michael robbins, a.i.a., studio robbins cortina. jennifer jones, aia-sf executive director. michelle krebull, lundberg design. ross levy, a.i.a., levy art and architecture. lou agorziak. karen pacon, myself, member of the a.i.a. jim zack, a.i.a. mada abernathy. joshua aidlan, aidlan darling design. christopher roche, who you just met, a.i.a., studio vera. and there are more names, but i've run out of time. there are 35 all together who have signed this letter. thank you. [please stand by] it's really valuable in terms of gaining efficiency. what did staff think about our org chart? what is it that we are doing together. i bet we're doing things better, faster, more efficiently than doing trainings of people or retrainings or doing things or asking this person rather than that person. i didn't hear about how to get people prepared for technology improvements or how to train them. there is some technology that helps people and some that gets in the way. and people have opinions about that and those are valuable. i'm wondering if you could talk a little bit about the people par