and they cited question able spending of more than $300,000. most of that was from travel expens expenses. they adplee with th

consumer investigator chris chmura says you have >>> nbc bay area responds to lots of complaints about package deliveries. >> kris calukamura says you hav surprising rights when a package shows up to you unordered. >> federal laws prohibit mailing unordered merchandise to cons e consumers and then demanding payment. as for the product, the fcc says it's yours. free gift. call us, 888-996-tips or nbcbayarea.com/responds. >>> the murder of a university student in south carolina has raised awareness on the safety of ridesharing services. today uber teamed up with the victim's university to announce new safety features on their app. uber says they'll provide more frequent push alerts to urge riders to check the license plate and urge them to have the drivers tell them their name when they arrive. >> you will get more frequent push notifications that remind you to check your ride. >> make sure everything matches up. last month three los angeles women sued uber after being assaulted by a fake uber rider. uber refused to comment on pending litigation. >>> it has been 113 years since the great

i'm chris chmura sitting in for kira klapper. we have a look at the microclimate forecast.eather for the walk. wa

. >> so she asked consumer investigator chris chmura's team to get to the bottom of that issue. >> goodjulia brown paid about 1,500 bucks for hard wood flooring from lumber liquidators. a few months later she said it looked like this right here. she said some of the panels were chipping and discolored around the edges. julia made a warranty claim. lumber liquidators told her the problem was moisture intrusion and wasn't covered by the warranty. it offered her $180 out of her roughly 1,500 bucks to replace the worst boards, and that was in store credit. julia wasn't satisfied, so she turned to us. we asked lumber liquidators to take another look. it did and went above and beyond its own warranty, offering julia $3,000 to repair the floor. however she wants. lumber liquidators said we are pleased to have reached a prompt resolution with ms. brown to her satisfaction. are you floored by remodeling problems? call us at 1-888-996-tips or visit nbcbayarea.com/responds. >>> thanks, chris. if your summer vacation plans include a trip to hawaii, we have a heads-up for you. the uss arizona memori