chu chung tries to help them over the phone to save service call. but sometimes customers insist that he come out and do it for them. the gr age masters owner says it's the easiest $95 ease made in their life. >> they can't do it, they give us a call and we go out. >> reporter: now, i'm all about saving you money so here's how you do-it-yourself. >> release the cord lift the door. >> reporter: he says it's easy and demonstrates for us. >> basically pull the cord, and it falls backwards, then you are able to open the door manually. >> reporter: closing the door is even simpler. >> when you get your car out, or whatever you need to do, you have to close the door manually as well. so you pull on the cord, if you have one, grab the handle, and close the door. >> reporter: now we've had so many requests, so the story will be posted at abc 7 news.com. if you miss any of that you can watch it there. and of course i'll put it on my facebook page. >> thank you, mike. >>> now weather forecast with sandy. >> hey there, let's take a look at the wind forecast. a