. >> suarez: millions of people for that, craig timberg is the "washington post's" national technologyorter. he's been following the story and trying to explain what's behind the complications so far. craig, welcome back. if you sign on to your computer today and go to the exchange web site what are you likely to find today? >> well, it's certainly faster than it was this time last week. there are elements that work and we get the sense that some people are signing up successfully, we just don't know how many because the government hasn't told us yet. >> suarez: is part of the problem that you have to do the whole registration protocol just to shop around? just to take an exploratory look at what's waiting for you? >> it's clearly one of the problems that bottlenecks were built into the system. when you go shopping on a web site and buy dog food, you don't have to wait for your credit doord go through, it will say "thanks for your order." if there's a credit card problem it will i tell you later. this web site isn't built that way, if you're stuck you're stuck. >> suarez: earlier on th