cipp is a voluntary conservatorship, which ensures that the person is sticking to the medication regimen and treatment. >> excuse me, would you like questions after each goal or at the end? >> i think let's go through the whole thing, and then we'll answer any questions. >>> so goal three is to provide and support consumer center programming, as i mentioned. strategy "b," streamline access to resources and advanced access to promote timely access of relevant services. we chose action two, enhance services located at the doss benefits and resource hub, and develop a revised outreach strategy. i did mention earlier in my report, we have kate shedowan on as the new director, and we're able to move forward with many improvements to streamline the services and enhance our outreach, which is something we really need to do. she brings great experience, and we're really looking forward to hearing about her outreach strategy, outreach plan. with her on board, we're integrated all of the services at the hub, including bringing the reporting line of the eligibility unit from i.h.s. s. over to the h