and the special projects director at entrepreneur.com, colleen.reat to see you both. >> great to see you. >> so this is a story that happens all of the time. you have this great service and you're trying to get people to use it. and offering it for free and they just hang up the phone on you. i mean, i told them -- i asked them in the beginning, what were people's reactions? and they said even when they were offering it for free, nobody wanted to do it because it takes time and takes thinking. and so is it a viable strategy for a lot of companies? >> to get started you have to do it for free because it's so risky to be the first customer. so i talk with any business starting out. if you can do it free or significantly dig counted in the beginning, the second customer is the one who will be asking for the referral. so i hate to say it but it is the way to get started. you need to ratchet up the prays quickly to become profitable. >> i don't know if you to it for free -- >> maybe not for free. >> i think a good thing -- i think they mentioned about

but colleen chav an and wagner were instrumental in helping us understand the projections and understand the construction cost, etc. i would also want to acknowledge the hospital team, mike, warn browner. ceo of cpmc, [ applause ] george, i want to say is it w u. and john gates creative cfo who works at the hospital and the chairman of the board mr. bob -- [ applause ] . throughout this process, i had the luxury of a number of people helping and counseling me and encouraging me, but i would like to particularly thank bishop mark andrews who has been a tremendous supporter of saint lukes. and last but not least, i want to thank the san francisco coalition. we, as part of our process had meetings with the coalition in my office, their executive committee that varied from 10-13 in size from meeting to meeting and also their liaison mr. mark kumar who kept everyone a price apprised of what we were doing. i know that san francisco is still a city that knows how and wants the city to work and cares about each other. congratulations to san francisco. i want to introduce our fine mayor ed lee. [

>> reporter: the nurse who identifies herself only as colleen works at glenwood gardens in bakersfield. the woman is barely breathing. on the other land is dispatcher tracy holverson. >> i don't understand why you're unwilling to help this patient. >> reporter: she grows increasingly frustrated during the phone call, begging the nurse to perform cpr or put someone on the phone who is willing to try. a passerby, even another resident at the facility. >> is there anybody that works there that's willing to do it? >> we can't do that. >> we're just gonna let this lady die? >> that's why we're calling 911. >> we can't wait! she can't wait right now. >> reporter: help comes too late. an ambulance takes bayless to the hospital where she dies. all the worker was following policy, this death opens up a legal can of worms. >> lawsuits are the least of their problems. they're looking at lawsuits that could put them out of business. every person in the facility and the owner of the facility could be looking at license revocation from the state and they could be criminally prosecuted, on homicide.

. >> and ben par of cnet doesn't buy it, saying that apple needs to step up its game, but colleen taylorf tech crunch says samsung isn't much of a threat. ben, you make the case that samsung is a threat to haapple. why are you so bearish? >> i'm thinking long-term. when you think in the long-term trend, think two years ago. iphone was way outclassing all android devices. but now for the first time, you have a device that actually, truly, you can make the argument, is just as good if not better than the iphone. and the trend has been clear that android has been out-innovating and samsung has been the leader in that. if the trend continues that way, what's going to happen is that samsung is going to keep on growing faster than apple and the trend seems very clear to me. >> colleen, what do you think? you don't think apple should be worried at all by samsung? >> i think if anything, what we saw yesterday was is just proof that apple continues to be the innovation leader. now, tech crunch has spent a lot of time with the samsung siv and we love the device. it's a beautiful phone. it's really

. >> colleen's in town? if you need a break, i'd be happy to take her out. restaurant hostess in midtown i'd like to see cry. >> thank you, but i need to be the attentive son this visit. this thursday marks an anniversary for my mother, an unpleasant one. 35 years ago, my father, jimmy donaghy, went out for a pack of cigarettes, came back, smoked one, told my mother he was leaving forever, and walked out the door. >> oh, boy, that must be hard... for both of you. >> he treated her like dirt all those years, coming and going, taking up with other women, including more than one unitarian!

. >> reporter: the nurse who identifies herself only as colleen works at glenwood gardens in bakersfield. the call is from tuesday morning when 87-year-old lorraine bayless collapses in the dining room and is barely breathing. on the other line is the dispatcher. >> reporter: she grows increasingly frustrated during the seven minute and 16 second phone call. begging the nurse to perform cpr or put someone on the phone who's willing to try. a passer-by even another resident at the facility. >> reporter: help comes too late. an ambulance takes bayless to the hospital where she dies. reports say she did not have a do not resuscitate order and although the worker was following policy, this death opens up a legal can of worms. >> lawsuits are the least of their problems. they're looking at lawsuits that could put them out of business. every person in the facility and the owner of the facility could be looking at license revocation from the state and they could be criminally prosecuted on theory of homicide. >> reporter: elissa harrington reporting. so how could this happen? bayless is part of

colleen carroll campbell is a columnist and author. >> this idea that having this second vatican council and pronouncing that there's this amorphous spirit that gives us license to pretty much throw the baby out with the bath water, so to speak, when it comes to catholic doctrine-it's simply wrong, and i think we've heard over and over from pope john paul ii and pope benedict xvi that it's wrong. >> reporter: pope john xxiii convened the second vatican council in october 1962 in order, as he put it, to "open a window and let in a little fresh air." >> even though in the united states there were a lot of changes going on in the '40s and '50s after the second world war, in worldwide catholicism these changes really hadn't occurred. and so in order to open up a window for the whole church, not just in modernized countries, this council was called. >> reporter: over the next three years, church leaders at the council produced 16 documents on a host of topics, from introducing local languages into the mass to expanding lay involvement and promoting more interfaith dialogue. one of the documen

not colleen. reasons for keeping this from me for 50 years, and i don't want her to relive it. also, i want something really juicy to whisper to her on her deathbed. >> look, jack, i don't have a lot of personal life experience, but if i have learned anything from my sims family... when a child doesn't see his father enough, he starts to jump up and down, and then his mood level will drop... until he pees himself. >> why don't i have any other friends? [exciting jazz music] ♪

it will take at least a week to colleen clean up. >> i issued a tumble weed warning for that house exactlyow. >> you're supposed to know. let's move on. dash cams are becoming increasingly popular in russia. you might remember this road rage that was caught on tape a few months ago. or this military tanker unexpectedly crossed a russian highway. then just a few weeks ago, these are some pictures of a meteorite that crossed -- well, first, let's get to the tank. there's the meteorite that crossed the russian sky. >> worth waiting for. >> these are unincrediball incr videos. nothing with top this moment of extremely bad parents. this is an 8-year-old child behind the wheel of a car going extremely fast on snowy, icy roads. her parents aring le looking on encouraging her to drive faster. apparently the father is going to be investigated and rightfully so. what kind of parenting is that? >> i don't see what the issue is. >> well, let's move on to fallon. this week as a news conference, secretary of state john kerry dusted off his french skills. he impressed the foreign minister by speaking fre

ems takes the liability for this, colleen. ok? i'm happy to help.elping the woman seeks out a supervisor. the tennessee company -brookdale senior living that owns the bakersfield facility - says the woman was hired to be a resident services director, not a nurse and that glenwood gardens facility is an independent living facility and "is not licensed to provide medical care to any of its residents". the facility says it followed its protocol by calling emergency services and staying with the patient until emergency personnel arrived. >> pam: medical professionals and lawyers say most states have good samaritan laws. designed to protect people against legal liability if they perform c- p-r. the owners of the facility say there's now an internal review underway. >> a memorial for the two murdered santa cruz officers -- detective sergeant loran "butch" baker. and detective elizabeth butler-- is scheduled for this thursday. you will be able to watch the service live on kron-4. the tribute will be held at the h-p pavillion --- the only venue which organi

last week, a nurse named colleen called 911 for paramedics to come and revive her because the facilitym 911. can you believe that? the 911 operator pleaded to get someone to help. here is the call. >> bob: that is unbelievable st. response from the health facility, our practice is to call emergency personnel for assistance. we are not allowed to give cpr. that is the protocol we followed. now what in the world -- this is a nurse. it can understand if it was the janitor maybe, but this is a nurse. >> kimberly: janitor probably would have helped. this is the worst -- how could you allow another tube die that you could help? this sickens me. she might be the worst person i heard about in the last six months. do think people should be friends with her. >> eric: the reason why she didn't help was for legal reasons. >> kimberly: so what? >> eric: true story. i got a true story. die if i'm lying. ten years ago i'm in puerto rico. a guy falls off his raft. he is seizing up. he has a seizure. we pull him out. i give him cpr. working on him for 15, 20 minutes. three other people helping. taking

>>reporter: the nurse who ides herself only as colleen works at glenwood gardens in bakersfield. the call was from tuesday morning when 87-year-old lorain bayless collapses in the dining room and is barely breathing. on the other line is dispatcher trafy halvorson. >> i don't understand why you're not willing to help this patient. >>reporter: i am. >> great. then i'll walk you there it all. >>reporter: she grows increasingly frustrated over the seven minute and 17 second phone call, begging the nurse to start cpr or put someone on the phone who's willing to try. a passerby, another resident at the facility. >> is there anybody that works there that's willing to do it? >> we can't. >> we're going to let this lady die? >> that's why we're calling 911. >> we can't wait, she can't wait right now. >>reporter: help comes too late. an ambulance takes bayless to the hospital where she dies. reports say she did not have a do-not-resuscitate order and although the worker was following policy, this death opens up a legal can of worms. >> lawsuits are the least of their problems. they're loo

ems takes the liability for this, colleen. i'm happy to help you.otocol. >> john weber was a firefighter here for 21 years. he said his department responded offer. >> the calls would range from people falling to full arrest where someone is not doing it. the calls where someone would fall down, they would have a policy where it was hands-off. they would not help them. >> management told firefighters it was a matter of liability, not wanting their employees injured helping someone else. the tennessee company brookdale living facility that owns the facility said the woman who called 911 was hired to be a resident services director, not a nurse, and the facility is an independent living facility, and is not licensed to provide medical care to any of its residents. the facility says it followed its protocol by calling emergency services and staying with the patient until emergency personnel arrived. >> that was miguel marquez. awful story. let's check in with anderson cooper. >> we have a lot more on the breaking news on the program. the allegations aga

colleen kelley, great to have you with us. i appreciate your time.e world is definitely changing with this sequester. >>> republican welfare for oil companies is so big, you can see it from space. no kidding. i'll show you that next, okay? >>> and over 130 house republicans, what did they do? they voted no on the violence against women act. now some of them are trying to take credit for doing what? yeah, they say they supported it all along. big panel on that coming up. [ female announcer ] nature valley protein bars, with simple, real ingredients, like roasted peanuts, creamy peanut butter, and a rich dark-chocolate flavor, plus 10 grams of protein, so it's energy straight from nature to you. nature valley protein bars. then i read an article about a study that looked at the long term health benefits of taking multivitamins. they used centrum silver for the study... so i guess my wife was right. [ male announcer ] centrum. always your most complete. watch this -- alakazam! ♪ [ male announcer ] staples has always made getting office supplies easy. ♪

this is colleen an oncology nurse in new orleans.have her on the cover of this book. she managed to get through hurricane katrina and all of the difficulties that were involved there. and now she's pictured her with a patient named kimberly. she's very very wonderful woman who really didn't want to have her photograph taken at all which is why she's-- >> it's a great picture! >> well it kind of summed up the essence of what we think nursing is, which is about caring. >> especially during the katrina time. very quickly, if i remember correctly, she sent her family off and stayed at the hospital when katrina was hitting. >> that's right. >> and the hospital was flooded. >> that's absolutely right. we heard that story so many times, the dedication. >> dedication of all the nurses. how proud are you to be able to bring these stories to the public coming from the nursing profession? >> oh, it's been the culmination of a dream really to be able to elevate nursing where people really can see and understand the, the -- how culturally diverse

emt takes the liability for this, colleen. this is ems protocol. >> reporter: instead of helping, the woman seeks out a supervisor. the tennessee company, brook dale senior living, that owns the bakersfield facility says the woman was hired to be a resident services director, not a nurse. and that glenwood gardens facility is an independent living facility and is not licensed to provide medical care to any of its residents. the facility says it followed its protocol by calling emergency services and staying with the patient till emergency personnel arrived. now that 911 operator at the very end of that call, all she does is sigh. the 911 personnel show up, they take the woman to the hospital. she expires at the hospital here in bakersfield. the company, glenwood gardens here, is saying they're conducting an internal review to see how all of this happened and whether their own internal protocols were broken. >> do we know how long it took for those emergency medical personnel after they got that 911 call to reach the scene? >>

colleen berry. she's an associated professor at john hopkins. we will get you the details of that. it was published in the journal of medicine about one month ago. maybe more than one month ago. i'm losing track. was an extensive set of policies. one -- some of them are on the table and others that we think are relative but haven't been discussed. we focus on different categories of laws. one is focusing on the aspect of assault weapons, large capacity magazines. we saw strong support for those types of restrictions but as i alluded to before, great differences between gun owners and nongun ownerses. another set of policies we asked about pertain to who should legally be able to possess firearms. we asked about important categories, such as what is the minimum legal age for possessing a handgun. in 44 of the states right now you can legally possess a hand gun -- actually as many as you would like if you're 18 years old. but those individuals can't legally consume alcohol. you look at offending rates where they peek for homicide offending as well as other violent crimes they peek in