thank you for allowing me to be a clergyperson. supervisor olague: thank you. i would like to open it up for public comment at this time. members of the public that would like to speak, you can line up over here or you can, whatever is easier for you. >> hi, i'm a crisis response volunteer, one of the crisis care volunteers and have had the tornado of going on many of the calls that we have had since the beginning. i want to give you a flavor for them. we have talked about the logistics but what it's like to be there. when i get called usually by the fire department of who we have a good relationship, i arrive there, meet a partner and stepping in knowing very little about what has actually happened. all i know, a suicide, a death of a child, the death of an adult or whatever. we have been prepared to groups. i have been in the home of a russian family, of a burmese family, of an indian family, of a african-american family. it is a challenge to speak their language, their emotional language and how to be emotional support to them. i will speak a little bit abou