. >>> california insurance commissioner chuck quackenbush rewould sign in 2000. there were acquisitions that he failed to look at allegations that insurance companies did not pay out appropriate pay outs. >> reporter: he is down but definitely not out. >> any chance that you would resign? >> absolutely not. there's absolutely no reason. with the record we have, the things we have done for the consumers of this state. no reason other than pure politics to try to force that kind of action from me. >> reporter: norris says quackenbus will get what they want. >> reporter: in north ridge today 20 victims of the 1994 earthquake and some consumer advocates demanded that state officials impeach quackenbush. they showed the cameras their damaged roofs. complained of being low balled by their insurance companies and complained that quackenbush shielded insurance companies. we're in ipo here and we have no help in sight. >> my question is where was chuck quackenbush where we needed him after the earthquake. now we know he was in bed with the insurance companies. >> reporter