claude shannon was doing the exact same thing. he had in his head, not just shannon, but other californians, the idea that they were dealing with something real. they were dealing with it and send it up and down. and it wasn't exactly words, and it wasn't exactly characters. now, a typewriter uses characters. ascribe rightwards. when you talk into a telephone you are speaking in words, but what exactly is going up and down the telephone wires? shannon knew that it was electricity, but it wasn't really satisfactory to say we are dealing with electricity. there was something else, not electricity, not words, not characters. >> what was it? >> well, we know the answer. the answer was not obvious. shannon was not the first person to start using the word information. information was not the only word the shannon used. sometimes people would talk about intelligence. there is an early letter where he writes to one of his teachers trying to work on a general mathematical formulation of ideas having to do with the transmission of intelligen