clive. james reynolds, live in genoa in northern italy.ancelling all online orders and refunding customers. it follows a payment dispute with the firm that handles its warehouse operations. xpo logistics is owed £30 million by house of fraser, which was taken over by sports direct last week, and hundreds of suppliers say they're owed money too. our business correspondent emma simpson reports. it's the last thing this business needs — a stream of angry customers. the website is down and orders cancelled, thousands of them. house of fraser says it's sorry, and refunds will be given. nearly a fifth of its sales are now online — business this chain can ill afford to lose. one of house of fraser's failings over the last few years has been that its online offer has not been good enough, and that's something mike ashley and his team will be wanting to remedy pretty quickly, but it demonstrates how, suddenly, if your online offer cannot be delivered, how it impacts your customers and their ability to spend money with you straight away. here's the