this is just clets. if we go to the next one, this is how we break them down. next slide is level two, e-mail for the third quarter. no confirmed hits, and then, you will see our e-mail of the fourth quarter, no hits, but this is where the spike comes in, it was an innocuous word. we go through all these, because it was the second time with this particular word to take it out. again, i offer if you ever need to come down here and see, if you want to see the list and how we do it so we don't give away our trade secrets, we're happy to demonstrate that for you. you can see in quarter three, we did have one hit. that case has been fully investigated and has been sent through the disciplinary process and is awaiting a decision on where it will go through the chief. quarter four, for text messages, nothing, again. so overall, i think we're doing a pretty good job. here's the third quarters, as you can see the hits between each individual device. there's not really a rhyme or reason other than newsletters is where we get a lot of our hits. our biggest one, i don't kn