i'm chris chmura, nbc bay area responds, next. >>> and the summer microclimate is on extreme mode. 67 in san francisco. we'll talk about when the valleys can expect cooler temperatures and where some of that air quality starts to improve around the bay area when we come right back. boost and cricket charge you more for unlimited 5g. metro doesn't. introducing the big 5g upgrade. just twenty-five bucks a month gets you unlimited 5g and a free 5g smartphone. that's half the price... ...for one line of unlimited 5g smartphone data ...plus a free samsung galaxy 5g when you switch and trade-in. all with the power of the t-mobile 5g network. rule your day with 5g. only at metro by t-mobile. >>> nbc bay area responds to a north bay family's vacation run around. >> chris chmura says their lost ruined their plans right before the trip. >> kau ra in mill valley paid vrbo a $6,852 deposit. just before the trip, the host sold the property and refunded her deposit. but where would her family stay now. she repeatedly called vrbo but they didn't call back. it says we can help you obtain a full refun

i'm chris chmura, nbc bay area responds, next. >>> we want to take another live look on long beach, on the campus of long beach city college. president biden is on his way there having left sacramento about 40 minutes ago. we're going to be following this event throughout the evening, including on our 7:00 p.m. newscast when president biden is expected to speak at this rally in support of governor newsom. >>> have you ever had trouble with those gift cards? we respond to a south bay man whose gift card was empty even though he just put in a couple hundred bucks on it. >> chris chmura is here with help for him and you to avoid the same pit fall. >> arthur in san jose bought a $300 gift card at a grocery store. remember that number. $300. four days later, he tried to use it for the very first time. the balance on his $300 card, 59 cents. arthur called the company, black hawk network, and filed a claim. a month later, nothing. so he called us. our team reached out. black hawk told us disputes can take up to 90 days to resolve. but within 24 hours, black hawk agreed to a replacement gift c

i'm chris chmura. ea san francisco with fog returning and out there in livermore, warm 80s. i'll show you what's up for this weekend, and i think you're going to like it. i'll be back with that in about eight minutes. california! during a flex alert, let's keep our power up and running. set ac cooler and use big appliances before 4pm. then from 4-9pm reduce use and take it easy on our energy. sign up today. i may not be as pretty. i'm not a cable tv personality or an entertainer like larry. i'm the businessman, the only cpa running for gov ernor. california is a mismanaged mess. taxes, cost of living, water, wildfires, homelessness. these aren't political issues; they're readily fixable management issues. career politicians? celebrities? i've solved problems all my life. let's fix this great state! >>> thousands of afghan refugees will have to wait a little longer to get into the u.s. cases of the measles have halted flights from two key bases. thousands more are in qatar. u.s. customs and border protection says the decision was made on a recommendation from the cdc. the mov

i'm chris chmura. >>> i'm chief meteorologist jeff ranieri. fall arrives tomorrow.ake a look at my long-range outlook. our chance of rainfall in six minutes. ♪ ♪ have you seen those small bowl---? oh! careful with the... (dishes break) sorry, mrs. c! excuse me, could we-- ♪ ♪ excuse me, i was wondering could we-- ? bedroom! finding the right person for the job isn't always easy... ...but when you have an insurance question, you can always count on your local geico agent. they can give you personalized advice and could help you save hundreds. who wants some dress shirts!? for expert help with all your insurance needs, get to know your local geico agent today. >>> while many of us are driving less during the pandemic, thieves across the country have been using one car part more. >> okay, what is it? let's bring in chris chmura explaining why the catalytic converters are the criminals' top choice. where is it on the car? >> right underneath in between the engine and the exhaust. you know, the cost of it is upwards of $3,000. so many cars are parked while people work fr

i'm consumer investigator chris chmura. we'll show you how, next. >>> i'm chief meteorologist jeff ranieri. i'll have more on a red flag fire warning, plus much needed rain making it back into the forecast. i'll have the update in about seven minutes. (music) ♪ i think to myself ♪ ♪ what a wonderful world ♪ working at recology is more than a job for jesus. it's a family tradition. jesus took over his dad's roue when he retired after 47 year. now he's showing a new generation what recology is all about. as an employee-owned company, recology provides good-paying local jobs for san franciscans. we're proud to have built the city's recycling system from the ground up, helping to make san francisco the greenest big city in america. let's keep making a differene together. (music) ♪ i think to myself ♪ ♪ what a wonderful world ♪ >>> a lot of people asking when can i get that booster shot. well, here is the deal. we're kind of used to this by now. you have to wait your turn. >> however, if you're immunocompromised, you might be ab

consumer investigator, chris chmura, is here with a warning about a crime spike. plus, some advice to reduce your risk. used to happen at like bart stations. now, it is happening in your house? >> right at your driveway. they move fast, too. they are stealing the catalytic converter from the underbelly of your car. they help control emissions but they are not on the black market. so tonight, we are going to show you which cars are targeted most, and how to protect your catalytic converter. usually, janet's toyota prius is quiet. but one morning, it was not. >> started right up. made a horrible racket. >> reporter: turns out, someone had gotten under her car and cut out her catalytic converter, a $2,700 part. >> i am surprised that maybe neighbors didn't see anything. >> reporter: she is not alone. police say thieves have stolen 70 people's catalytic converters so far this year, a sudden spike. >> this is not only pleasanton, not only california, not only nationwide but worldwide. >>> he is right. the national insurance crime bureau warns catalytic converters are a

. >> when broken appliances cause food, money and time, and i am consumer investigator, chris chmura.next bay area responds, next. >>> and then kris sanchez posted this picture of "rain of gold" that highlights two families' journeys to the u.s. from mexico. she says it's one of her all-time favorite book. kris is on facebook, twitter and instagram. she's up and listening. you're watching "today in the bay." [ sfx: ping ping beep beep bloop bloop ] lisa looks like you've... [ sfx: pop pop pop pop ] lisa, you might be on mute. [ sfx: pop ping bloop ] [ phone buzzing ] the day can wait... enter the golden state with real california dairy. >>> 5:23. a follow-up for you this morning, and still no sign of gabby petito's missing fiancÉ. a federal arrest warrant is issued for brian laundrie following the grand jury indictment against him. in utah, they are launching an investigation into the police stopping the pair. somebody claims in the 911 call they saw a man slapping a woman. the police department is launch an investigation following an outside source. >>> and then according to black an

. >> i am consumer investigator chris chmura. nbc bay area responds, next. ♪ ♪ have you seen those small bowl---? oh! careful with the... (dishes break) sorry, mrs. c! excuse me, could we-- ♪ ♪ excuse me, i was wondering could we-- ? bedroom! finding the right person for the job isn't always easy... ...but when you have an insurance question, you can always count on your local geico agent. they can give you personalized advice and could help you save hundreds. who wants some dress shirts!? for expert help with all your insurance needs, get to know your local geico agent today. california! all of our homes share power. but heat waves can stretch our supply to its limits. flex alerts remind us when to use less energy from 4-9pm. so we can all stay up and running. sign up today. >>> breaking news on both sides of the country. in the sierra, the caldor fire forcing tends of thousands from their homes. this is brand-new video just into the news room. the fire is only 23% contained. 595 homes, gone. meanwhile the northeast dealing with

i'm nbc's chris chmura. nbc bay area responds, next. >>> is it the glasses sassy, or is she sassy? oh, we love seeing bella. keep up with kari as well. she's on facebook and twitter. you're watching "today in the bay." >>> okay. welcome back. 5:25. when your money is stuck in somebody else's hands, our team can help rescue that cash. >> let's turn to chris chmura. >> let's run the numbers quickly. so far in 2021, we have heard from 1,548 people, and we have taken action and we have recovered $1.26 million. we kicked off response team in the middle of 2016 way back when, and we have heard from a lot of folks and recovered more than $5.7 million. here's how we get there. one case at a time. like mary in menlo park. she got her covid vaccine but not the $50 incentive the state offered for a while, and so she asked us to step in. the state said it was a procedural error that has since been corrected and impacted less than 1%. mary, thank you for writing in. share your consumer problems with us and maybe we can get it a shot. go to nbcbayarea.com and click the responds option or call us

i am consumer investigator chris chmura. area responds, next. >> kari is posting these adorable pictures of her daughter, showing a little sass in the glasses. you can follow kari on instagram, facebook and twitter. ♪ i see trees of green ♪ ♪ red roses too ♪ ♪ i see them bloom for me and you ♪ (music) ♪ so i think to myself ♪ ♪ oh what a wonderful world ♪ >>> welcome back. 6:25. when your money is stuck in somebody else's hands, our team can help rescue that crash. >> we have a look with chris chmura with the money they helped get back. >> we have heard from 1,548 people, just like mary. so far this year we recovered $1.26 million. we kicked off our response team in the middle of 2016, way back when. we have heard from a lot of folks and recovered more than $5.7 million. here's how we get there. one case at a time. like mary in menlo park. she got her vaccination for covid-19 but not the $50 incentive the state offered for a while, and our department contacted the state and mary got her 50 bucks. the state said it was a proc

i am investigative reporter, chris chmura.lation holds considerable economic power. hispanic households earned $1 trillion, paying close to $300 billion in federal, state and local taxes. it adds up to nearly $800 billion in spending power. >>> 6:23 right now. we'll be right back. >>> good mo. earnest yo in gilroy said volaris airline canceled his flight to cancun because of covid-19. he said he tried to use his credit december 13th just after 10:00 pacific time. here is the hitch. volaris told him they operate on central time so the voucher expired. he felt cheated and asked us to step in. we didn't see anything on their page about time zones, see we contacted an airline. we did not get an official statement but a few weeks later the airline extended his $1,224 credit. while we are happy to advocate for earnesto, but we do not advocate to wait until the last minute or second. give yourself and the company a little wiggle room before the expiration date. we have a video you can watch on our website, streaming channels, just lo

i'm consumer investigator, chris chmura. we'll show you how, next. every day in business brings something new. so get the flexibility of the new mobile service designed for your small business. introducing comcast business mobile. you get the most reliable network with nationwide 5g included. and you can get unlimited data for just $30 per line per month when you get four lines or mix and match data options. available now for comcast business internet customers with no line-activation fees or term contract required. see if you can save by switching today. comcast business. powering possibilities. >>> as we have been reporting anybody with a vulnerable immune system can get a another dose of the covid-19 vaccine. >> chris chmura looks at who qualifies. >> the cdc said an additional dose of the covid-19 vaccine could give immunocompromised people additional protection. that's people who get treatment for tumors or blood cancers, had an organ transplant or have an advanced or untreated hiv infection or get treated with drugs that suppress your immune sy

i'm chris chmura. nbc bay area responds, next. >>> breaking news this morning in the sierra, the caldor fire forcing tens of thousands of people from their homes. that fire only 23% contained. 595 homes are gone. meanwhile in the northeast they are dealing with historic flooding. take a look at this. we just got an update. at least 13 people dead in new york and new jersey. this right here as you can see crews right there just tirelessly working as they continue to rescue people from certain areas, and this is a rescue that happened today from a bus that was stuck in high waters in maryland, and that rain coming from remanence of hurricane ida. >>> our consumer team is always working on things. >> chris chmura is here with a question we hear a lot, which is how to replace your vaccine card if you lose or damage it. >> more and more places are requiring proof of vaccination to get in, so this paper is important, and when doris told us she lost her car, in a nutshell she was told to contact the place whe

i'm consumer investigator chris chmura. we'll show you how next. >> today marks the beginning of hispanic heritage month. i am a proud mexican-american. take a look at these pictures. >> i love these pictures. >> my mom bought that little velvet outfit when i was little and my sister wore it for pictures, my kids wore it for pictures. it's just -- it's clothing, right, but one of the ways my parents kept us connected to our heritage. let us know how you're celebrating hispanic heritage month on facebook, twitter and instagram. every single day, we're all getting a little bit better. we're better cooks... better neighbors... hi. i've got this until you get back. better parents... and better friends. no! no! that's why comcast works around the clock constantly improving america's largest gig-speed broadband network. and just doubled the capacity here. how do things look on your end? -perfect! because we're building a better network every single day. >>> with the delta variant spreading more are getting tested for covid-19. >>

i'm consumer investigator chris chmura.next. >> today is september 15th, marking the beginning of hispanic heritage month. i am a proud mexican-american. my mom bought this little charo outfit, velvet outfit when i was a little kid and it's one of the ways my parents kept me my sister and two little girls connected to our culture and our heritage. let me know how you're celebrating on facebook, twitter and on instagram. >>> with the delta variant spreading a lot of people are looking for covid testing again. >> you should be able to get it for free even if you don't have insurance. consumer investigator chris chmura shows you how. >> if you don't have health insurance you're not alone. as many as 30 million americans don't have medical coverage. nonetheless, you should be able to get a free covid-19 test. we're going to show you how. and help you avoid some pitfalls. first, you should be able to go to private clinics or pharmacies at no cost. congress set up a fund to pay health care providers for testing uninsured american

tell the agent you have the schedule change e-mail. >> chris chmura with that help, thanks. >>> let's turn to vianey now for a look at our microclimate weather alert. >> hi, everyone. it is sunday but we are under a microclimate weather alert because of the poor unhealthy air quality, so let's take a live look for san jose. look at the orange glow. we're going to continue to see the hazy conditions throughout the entire bay area from drifting smoke but there's also a couple more impacts including the high pressure that i'm going to take you through and guide you all the way. let's talk about the spare the air alerts. originally an air quality advisory but then it got upgraded starting today through tomorrow. from the north bay, even along the coastline in santa clara valley, unhealthy air qualities with the aqi above the 101 in the index scale. especially sensitive groups have to be cautious and limit outdoor activities if possible. now in addition to it being locally unhealthy, we're going to be seeing warm temperatures because of high pressure. i have a little bit of an explainer be

here's consumer investigator chris chmura. >> here's the scenario. you booked a nonstop flight from sfo to honolulu that leaves around 10:00 a.m. and puts you in paradise around noon. you plan accordingly but then a month before you're supposed to go the airline sends an e-mail saying it's changed its schedule and moved you to a connecting flight that doesn't land until 4:00 p.m. can they do that? yes, they can. do you have to just agree? no, you don't. >> many folks make the mistake of assuming when the airline sends you that airline that says you your schedule changed you have to accept it. >> here's the bottom line. when an airline changes its schedule and your ticket you can reject the automatic changes they've made and recommend your own. you might be able to change your time, your day, even your airport. if the schedule changes really lousy, you might be able to get a refund. >> any of those are fair game and you don't have to pay any penalty. >> the bigger the change the airline makes the more pull you'll have to get what you want. even if the

i'm consumer investigator chris chmura. nbc bay area responds. >> you can find us on social media.s is my tropical vacation. i lie. that's me waiting in the parking lot for my kids to finish up swim practice. super happy to be back in the water and happy to be the carpool mom. give us a follow on facebook, instagram and twitter. you're watching "today in the bay." every single day, we're all getting a little bit better. we're better cooks... better neighbors... hi. i've got this until you get back. better parents... and better friends. no! no! that's why comcast works around the clock constantly improving america's largest gig-speed broadband network. and just doubled the capacity here. how do things look on your end? -perfect! because we're building a better network every single day. >> consumer investigator chris chmura says their host ruined their plans before the trip even started. >> good morning. cara in mill valley booked a month long stay at a maui condo for her family and paid the vrbo $6852 deposit. 20 days before the trip the host sold the condo and canceled car ra's res

. >> our chris chmura went the extra mile. that's when you do both things, right? >> that's the thing you put the clothes on. >> to hang in the room. >> stephanie didn't want hers to become a clothes hanger. she spent $200 on amazon and wanted to actually use the thing. around six months later she say it is stopped working. the company told her, get this, to crack it open, take a look inside the thing. here's where the photos come in. this is what she found. that right there is the belt, the main belt, completely shredded. the company didn't respond, week after week. so stephanie asked us to step in. we did. sunny health mailed her a replacement part, but stephanie says that arrived broken too. she was fed up. she was ready for a refund. sunny health declined, saying this. our team is unable to provide refunds when the item is not purchased directly from us. okay. so we e-mailed amazon. which returned stephanie's $200 and said this. we work hard to provide customers with a great experience and deeply regret that this situation did not live up to our high standards.

let's bring in chris chmura to talk about the go-bags. when it came toward my fire, i was like, oh, my gosh, what do i pack? >> we have long-standing advice plus something brand-new. let's start with what a go bag is. in my case, it's a backpack ready to go. food and water in here, non-perishable food. a paper map. cash if here, change of clothes. my wife has one of her own. and we have a separate one for conrad the dog, including food, water, medicine, collar, treats and toys. yours will be different. and that's just fine. to figure out what to put in your go-bag, cal fire recommends asking yourself this one question. >> if you just have one, two, three minutes to get out of your house, what do you need to grab that is essential to keep your life going? >> now here is the new part. it is more important than ever to bring your insurance paperwork. your homeowner's or renter's policy might pay for your evacuation costs. like hotels and meals. even if the fire never touches your home. they may be paid up to two weeks after mandatory evacuat

i'm consumer investigator chris chmura. nbc bay area responds.ne as the president prepares to make his way from wilmington, delaware, to utah and california. we're expecting the president to come and back governor gavin newsom as he nights recall election tomorrow. but president biden will also be heading up north to see the progress on the wildfire fight. we will keep track of the president as he travels through the day and bring you the latest details. >> end of the road may be coming for extended al fresco dining in downtown palo alto. happening today council members will decide when to reopen california street and university avenue to traffic starting september 30th. the street closure was first implemented during the pandemic and now with the dlnts delta variant some business owners are keen to keep the streets closed. >> especially now with unfortunately the delta variant or the mu variant, so another fear about sitting indoor. i would say 90% of my customers are willing to sit outdoors. it's much more appealing outdoor sitting. >> nicer ex

i'm consumer investigator chris chmura. nbc bay area responds next. >> remember you can always find us on social media. this was the pictures, looks very relaxing. that's just me waiting in the car for my kids to finish swim practice. i pretend i'm on vacation. they will be back at it tomorrow if the air quality holds. shoot me a follow on facebook, instagram, twitter. you can always find what we're up to when not at work. can you see my wall of smiles? when i first started using genesys technology i was kind of embarrased at all the love and attention i got from my customers. people are so moved by how much i understand about them. they start including me in their lives. that's helen and her friends. i arranged a wellness retreat for them. look at those ladies. such wisdom. mmm. but it's really genesys that helps me understand people and what they truly need. i'm just glad i can help. >>> 5:24 this morning. and new video to show you, the moments an unmanned rocket exploded in its first attempts to reach orbit. the alpha ro

i'm consumer investigator chris chmura. nbc bay area responds next. [music] 'my own garden is my own garden,' said the giant, so he built a high wall all around it. then one morning the giant heard some lovely music. through a little hole in the wall, the children had crept in. and the giant's heart melted... and they found the giant...all covered with blossoms. >>> welcome back. >> consumer investigator chris chmura is here with how he responded to a pair of recent appliance problems. >> let's call this fridge fail friday. first my partner at telemundo, arland helped christina in hayward. her $1800 brand new fridge stopped working just six months after she bought it. the manufacturer started the warranty process to swap it out, but then, nothing. until arland and her team got involved and they gave christina 1847 refund so she could get a new refrigerator. at nbc bay area responds, we heard from a very frustrated marissa in napa. she had spent $4500 on a new fridge in may, but in august, she was still waiting for delivery. she said the company's expl

i'm consumer investigator chris chmura. we'll show you how next. california, did you know our homes share power? but when we try to stay cool in a heat wave our supply is pushed to the limit. but you have the power to keep us up and running! “i do?” yup, we all do! with flex alerts. they notify us when to shift our energy use if our power supply is stretched. so from pre-cooling our homes, to using less energy from 4-9pm, together, let's flex our power to save our power. sign up for flex alerts today. yeah, i mean the thing is, people like geico because it's just easy. bundling for example. you've got car insurance here. and home insurance here. why not... schuuuuzp.. put them together. save even more. some things are just better together, aren't they? like tea and crumpets. but you wouldn't bundle just anything. like, say... a porcupine in a balloon factory. no. that'd be a mess. i mean for starters, porcupines are famously no good in a team setting. geico. save even more when bundle home and car insurance. >>> 5:25. breaking this morning, live pi

i'm consumer investigator chris chmura. nbc bay area responds.t. >>> don't forget ellen degeneres is back for her final season of her hit talk show that starts at 4:00 here on nbc bay area. the season premier of "the kelly clarkson show" is at 3:00. stick around for nbc bay area news at 5:00. you're watching "today in the bay." >>> good monday morning to you. 5:23. the end of the road may be coming for extended el fresco dining in palo alto. council members will decide whether to reopen california street and university avenue to traffic starting september 30th. the street closure was first implemented during the pandemic. now with the delta variant some business owners are keying to keep these streets closed. >> especially now with unfortunately the delta variant or the mu variant. another fear about sitting indoors. i would say 90% of my customers are willing to sit outdoor. it's much more appealing outdoor sitting. >> other business owners don't share the same sentiment saying the street closure is eating up parking and keeping customers away.

chris chmura shows you how. >> if you don't have health insurance, you're not alone.rage. nonetheless, you should be able to get a free covid-19 test. we'll show you how and how to avoid some pitfalls. first, you should be able to go to private clinics or pharmacies at no cost. congress set up a fund to pay health providers for testing on americans. this fund covers covid-19 testing for uninsured patients at their vans, kiosks and drive-throughs. some may not know about it. ask the testing site ahead of time. will they bill the government's covid-19 uninsured program? try to get an invoice that shows you owe zero dollars. ask if they're sending your swab to a third party lab. if yes, ask if the lab also bills to the program. ask your local health department, there might be a free, public testing site near you. if you might end up paying for a test, you night be due a refund. hrsa says you should first talk to whoever sent you the bill, ask them to cancel it. if you've already paid, ask them to refund it. if they won't, file a complaint with the department of human ser

i'm consumer investigator chris chmura. thank you for joining us. team just celebrated our fifth anniversary, helping viewers like you. we started back in 2016 with rose in berkeley, whose auto club wouldn't budge with a towing issue. we helped rose, and since then, we've logged 30,000 other complaints. we've also helped people recover or get back close to $5 million. tonight we're gonna share some of our more recent stories, how

. >> let's turn to chris chmura. >> let's run the numbers quickly. we have heard from 1,548 people, just like mary who we'll talk about in a second. we have taken action for you folks and so far we have recovered $1.26 million. we kicked off our response team in the middle of 2016, way back when. we've heard from a lot of folks and recovered more than $5.7 million. here's how we get there. one case at a time. like mary in menlo park. she told us that she got her vaccination for covid-19 but not the $50 incentive the state offered for a while, way back when, so she asked us to step in. our team contacted the state health department. then mary got her 50 bucks. the state said that it was a procedural error that has since been corrected that impacted fewer than 1% of folks like mary. mary wrote our team a note and said many, many thanks to you and nbc bay area responds. it's our pleasure, mary. thank you for writing in. please share your consumer problems with us, maybe we can give it a shot. go to nbcbayarea.com. click the responds option from the main

. >> consumer investigator chris chmura is here with one we're starting to hear about a lot. how do you replace that paper vaccine card if you lose it or it's damaged? i hold that like it's gold. >> where is it right now? >> it's in my file cabinet. >> very good. i like to hear that. more and more places are requiring proof of vaccination from covid-19 to get in. that little piece of paper there is very important. doris in oakland told my counter-part at telemundo that she lot her card. arlen responded. in a nutshell, she told doris, you need to contact the clinic where you got your shot. so wherever that was, tell them what happened and request a replacement card. that advice applies to you too. if the clinic that gave you the vaccine can't help you, it is time to contact the state. the phone number is 800-578-7889. the state should have your vaccine record on file and be able to get you a replacement card. might i also suggest that you keep a photograph of your card on your smartphone because you never know when you're going to be asked for it or where these days. you proba

. >> chris chmura steps in to deliver results. >> this is a first for us. colleen and donald say they paid home depot 1,232for a new fridge with free delivery. and so the driver could not find the address and so home depot gave them a refund and they wanted the fridge, not a refund. in this case the wrong mailing address was entered for the order. we apologize for the frustration as we figure this out in our system, and we are glad we were able to take care of this for the lee's. we have been getting a lot of appliance complaints. so ask how long it will take, and does the company have your correct address. >>> thanks, chris. >>> covid deadlines looms this week for colleges across the state. the cal state system is requiring all students, faculty and staff to be vaccinated this week. and tdap is required for seventh graders. events are schedules tomorrow and thursday night in gilroy and san jose. can you also go to the public health department in san jose monday through friday. >>> 5:26 right now. this week hayward resumes services at staal. starting next m

chris chmura is here with a look at the money we have helped people get back. >> in 2021 we have heard from 1,548, just like mary, who we will talk about in a second. so far this year we have recovered $1.26 million. we kicked off our response team in the middle of 2016, and we have heard from a lot of folks and recovered more than $5.7 million. here's how we get there. one case at a time. like mary in menlo park. she told us she got her vaccinated for covid-19 but not the $50 incentive the state offered for a while way back when. our team contacted the state department and mary got her 50 bucks. the state said it was a procedural error that impacted a few folks like mary. mary wrote back and said, many thanks to you and nbc bay area responds. you're welcome, mary. you can go online or call us. >>> now a perfect ending to a historic out of this world mission. that was yesterday. the first all-civilian space crew. the spacex inspiration crew splashed down. they spent three days orbiting the earth. it's the first time there was a tourism mission into space. >>> we want to thank everybody

. >> chris chmura tells us why the catalytic converter is a theft's choice. >> they cost upward of 3 are parked while working at home, and they are easy to take and thieves want them for the metal inside. >> they are going to get more money because they are worth more and it takes two to three minutes to make a couple hundred bucks if not a couple thousand dollars. >> coming up at 11:00, we will walk you through steps to protect your car. if your engine is revved up over a consumer complaint, go to nbcbayarea.com. >>> san francisco muni leaders want to hear from you as they move forward with plans to restore service to prepandemic levels. it's asking residents to fill out a website survey before the end of the month. seven muni lines are still on hold, and ridership is set to be at 45% of prepandemic levels. >>> breaking news on a johnson & johnson covid booster shot and the increase protection it could provide. >>> major highway set to reopen today as more homeowners in tahoe return following that destructive wildfire. >>> the state's eviction moratorium is set to expire. you're wat

i am consumer investigator, chris chmura. nbc responds, next. ♪ i'm a reporter for the new york times. if you just hold it like this. yeah. ♪ i love finding out things that other people don't want me to know. mm-hmm. [beep] i just wanted to say... ♪ find yourself in these situations and see who you are. and that's just part of the bargain. ♪ >>> good morning. earnesto in gilroy said an airline canceled his flight to cancun in 2019. ernesto tried to use it december 13th just after 10:00 p.m. pacific time. but the airline said it operated central time, and so his voucher had expired. sroe layerious. we did not get an official statement but a few weeks later the airline extended his $1,224 credit. we do not advocate waiting until the last hour, minute or second of any sort. give yourself and the company a little wiggle room before the expiration date. if you have an airline voucher about to expire, we have a how-to video on our website, our streaming channels or youtube channel. >>> a shortage of veterinarians is causing a backl

. >> investigative reporter, chris chmura takes a look at how to get shot number three. >> the cdc saysadditional dose of the pfizer vaccine could give more protection to those who are compromised. to get a third dose the cdc says you have to be fully vaccinated with either the moderna or pfizer vaccine for at least 28 days. if you got the johnson & johnson vaccine, an additional dose is not yet recommended by the cdc. that could change because johnson & johnson is still looking at a dose. >>> pfizer is now testing an oral drug for covid. the company will study a pill combination with a low dose of an hiv drug. the bill is designed to stop the virus from replicating by blocking a key enzyme. >>> if you are planning a trip to hong kong or a level three advisory due to a high level of covid. only a fully vaccinated person is advised to visit that area. hong kong at a level two indicating moderate levels. >>> napa county is calling bottlerock a victory. 120,000 people jammed into the napa valley expo over the weekend. health leaders say the low number of cases shows the extra measures take

. >> consumer investigator, chris chmura, is here to explain why catalytic converters are a thief's choice right now. >> it costs upward of 3 grand. cops are seeing a surge in stolen converter, and they are easy to take. thieves want them for metal inside, metal that has shot up in value. >> because people know they are going to get more money because they are worth more, and it takes two to three minutes to make a couple hundred bucks if not a couple thousand dollars. >> police tell us the vehicle's most at risk. we'll walk you through steps to protect your car. i'll join you again tonight at 11:00. >> thanks, chris. >>> 5:25. we are following you with the story of school bathrooms being vandalized. the damage is said to be so bad some schools have had to shutdown the schools restrooms completely and this has parents worried the kids have nowhere to wash their hands during the pandemic. >> the idea that you would close down a path room in the middle of a pandemic, how do we wash hands? how do we promote sanitation? >> tiktok says its pulling down any video related to the challenge. >> why

i am chris chmura. >>> highlighting two families journeys to the u.s. mexico, and it's one of kris's all-time favorite books. you're watching "today in the bay." my new, better-than-ever cluck sandwich with a bigger, crispier, juicier fillet, bigger pickles, more mystery sauce, and an extremely serious crunch. i'm kind of a big fan. try my bigger, crispier, new cluck sandwich combo for $6.99. download the jack app today. ♪ i see trees of green ♪ new cluck sandwich combo ♪ red roses too ♪ ♪ i see them bloom for me and you ♪ (music) ♪ so i think to myself ♪ ♪ oh what a wonderful world ♪ every single day, we're all getting a little bit better. we're better cooks... better neighbors... hi. i've got this until you get back. better parents... and better friends. no! no! that's why comcast works around the clock constantly improving america's largest gig-speed broadband network. and just doubled the capacity here. how do things look on your end? -perfect! because we're building a better network every single day. my new spicy tiny tacos, a spicy twist on my sna

. >>> you can get a digital record of your vaccine card and consumer investigator, chris chmura, put together a video to show you how. step by step, what to do if you are having trouble getting yours, head to nbcbayarea.com and then click on the responds tab. >>> coming up. some are calling it a game-changer for housing in california. we speak with one of the state senators that helped make the idea a reality. >>> and we're watching for fire danger tonight as this red flag warning gets underway at is 11:00. fire danger to start the week, and possibly showers in that seven-day forecast as we head towards the first weekend of fall next weekend. a closer look when we come right back. that's a good taco. dude. it's a sandwich. [beep beep] it's a sandwich! it's a taco! ugh, not another taco guy. the new crispy chicken sandwich taco from taco bell. [bong!] >>> you have probably heard the term single-family zoning quite a bit over the past few days and that is because the state just made a monumental change to housing rules. historically, only single family homes could be built on most resi

consumer reporter chris chmura will walk us through life how to sign up for help. >>> looming vaccinernia live, we're taking you on our exclusive escape to alcatraz and get ready for a double jolt of ld, he's celebrating national coffee day. that's today on "california live." >>> live from studio 1a in rockefeller plaza, this is the third hour of "today." >> and a good wednesday morning. welcome to this third hour of "today." i'm craig here in the studio with jill martin and vicky nguyen keeping me company this morning. sheinelle is off and al roker is down in washington, d.c. on assignment. if you recall on tuesday, we told you dylan was in the hospital waiting for the baby boy to arrive. al, an update? >> very exciting. we have an update. dylan and her husband, brian,