i said, ma'am, my name is chris shepler, what can i do for you?he said nothing, i just expect more from you. >> it is the first time only two companies were serving mackinac island. chris and his sister patty and brother, billy thought they were ready for the passengers on the boat. they were wrong. >> it exploded. the whole time you were going full tilt. >> the siblings who run the company saw the trouble almost immediately. with the season in full swing, there wasn't enough time to tackle the problems they suddenly faced. >> it was quite evident, the end of june, beginning of july, oh, we have our hands full. we kind of dealt with the growth on a day by day basis. when you think it is over or it's easing up, it's not the case. it basically down shifts and keeps ongoing. >> the number of visitors to the region jumped only adding to the turmoil. >> we talked about it. did it really sink in? did we understand what that increase would do and how it would impact us on a day-to-day basis in a six-month a year company? no. >> the company, which started