and we have great success revamping 311 and they have been great in hosting us and both director cronnenburg and carole devoting staff to help us work together. in terms of 311, i just want to mention a couple of things. number one is there are 200 to 250 calls a day that come over 311 city wide regarding encampments throughout the city. between august 25th and august 31st, there were reported 1,285 calls for service people in encampments. the primary areas called are the mission and civic center. last week we trained our officers and loaded on their smart phones. now officers, the homeless outreach officers on patrol are clearing 311 complaints that are experiencing when they're cleaning up encampments from their phones. we're using technology to clean it up and what is exciting is not we have revamped the 311 system starting august 8th where all the encampment calls are coming to the healthy streets operation center and we're triaging them and making determinations who should respond. should it be public works or the police department and we're working to have a better response time and be