the only way they and 34 other victims will get their money back is if william and constance gabrielnt. john and lisa used their credit card but chase bank declined their chargeback. they are the last known victims who paid with their credit card but did not get a chargeback. >> that was really disappointing. i know they have fraud protection. we had all of our stuff, all of our information we thought was in line. and they turned us down for it. >> reporter: under federal regulations, credit card customers have 60 days to challenge a charge. now, after that, companies are under no obligation to refund money although many do for the sake of good customer relations. >> i went to chase in person, went to talk to them, and i felt, you know, alone. they didn't want to help me. >> reporter: we met john's wife lisa when she gave her victim statement in february. we heard her plight and offered to give chase a call. >> i was like, am i hearing you right? i was like, he wants to help me? >> reporter: we contacted chase, notified them about the sentencing of the the bank promised to look into