claire bailey is a retail analyst, where is dixons carphone getting it wrong?ey were tied into tricky contracts with the mobile operators and that, with the backdrop of falling consumer confidence, which has affected all of the high street in the last 18 months, has meant that people are not upgrading their phones, they are not upgrading their phones, they are not buying into new handsets as quickly as in the past, so they are not moving into new contracts and new commitments to handsets, so that area of the business has contracted. that coupled with the fact that the operators do try certain tariffs to certain handsets has meant that they have been constrained in what they've been able to do. so what they've been able to do. so what they are describing today, that part of the business, the original carphone warehouse brand, has been holding the business back as a whole and has a massive write—down in the value, through the integration with the dixons business, currys and pc world, there is a lot to do to move them to a profitable position while getting out of

bailey. we have heard her thanking her legal team. let us just listen because we don't want to miss it.” will introduce everybody. on the very left, junior council lucy whibley, we have clairely challen and david challen. i think we will start, do you want to say a few words first, sally? iwouldn't start, do you want to say a few words first, sally? i wouldn't be here today without my niece who found harriet. iwould here today without my niece who found harriet. i would like to thank from the bottom of my heart harriet and claire and all those around her who have worked tirelessly to get me where i am today. it has been a long road. i would also like to thank my childrenjames road. i would also like to thank my children james and david road. i would also like to thank my childrenjames and david and james's partnerjen and her parents, without himl partnerjen and her parents, without him i wouldn't be the person i am now. they have served my sentence with me. their support and visits have kept me going in what has been a long and terrible nine years. i also thank my brothers and other relatives at home and in australia and my friends both in and out of prison who have stood b