thank you for that update, colette smith - hoped to be., colette smith at - hoped to be. thank you for that - update, colette smith at manchester airport. downing street has urged airlines to take responsibility in the aftermath of the travel chaos — saying in a statement: airlines must "fulfil their duties" to passengers whose travel has been disrupted by the air traffic control failure. and the prime minister's official spokesman urged airlines to "proactively" inform customers whose flights have been delayed or cancelled — of their legal rights. so, what exactly are your rights as a passenger in this situation? let's speak now to harry kind, from consumer group which. thank you forjoining us, harry. we were talking with collector and she was talking about many passengers who weren't quite sure what they are entitled to in a situation like this, what are consumer rights in this, what are consumer rights in this situation?— this situation? colette is absolutely _ this situation? colette is absolutely right - this situation? colette is abs