nbc's chris malone has the latest developments. >> reporter: as night fell on new york, firefighters' efforts intensified to find at least nine people missing since a deadly blast occurred. they're picking through what's left of five stories of wood, metal, and glass as loved ones hold out hope that a miracle might happen. >> we just want to know if he is all right. that's all we want to know. >> reporter: focus is also now turning to several important questions. exactly what happened and why. the ntsb which investigates pipe lien accidents has sent a team to new york. >> we will be looking at all reports. we'll be looking at con-ed's call logs to see when the first calls started coming in. >> we have a collapsed structure with fire. get tower -- >> the massive explosion rocked the area around 9:30 in the morning leveling two five-story buildings. it blew out wind wroez in nearby buildings, knocked groceries off of store shelves and stunned people who felt it as much as a mile away. sfwoo we heard a huge explosion. >> never seen anything or felt anything like that before. >> intense f

chris malone is here to weigh in. it gets worse every time news breaks.ore that they knew it seems like the situation gets worse and worse. >> it will get worse before it gets better. this really is an opportunity for them. they should run into this ambush, not shy away from it. i believe that pending on the way they embrace and handle this, they could cut in half the recovery time. >> if you were a stockholder, with that terrify you what he just said? >> you want the company to, call it, the formula. in this case, 2.6 million cars would have had to have a board expensive ignition system. do they throw out the formula and worry about the media event? look what happened to toyota. it did a lot of damage to that brand. i think you have to reassess the formula. it will cost them a lot more than the quarter billion dollars. >> despite the fact that they did not make gm specifications. they canceled the proposed six and 2005. they had their parts manufacturers out there piling on. if people get a feeling that they are not saved in gm cars. how do you quantify

bring in partners chris malone. we've seen with various companies problems in the past that consumers can be remarkably forgiving if the company handles the problems swiftly, honorably and in good faith. is gm doing that right now? >> so far, not so much. we really believe this is a golden opportunity for both gm and their new ceo to build stronger loyalty, stronger brand loyalty with customers if they embrace this as an opportunity to show that they really are going to put the best interests of their customers first. so far it looks like they're allowing that to slip through their fingers. >> mary barra inherited the problem, to turn this into a opportunity to come out swinging. is they doing that? what kind of score out of ten would you give her? >>ite now kind of a three or four at best. she's staying behind the scenes choosing to manage the addressing of the recall with her team. declining media requests and interview requests and i think it's a missed opportunity for her to step out in front, put a face on this

chris dominguez. ryan vogelsong allowed just 1 run in his 3 innings. the giants hang on for a 3-2 win. >>> chicago's justin ruggiano with a two run homer off malone.e up 3 runs and 5 hits in his 3 innings. the cubs got 3 in the 8th and won 6-4. the same was the score for the other squad, but they were a 6-4 winner. >> the weather sure looked beautiful. >> yeah, i felt like heading down there. >> thank you for joining us. >> ktvu morning team will get you started at [phones rings] it's amanda. hey sweetie. what? okay, i'll send it. one hundred seventy-two dollars for a chemistry book, what is it, made of gold? just use citi popmoney. boom. ah, she's feeling lucky. hey sweetie...cancun, yeah no, you'll be spending spring break with your new chemistry book. with citi popmoney it's easy to send money to just about anyone, anytime. visit your local branch or citi.com/easierbanking to learn more. [captioning made possible by warner bros. domestic television distribution] >> today on tmz, >> guess what? if ellen degeneres puts that picture on her television show bradley cooper could sue her. >> whoever takes the photo owns the copyright. >> how tacky wou

chris dominguez. ryan vogelsong allowed just 1 run in his 3 innings. the giants hang on for a 3-2 win. >>> chicago's justin ruggiano with a two run homer off malone. and 5 hits in his 3 innings. the cubs got 3 in the 8th and won 6-4. the same was the score for the other squad, but they were a 6-4 winner. >> the weather sure looked beautiful. >> yeah, i felt like heading down there. >> thank you for joining us. >> ktvu morning team will get you started at 4:30. we're also hear for you on twitter, and facebook, and ktvu.com. good night. >> good night. ♪ [ music ] jay? have you seen the grapes? yeah, i ate them. why would you eat the grapes? they were in a bowl, they were washed, i paid for them. they were for the new year's. oh, right. what's that goofy thing again? it's not goofy. it's a tradition. at midnight, you eat 12 grapes, you make 12 wishes, 1 for each month of the year. and you really think that works? five years ago, i was a single mother living in a slum. today, i'm driving to palm springs in my new car with my rich husband. you do what you want. i'm eating the grapes. for new year's eve, we're taking phil and claire and mitch and cam to