under the banner of the cruise line industry association, or clia, there are 62 cruise lines worldwidevicing more than 21 million passengers, with big names like disney and norwegian joining carnival and royal caribbean. carnival is the largest with eight other brands. with more than 120,000 employees across the world, and 10 million passengers last year, nearly half of the cruising population. that bigger market share also means a bigger spotlight when things go wrong. there's one professor who came out with statistics and he found that between 2009 to 2013 there were 300 plus incidents on cruise ships, whether very small or very large, the ones that make it onto national networks. so the perception that these are happening more and more on cruise lines and that there seems to be an epidemic of safety on cruise lines, how do you kind of combat that? arnold: we sail full. our guest satisfaction scores are through the roof. you were on a ship yourself, and you saw the excitement of the guests and how things work. it's just not true. you know, that you can do anything and have a one-off

under the banner of the cruise line industry association, or clia, there are 62 cruise lines worldwide servicing more than 21 million passengers, with big names like disney and norwegian joining carnival and royal caribbean. carnival is the largest with eight other brands. with more than 120,000 employees across the world, and 10 million passengers last year, nearly half of the cruising population. that bigger market share also means a bigger spotlight when things go wrong. there's one professor who came out with statistics and found that between 2009 to 2013 there were 300 plus incidents on cruise ships, whether very small or very large, the ones that make it onto national networks. so the perception that these are happening more and more on cruise lines and that there seems to be an epidemic of safety on cruise lines, how do you combat that? arnold: we sail full. our guest satisfaction scores are through the roof. you were on a ship yourself, and you saw the excitement of the guests and how things work. it's just not true. you can do anything and have a one-off incident, but 80 milli