let's talk to our financial arou analyst, clyde anderson. >> cramming is having unauthorized charges show up on your phone bill. >> that's it? >> that's it. >> so let's be clear we're talking about land lines only. >> yes, but it has popped up on cellular lines too. >> okay, so what are we looking for on our phone bills? sometimes we see stuff, i assume that's supposed to be there. >> that's what happens to most people. usage charges, monthly service fee. >> usage charges, that's legit, right? >> no, no. what happened is, the fcc required people to start separating -- the phone company to separate these bills. in the past, they didn't have to do this, and now you see these charges that are bogus charges, calling plan, monthly fee, other fees. we'll just take it as what it is. >> usbi, what is that? >> they look official, right? universal service. it's really just these letters they're putting in these, and these third party companies are charging you and we're paying them, because we don't want to take the time to call the company. >> okay, now, you call the company, and they say, oh