clare smith-- >> well, thank you. >> woodruff: clare smith, can congratulations. >> thank so much, judyappreciate that. thank you very much. >> sreenivasan: one thing that's become clear since the election is the very different approach president-elect trump is taking toward dealing with the media and his efforts to talk to the american public more directly. to start, let's just look at the past 24 hours. it was a most unusual appearance, for a man whose unpredictability is now signature. president-elect trump showed up un-announced in the lobby of his manhattan skyscraper yesterday. less than an hour earlier, he tweeted that costs for a new air force one were "out of control," and said the order should be canceled. >> we've got some great people coming in today. >> sreenivasan: he spoke to journalists who've gathered in the trump tower entrance for weeks. >> it's going to be over $4 billion, for the air force one program. and i think it's ridiculous. i think boeing is doing a little bit of a number. we want boeing to make a lot of money, but not that much money. >> sreenivasan: the whi