the public policy cottee,we worked productively during the couple of years, over lots and lots of meetings to identify procedures and regulations that aren't working as intended and to seek ways to modify them. we hope to continue to have this process with staff and commissioners. the process changes you are considering are a really good step, they are relatively modest and a good step towards improving a system that has been failing the city's residence and wasting staff time. thank you for your support. >> president hillis: thank you. next speaker, please. >> good afternoon commissioners. my name is lydia. for identification purposes i am an art commissioner. i am on the board of the art and engineers association and a member of the american... i'm here representing myself as a licensed architect in the state of california. for 20 years practising architecture, i found my company could improve the quality of lives in our community and our environment. some of our clients are hard-working middle-class, first and generation immigrant families with young children. they want to stay here and