. >> i would like to call corey marshall, the manager of analysis to present this item. cory? >> good afternoon, mr. marshall. >> you can start speaking. >> good afternoon, chairman. members of the board, mr. ford, my name is corey marshall of the information and financing technology division, presenting the highlights of the fourth quarter service standards and results for 2010. diving right in, we will begin with on-time performance. the increase in the third quarter is 7%, most likely attributable to the run time adjustments and headway improvements put in during september of 2009. of the lines that were surveyed and received enhancements, 77.2% online performance, the not modified lions received just of -- lines receive adjustments. the goal was 85% on the quarter. on an annual basis, the online performance inched up words from 70.3% to 73.5%. 10 lines of achieved online -- on-time performance were achieved, one being in california, the other being in the mission ltd., the 28l and 30 to stockton being the most prominent. there were 19 lines that were 70 percent approved. >