chris mack daniels superintendent of bureau environmental service. i'll talk to you you about data. the first slide is service request. this is an annual record of our performance so far. we are at around 72 percent. our goal at the end of the year is 80 percent. we got a couple more months to improve our scoring. hopefully we'll be in the green instead of yellow. we have a couple months before the end of the fiscal year and we'll evaluate our numbers then. this is a look at our monthly service request, and our sla of 48 hours. the top row shows you the percentages of closing in 48 hours and the bottom is the number of service requests received. as you can see here, we are in the green at about 85 percent, but again we have a couple more months and we want to raise our average score. currentsly our average score is high 70's, but since we have a couple more months left we hope to end the year strong over 80 percent. sorry about that. again, this is our-double check. this is our monthly service request. it shows the percentages as far as meeting our sla of 48 hours and the bottom sec