we all want the same thing. >> my glass ware and all my dishes are sparkly. >> reporter: liz crenshaw, news4. >> those ty gel packs are helping me and you can find the list of viewer solutions at nbcwashington.com. search cloudy glasses. >>> still to come on news4 this week a lesson they'll 97 forget. how a local teenager saved her teacher's flif front of the entire class. d the exercise class helping cancer patients find strength, both physically and em winter mode. standard on every 2011 jaguar. winter will never feel the same again. special lease and finance offers available for a lited time. see your d.c.-area jaguar dealer to learn more. ♪ ♪ ♪ [ male announcer every day thousands ofeople are switching from tylenol® to advil. to learn more and get your special offer, go to takeadvil.com. take action. take advil®. >>> a new survey says the washington area is tops when it come to overall well being. residents in the maryland and virginia suburbs have e longest life expectancy when compared to other states. the survey also took education and wealth into account and 47% of washingtoni

as "today in the bay's" liz crenshaw says, if you open the box and try to return some items, you could get hit with restocking fee. >> they get a little bit angry. >> reporter: no one wants to be slammed with a restocking fee. >> it is not good for us or the customer. >> reporter: best buy and other retailers incur quite a cost for open electronics returned. they pass the costs on to the consumer. >> the biggest reason is that it needs to be checked out. >> reporter: can you take it in the back, tape it up and sell it as new. >> absolutely not. it has to be checked out by a certified technician, at the geek squad or manufacturer. they have to certify that it is a sellable product. >> reporter: cameras, cam cocor and phone. if you bought a computer for $1,000, opened it and returned it, you or the person you bought it for will pay a restocking fee of $100 to $150. best buy is not alone. many retailers charge restocking fees on opened electronics for different reasons. target, amazon, sears and dell may charge 15% to restock. apple charges 10% to restock open items. h.h. greg charges 20%

and it could impact your thanksgiving travel plans. >>> and liz crenshaw.gain with jim's nasty glasses to show you what really ♪golden morning family's smiling♪ ♪gonna be a special day anncr: for the perfect start to the perfect day, i always choose land oakes all-natural eggs. from hens fed a rich, whole-grain diet with no added antibiotics or hormones. ♪pure and simple always natural♪ ♪our best eggs say land o'lakes♪ land o'lakes all-natural eggs. where simple goodness begins. [scraping] [piano keys banging] [scraping] [horns honking] with deposits in your engine, it can feel like something's holding your car back. let me guess, 16. [laughing] yeeah. that's why there's castrol gtx... with our most powerful deposit fighting ingredient ever. castrol gtx exceeds toughest new industry standard. don't let deposits hold your car back. get castrol gtx. it's more than just oil. it's liquidngineering. >>> a local school is in the midst of an online scandal with pictures and comments of students and teachers so inappropriate. the school system contacted facebook di

. >> jimmy: agnes crenshaw. [ audience aws ] oh, angus.ightning ] agnes is his wife, and you know what that means. it's -- [ laughter ] - time for -- [ cheers and applause ] -- time for the lightning round. here's how this works, buddy. we're going to put 15 seconds on the clock, then we'll show you a bunch of guys one at a time, answer as quickly as possible. there is no penalty for a wrong answer. you get one guess per guy, so make 'em count. remember, for every right answer, you get $1,000 and a carton of grade-a penguin eggs. [ penguin screeches ] ready? 15 seconds on the clock. "name that guy!" >> jacob webster. [ buzzer ] steve johns. [ buzzer ] mark anthony. [ buzzer ] obama. [ buzzer ] [ laughter ] >> god -- [ buzzer ] [ laughter ] >> jimmy: no, that was not god. no, that last guy was not god. you missed all of them for a score of zero. we were looking for in order, jeffrey ponz, garet baldwin, pat jacks, fred "happy" benson, sandy krandall, and that last one you almost missed, would have been easy if you saw it, danny pumpkin. [ l

liz crenshaw will join us. has a consumer investigation you won't want to miss. >>> now is your chance to make the holiday special for families in our area. we have volunteers standing by. that's jim vance there shaking hands. 885-4949. give them a call. give van some work to do. we're accepting nonperishable food donations outside the verizon center. that's where pat muse is. you can donate also on nbcwashington.com. >>> the verdict is in today. the jury found ingmar guandique guilty of murder in the death of chandra levy nearly a dede ago. sentencing is set for february 11th. guandique faces 30 years to life in prison. he is already behind barsfor attack two women in rock creek park. the same park where levy's remains were found in 2002. >> of course this is one of the busiest travel week of the year and new security measures at the airports have upset a lot of people. >> today the department of homeland security de it clear, there will be no big change to the scanners and pat-down procedures. julie carey is

. >> reporter: liz crenshaw, ne4. >> those tiny gel packs are helping me and you can find the list of viewer solutions at nbcwashington.com. search cloudy glasses. >>> still to come on ns4 this week a. lesson they'll 97 forget. how a local teenager saved her teacher's flif front of the entire clas and the exercise class helping cancer patients find strength, both physically and em >>> a new survey says the washington area is tops when it come to overall well being. residents in the maryland and virginia suburbs have the longest life expectancy when compared to other states. the survey also took education and wealth into account and 47% of washingtonians have at least a bachelor's degree. the d.c. area is the most affluent in the country with a mean income of $85,000. >>> well, no one should have to go through a cancer diagnosis alone and some local women dealing with breast cancer are finding support and companionship while doing some pretty tough exercise at a gym in dupont circle. it is a place for them to find strength. and as doreen gentzler shows us a place for all of us to find

liz crenshaw has more on howto avoid these pet buying pit fall and a warning.me of the following images may be disturbing. >> i was tnking, wow, what did i just get myself into? and i can't let this puppy die. >> reporter: it was suzanne's first pet. a silky terrier she named buster. she bought him online from what she thought with you a legitimate breeder in missouri. >> it was a cute little puppy with cute little stuffed animal next to it. >> reporter: so she bought the puppy d paid to have him flown to d.c. t soon after he arrived, the four-pound pup became very sick. doctors told her her new puppy had parvo virus, a potentially deadly disease highly contagious among unvaccinated dogs living in unsanitary conditions. a sign buster was the product of a puppy mill. >> i called the breeder and spoke to him a little and he spoke to me and that buster was played with every day by the family and he was healthy and he was just a great dog. >> reporter: not the case. veterinarians ve buster less than a 50% chance to live and it would cost her more than $10,000 to tr

they must have heard about the summit or here or coming under cain shaw and a meeting -- under crenshaw and a m

they must have heard about the summit or here or coming under cain shaw and a meeting -- under crenshaw and a meeting and doing what we're asking, calling the police, not letting on

they must have heard about the summit or here or coming under cain shaw and a meeting -- under crenshaw and a meeting and doing what we're asking, calling the police, not letting someone in, making a phone call, saying help me move this person away from my front door. because this is not ok. >> that's great. just really quickly, roj, my second question was in the case of el rincon, it is apparent to me as it is i think the rest of this commission, and probably to you, that the owner is not really educated in this business. and she is constantly being either taken advantage of or misinformed by her managers or whatever. do you think in your opinion, this is your opinion, i'm asking for, that some kind of education course should come down the pike for new permitees ? >> yes. >> ok. >> yes, i believe for new permitees, i believe that would be beneficial. i guess why i hesitated was the -- i think we would really have to be careful and really look at the definition of "new permitees." what is designated, for lack of a better word, credityable experience in the industry. if someone says i wa

. >>> i'm liz crenshaw. should you buy that thanksgiving turkey fresh or frozen?question. >>> should you buy your stuffing in your turkey? ? you buy your turkey fresh or frozen? >> i'm a little hungry. >> okay. the first question is about not eating but buying your turkey. and what's the difference between buying your turkeyresh and buying it frozen? >> okay. we went to the u.s. department of agriculture to help with us this answer. it says you simply buy a frozen rkey if you wa it well in advance of your meal. if you have an old bird that has been in your freezer for years, it won't taste as fresh. you want to use that frozen turkey within one year for best taste. though they say they areafe to eat years later. go ahead. it might not taste as good. makesure you start thawing it in time for thanksgiving dinner. it does take days, days, folks, to defrost a turkey safely in the frig. and if you do prefer that fresh bird, make sure that you buy it no more than two days before cooking. you don't want to buy a fresh bird and have it hang around in the frig for too long

liz crenshaw -- >> wh >> jim handly. nice to see you. >> he's upset because we don't have a rhyme. he wants a rhyme for 5:00. >> we begin with a recent holiday shopping poll. the national foundation for crit counselling found 70% of peop polled will pay for purchases with cash or a debit card rather than charging them or using a leah way plan this holiday season. experts say this is a sign con 150u78er e assumers are looking to control spending and avoid holiday debt. 's okay to make purchases with a debit card, but you may not have the same protection as you do using a credit card. it also says charging and paying the bill in full is one of the best financial moves a consumer can make. it actually builds great credit. if you do charge purchases and pay overtime, you may be on a slippery financial slope adding new debt to old is never a good idea. >>> finally, utilize those leah way progrs, they are making a comeback. with leah way, consumers put down a deposit, and make installment payments until the item is paid f. old fashioned, but it works. >>> one popular go to gift for the h

it is a problem liz crenshaw first talk about here at 5: and ever since, viewers have shared their frustrationsh cloudy glasses. coming out of clean dish washers and some possible solutions. >> you've been wearing your cloudy glass around your neck for a couple week. liz is here with the follow-up. >> we got some interesting suggestions. the problem became caer after learning detergent manufacturers had eliminated their main ingredient. foss fates to help protect the environment but leaving us with cloudy glasses. viewers have stepped up and have shared what work for them. we sowed you what is coming out of clean dh washers. cloudy glasses. and you've heard from disgusted locals. >> we're seeing inur glasses a film and spotchiness. >> they look cloudy and it is hard to explain. like they're smudged, like they're dirty. >> and we've since heard from other viewers who seem to be on top of this problem. >> what my grandmother started me on years and years agoas really paid off. >> stephanie keyes said she has the seek to getting your cloudy glasses clean and clear shelf saw our story and talk abou

but first -- >> reporter: i'm liz crenshaw. why don't postal vehicles always have license plates?the answer is coming up. >>> kids can still enjoy a happy meal from mcdonald's. today the mayor plans to veto an ordinance in san franciscohat would ban toys with meal that don't meet a certain nutritional standard. he said the law goes too far. but his veto likely won't mean much. the board has enough voteso override the veto. the ordinance woz mandate kids meals fewer than 600 calories and include fruits and vegetables to come wi that toy. >>> britain elderly polar bear mercedes has been living alone. zoo keepers flt they need someday company so they introduced her to 23-year-old walker shelf did not like him at first. it was aittle tense, shall we say. they got used to each othe they will share this four acre enclosure at the highland wildlife park in scotland. they're not expected to mateut they will remain together until mercedes passes on. then another female polar bear will be brought into the u.k. to mate with walker. >>> when we come back, we're continuing to monitor the arres

liz crenshaw has tips for creating the perfect meal. >>> we're back now with more on "today."marine hall and al roker. speculations growing perhaps prince william and kate middleton will get married at westminster abbey. pictures taken from thathurch closed down and a private meeting there. will they get married there? one thing we do know after they get married, they will be living in a small town in the northern part of wales. that is where natalie morales joins us this morning. good morning to you. >> good morning. they've actually been living here already. this is a quaint and beautiful part othe world in north wales, absolutely stunning, as you can see from the gorgeous landscape behind me. it is rainy and windy. i imagine they will spend a lot of time indoors and being romantic, whatewlyweds do, once they get married. a beautiful part of the country and said to be enjoying their time here and do get out and mix with the locs and have my tour of anglesey next. >> i wasn't sure where natalie was going with that story. you pulled up just in time. >> that hat is very nice. >

. >> i'm liz crenshaw. tricks of the trade f test test. test. test test. test. test test. test test. "access llywood" test. >>> hosting tnksgiving dinner is a big deal and it often come with a lot of ressful. >> here's some tricks of the trade. >> reporte we're here at stratford university with the chef. welcome back. >> thank you. >> reporter: we've got thanksgiving tricks of the trade to -- >> make your thanksgiving less stressful and much easier. >> reporter: where will we start? >> the turkey. we've taken out the breast bone and the back bone. butterflied it. >> reporter: i don't know how to get the bones out. >> your butcher can do it for you. we're going to tie them up. it's been about an hour and a half. >> reporter: he's done. >> wee eliminated half the trauma here. now the carving will be simple because there are no bone. wow! no bones. you just slice straight down. >> straight down through. >> reporter: the next panic for thanksgiving is lumps in the gravy. >> the trick is to make a proper roux. get your fat nice and hath hot and then add an equal. a flour. then

it is friday which mean it is time to turn to liz crenshaw. >> people always ask this question abouton. how do i catch something from somebody else. >> it is timely. it is all around us. our first question does come from devin. he said he has a cold and wants to know how long can germs last on thing like key boards. >> we didheck with the infectious disease specialist lisa pits patrick for this aner. she told us thlife of a germ depends on several factors. how, cold and flu germs normally last up to three hours outside the body. thatean that germs on surfaces on door knobs and key boards can last up to three hours after the germ is exposed to that surce. on very rare occasions, some germ can la up to 48 hours on surfaces. wash your hands, wash your hands, wash your hands. sorry. >> that's the key. >> motherf three. >> say it a lot. wash your hands. >> our next question come from pam. pam has heard never to park over a pile of raked leaves. >> we did could not tack the firemen r your answer. it does not recommend that drivers, that over leaf piles. this is because large mechanical par

. >> i'm liz crenshaw. how long should you cook your thanksgiving turkey? that's the question.g does it tea defrost a frozen turkey and what should do you wit the leftovers? a thanksgiving edition of "ask liz." how long does it tea defst a frozen turkey? >> no one wants a frozen birth. the u.s. department of agriculture has some tips. it says the safest way to defrost a turkey is in the frig. that will take 24 hours of defrosting for every four to five pounds of turkey. a 12 to 16 pound turkey, three to four days to defrost. go check your frozen bird and see if you need to move it into the frig this weekend. you can completely cover it in cold water putting it in a plastic bag or large bowl of this is faster. 30 minutes per pound of turkey. that means a 12 to 16 pound turkey will take six to eight hours. change the water every 30 minutes to keep it cold. >> now once it is defrosted, how long doest take to cook it? >> don't pay attention to your grnd motr's recipe. forget what your grandmother said. all turkeys cook at a different rate. the usda recommend 325 degrees and then ro

liz crenshaw answers your thanksgiving day questions. >>> on news 4 at 5:00, local school buses captureg the law and putting students' lives at risk. why aren't drivers getting slapped with tickets? those stories are few starting tonight at news 4 at 5:00. >> we'll be watching, pat. >>> time for a final check on your forecast. tom kierein here. good morning. >> good morning. as we approach the noon hour, it's still rather chilly. there's the live view from the sky watcher camera. we've got quite a bit of sunshine here on this friday. right now it's just right around 50 degrees. it will only warm up maybe another two or three degrees for the high. because we've got this persistent flow coming in out of the northwest that is tapping some chilly air, it's up around the rthern great lakes region. that's going to be with us here today. overnight tonight, clear and chilly and cold by dawn saturday. tomorrow, we'll have a few high clouds during the afternoon as we reach the upper 50s. and then on sunday, chilly in the morning into the mid-30s. but sunday afternoon should warm into the low to m

liz crenshaw reveal tricks of the trade to cook u that perfect feast. she joins us tonight only here at 5:00. we'll be looking for you then. back to you. >> thank you. >>> time for a final eck on the forecast with tom. >> here's your four-day forecast. later today into the upper 50s, increasing clouds, clearing tonight and a cold start to friday. tomorrow bright and sunny, highs, low 50s, and should be sunny over the week en. sunny afternoons and cool, but chilly in the orning. a look into next week. a warming trend, monday up around 60 and maybe making it into the low and mid-60s on tuesday. then the big getaway day for thanksgiving looking like a wet day, high near 60. see you tomorrow morning. >> thank you, tom. >>> it's time for russians to be heard. no, it's not election time. it's sometime to help russia's prime minister name his new dog. vladimir putin got piz precious puppy from a gift from bulgaria's prime minister. a statement on putin's website says he's sew litting suggestions for names. anyone can submit. it's not clear what the winner will

[laughter] >> lawrence crenshaw. many people love with the cyclical factors that drive and employment. certain jobs may never come back to the u.s. what do you think about the strategic efforts and what can be done more? >> i am not a legislature member for have influence on congress. there are those that can water the garden and make sure we get it right. it is very clear to me that as a global investor and just watching what is going on with our economy that other nations are making enormous progress. this is good news. we won the cold war. we did not have comparted -- competitors of partners in trade. when you have billions of people, you want to improve your living standards. we see that in china. what i like to quote from winston churchill is refined process these. he was a free trader -- processes. he was a free trader. we have been similar to that doing it successfully for some time. we must continue to improve the standing of our people and prosperity. it comes down to education. that is where we are threaten