. >> at the stadium, liverpool fan chris roland is just arriving, but before the game even starts, the festive mood of the day begins to unravel. >> there is no crowd control at all. there are no stewards. there are no police. there's a few turnstyle operators, but they're just waving you through. nothing. absolutely nothing. people couldn't believe their eyes. it's suddenly packed to the rafters. and it really was a recipe for disaster. >> the opposing fans, typically seated at opposite sides of the stadium and separated by barriers, are instead placed side by side. at the time, english fans have a reputation for hooliganism and violent behavior at matches. >> to police, about 17,000 people in total, they had five police and a dog, and there was a piece of chicken wire fencing sort of chest high separating the two sets of supporters. you don't mix them and not separate them, but there they were, completely unseparated. >> with nothing substantial to keep the sides apart, tensions begin to rise. >> insults are passed back and forth. there's a little bit of wire shaking goes on. eventua