through the eyes of guide dog, cousteau. >> he is literally my eyes. without him, several times i would have been a pancake. >> reporter: cousteau gets annalisa safely to a curb each day to catch a ride share, if they can find a driver who will take him. >> he is a working service dog. >> yeah, but i don't have any -- >> okay, but it's against lyft's policy. you have to take him. >> i know, but, i mean -- >> he's not a pet. he's like a wheelchair. any time they break the law is when we start recording. >> reporter: those refusals not just impolite but illegal. a violation of the americans with disabilities act, and against the company policies of both uber and lyft. and yet, this summer, annalisa has captured the offenses weekly on cell phone video. >> why aren't you taking me? it's a service dog, with licyft you have to. on a human level, what does it feel like? >> like i'm less than, and not wanted in society. >> reporter: in 2016, uber and then lyft, the next year, settled lawsuits by the national federation of the blind and promised to crack down o

. >> reporter: through the eyes of guide dog cousteau. >> good boy. he is literally my eyes.e been a pancake. >> reporter: cousteau gets annalisa safely to a curb each day to catch a rideshare, if they can find a driver who will take them. >> i can't take a dog with me. >> he is a service dog. >> no. thank you. >> he is a working service dog. >> yeah, but i don't have any. >> okay, but it's against lyft's policy to refuse him. you have to take him. >> i know, but i mean, i'm not going to allow a pet. >> he is a not a pet. he is like a wheelchair. any time they break the law is when we start recording. >> reporter: those refusals not just impolite, but illegal. a violation of the americans with disabilities act and against the company policies of both uber and lyft. and yet this summer, annalisa has captured the offenses weekly on cell phone video. >> i don't want to mess up my car. >> why aren't you taking me? >> i don't want to mess up my car. >> it's a service dog. as lyft, you have to. >> reporter: on a human level, what does next year settled ? >> like i'm less than and n