chuck bernal is their chief medical officer. of your call volume, how much is dominated by covid patients? >> around 30 to 40% of our calls is covid patients. >> reporter: 27-year-old trent is a field supervisor for acadia. >> we have three of them right now apparently waiting. >> reporter: he took us to lafayette general where ambulances were backed up because no e.r. beds were available. they had to wait with patients 30 minutes to three hours. >> we have to tell the hospital, like, look, find something. we don't care where you put this patient. you have to put them somewhere because we need to run emergencies. >> reporter: the supervisor is keisha. >> they're all drowning. we're all drowning and sucking air for sure. >> reporter: people will say it's not as bad as you're saying it is. >> i would tell them they might want to come work in e.m.s. come in the e.r., because the nurses feel it. we feel it. >> reporter: this covid surge has also forced acadian to transfer patients out of state. louisiana has a call center in baton r

chuck bernal is their chief medical officer.much is dominated by covid patients? >> around 30 to 40% of our calls is covid patients. >> reporter: 27-year-old trent is a field supervisor for acadia. >> we have three of them right now apparently waiting. >> reporter: he took us to lafayette general where ambulances were backed up because no e.r. beds were available. they had to wait with patients 30 minutes to three hours. >> we have to tell the