they use crowdstrike. talk about what is going on. the update to the crowdstrike falcon sensor. i have been falling a following your great reporting and the domino effect here. >> crowdstrike is an integral part of many businesses cybersecurity operations. that's why this is a global issue because of how big crowdstrike is because it is embedded in so many systems across the world. they provide this end-point security system. if you have a laptop or a phone, that may be perhaps running this crowdstrike cybersecurity software on it. when there is an issue with end-point software like that and when there is a bug in the update like crowdstrike has been trying to rollout, that is going to directly impact those devices that you were using. that's why, for example, if you look at perhaps a window-based laptop like we have been using this morning, you see the blue error screen that's come to pass as a direct result of what's been happening in the back end for crowdstrike. what they've got to do now is effectively rollback this upgrade which could take a few hours to do. this is not an

if it crowdstrike product? it seems to be, yeah- if it was _ crowdstrike product?e, yeah- if it was a _ crowdstrike product? it seems to be, yeah. if it was a wider _ crowdstrike product? it seems to be, yeah. if it was a wider windows - yeah. if it was a wider windows issue i think it would be even worse thanit issue i think it would be even worse than it currently is. crowdstrike is a massive cyber security company, one of the biggest in the world and ijust one of the biggest in the world and i just checked one of the biggest in the world and ijust checked on the one of the biggest in the world and i just checked on the website about 24,000 customers around the world. that doesn't mean 24,000 computers, that 24,000 customers. she can times by 100,000 200,000 whatever, to the number of end points, which is computers or servers that are protected by crowdstrike. it makes sense that we are seeing this level of destruction. what so we just said is true, we will possibly see this get worse before it gets better because as countries around the world wake up and login t

crowdstrike singh that they have implement a fix. but it will take time —— crowdstrike are seeing.ravellers, including travellers in berlin. we will travel now to speak to my colleague. a mixture of calm but annoyance given the amount of disruptionjust annoyance given the amount of disruption just that annoyance given the amount of disruptionjust that one annoyance given the amount of disruption just that one airport? traditionally this airport is packed, queues are moving, but very slowly. what we are seeing, although it is crowded, it is a calm atmosphere i cannot see it is chaotic. but lots of concerned aces. everyone is on the phones, trying to contact airlines, get information, which is difficult, because the airlines themselves are overwhelmed, particularly some airlines such as ryanair are having particular rya nair are having particular problems. ryanair are having particular problems. the fans are, they are saying they are only minimally affected. 0ther saying they are only minimally affected. other parts of germany, frankfurt, i spoke to a person there, said they have not

we have had a statement from crowdstrike, from the boss of crowdstrike, from the boss of crowdstrike,ry for the impact we have caused to customers, travellers and anyone affected by including our companies, says the ceo of crowdstrike, the cyber security firm that is trying... that says it has issued a fix. we are keeping you up—to—date on bbc news, of course. todayis today is bringing some of the hottest weather of the year so far in many parts of the uk. the sun was shining earlierfor this in many parts of the uk. the sun was shining earlier for this weather watcher in surbiton, south—west of london. but it hasn't been like that everywhere. this was the scene on the western side of scotland, with a lost of mr and mark and low cloud. —— with a lot of misty and cloudy weather. there will be some outbreaks of rain. the best of the sunshine is across parts of england and wales, away from these western coasts. in the best of the sunshine, temperatures climb into the low 30s celsius for some. even naughty scotland, with a little sunshine, not doing too badly. up to around 25 celsius in th

microsoft may use crowdstrike.does seem a little bit interesting these two issues happening at the same time attribution and determining the root cause of the issues is something to take a long time. people forget these systems we are talking about is complex millions of lines of code for software or millions of lines of service. i'm finding out if something goes long takes time and a lot of investigation >> nick, we do appreciate your expertise. nick france, cto of setigo. >>> coming up, more on the outage affecting global markets. we'll be back with you after this short break we'll be back with you after this short break we'll be back with you after this short break we'll be back with you after this short b thiswhat is recirkul? cirkul is what you hope for when life tosses lemons your way. cirkul is your frosted treat with a sweet kick of confidence. cirkul is the effortless energy that gets you in the zone. cirkul, available at walmart and drinkcirkul.com. >>> a major global outage impacting millions around the

crowdstrike is among hem.ch more on the global computer outage this morning thheowow22wi t d dn 0. hear me n? can you hear me now? can you hear me now? (dj) can you hear me now? (runner) stay with me now! (teens) oooo! (woman 1) mírame ahora! (woman 2) get em now! (roger goodell) we're ready now! (woman 3) have fun! (fan) ooo, pinch me now! (woman 4) save me now! (toddler) let's go now! (woman 5) check me now! (toddler) catch me now! (gamer 1) cmon! (gamer 2) play me now! (toddler) okay, bye now! >>> welcome back to "squawk on the street." some developing news out of the biden campaign. meghan cosell la in washington with the details. >> hey, sara. there are a lot of moving pieces to this biden story. nbc news reporting members of the biden family have been discussing what an exit from the campaign might look like. this is according to two people familiar with the discussions saying that they're discussing an exit on biden's own timing with a carefully calculated plan in place. they say they're weighing a few

do you run crowdstrike or not? - impacted by this? do you run crowdstrike or not?cted by this? do you run crowdstrike or not? that is i impacted by this? do you run crowdstrike or not? that is a | crowdstrike or not? that is a differential. if you are not running crowdstrike you might have had microsoft challenges but you might have been asleep. crowdstrike is used by larger businesses, that's why you are seeing in the news lots of airports and financial services people in professional services firms and ironically, crowdstrike, i don't know if you are aware, is a protection tool from cyber attack. you have to have the budget to pay for that. you have to have the budget to pay forthat. people you have to have the budget to pay for that. people who don't have that tool ironically are less impacted by this. but that tool is there to help you in the event of someone trying to attack your network. the you in the event of someone trying to attack your network.— you in the event of someone trying to attack your network. the irony of that is not lost _ to attack your netw

crowdstrike, off about 13%.microsoft. we should mention apple computers and others use those products not impacted by this, but microsoft users across the board -- i shouldn't say across the board, but those that are plugged into crowdstrike impacted. microsoft, off by about 1.3% right now. and then, airlines. some of the most in terms of businesses that are being affected as we speak, you can see american airlines, up a little bit. everybody else, down just marginally. american, we should mention, has lifted its ground stops, and united and delta flights are also coming back online right now. >> wow. but these are still the lines that you're facing. you could be facing long lines at any point, but airports around the globe, we've been looking at long lines as they deal with delays, trying to figure out what's happening. some of the airlines had said, be there extra early. some cases, three hours ahead of time. when you woke up this morning, if it was early, you may not have been able to check in online for your

the breaking news is that crowdstrike | breaking news is that crowdstrike have confirmed that it wasx to it. stay with us here on bbc news. let's get a check on the weather. hello, the heat and sunshine will last another day. afoot today. there is rain not too far away, already coming into the western side of scotland. the reason for all of that heat is because we have been dragging in the heat and humidity from thejets dream has been buckle to the west, but now it is starting to the west, but now it is starting to gather and will push the weather fronts across the shores. that's true tonight and tomorrow. the sunny wind is still with us, the remnants of yesterday's weather front stuck across scotland and northern ireland, but it is lifting, breaking, much drier and ireland, but it is lifting, breaking, much drierand brighter on a whole, but the rain will come into the western isles through the day, they could be isolated showers in eastern wales. more sunshine fur parts of north—east scotland and northern ireland compared to yesterday. a pleasant 22. we might get into the high 20s a

you can't just delete crowdstrike.c.com reporting some tesla systems have been hit with the outside, possibly impacting production. meanwhile other cyber security names are up. crowdstrike down almost 12% right now. we're waiting for more updates from crowdstrike and microsoft when everything will be online. the most important question what happened, how does it not happen again? >> that's what we're going to open the show with. crowdstrike down following the cascade of those i.t. outages. our next guest lowered his price target for the stock, but says no one fully understands the scope of the disruption just yet. calling it, quote, unquote, an unprecedented event for the industry. joining us now is peter lavigne, also chris pearson, ceo of black cloak. thank you for being here. i'm going to open it up with chris pearson because he's a member of this industry and to maybe ask how deep this could go. crowdstrike is a major player when it comes to cyber security, a large competitor out there. what exactly can the framing

ed: crowdstrike. it's down big. market leader in endpoint ransomware, put out a faulty patch, and that impacted windows hosts around the world. coincidentally, there was a microsoft azure outage. both of those contributing to the downside in the stock. there have been fixes issued. so many have reached out on social saying turning the computer on and off 15 times seems to have worked. caroline: [laughter] blue screen of death as it was known throughout any airport you are unfortunately stuck at. let's take a closer look at a botched crowdstrike update. it disrupted airlines, banks, health care systems. who do we bring on? tom giles for the team-leading perspective here. we have a busy set of teams across asia and europe today. tom: massive outage, unprecedented in scale in many ways. as ed six hinckley summarized, there was an upgrade to crowdstrike software. this is a cybersecurity team many companies and businesses and government agencies around the world rely upon to monitor their systems and keep the intrusions

my suggestion to anyone that is using crowdstrike or considering using crowdstrike, obviously, the responseowdstrike decides to have, the transparency they have. in cybersecurity, trust is really important. the most important thing is to acknowledge this could happen to anyone. there is obviously some lessons to be learned in the crowdstrike team. what is really important is, consumers of the product, to look at how they have rebuilt that trust with customers and how they will prevent this from happening in the future. lewis: fascinating. thank you for that. we finished talking about crowdstrike. who are they and how has this failure delivered such a widespread global impact? here is our world business reporter. >> there is a reason crowdstrike exists. above all else, to protect software users from the problems that we have seen today. as a cybersecurity firm, its focus is on managing external threats from bad actors. so it's a huge embarrassment to find itself at the heart of this situation. the company based in austin, texas was founded in 2011. six years on, valued at a billion dollars.

it's great that crowdstrike have issued _ time. it's great that crowdstrike have issued a _ time.at crowdstrike have issued a statement - time. it's great that crowdstrike have issued a statement to - time. it's great that crowdstrike have issued a statement to say| time. it's great that crowdstrike - have issued a statement to say they are working on a fix and customers willjust have to hold fire for that fix, and hopefully by the time people come back into monday to friday 9—5 that everything will be “p friday 9—5 that everything will be up and running. but that will not tell people at airports, hospitals, trains, buses were butjust be patient, it is not a cyber attack, it is not an armageddon type situation. they have issued that statement. an awful lot of stuff has gone down, but not magically everything. no, and it would just be there customers. not in body would buy crowdstrike. global situation, how many customers? we have seen the complete range of different customers. yes. which isn't very good, and there is hackers looking at this as well. exactly that. obviously the cro

now here is that fix on that crowdstrike that engineers at crowdstrike engineers have posted on socialar with computers and you don't need your computer this second, wait for an automated pitch. but if time is of the absolute essence, you can boot into safe mode or the windows recovery environment that should come up as an option automatically. you're going to go to the c drive and then you're going to. this is the part you should take a picture of that file directory there. and then there's that file c-50291 star dot system. now delete that file and reboot and that's again if you're very familiar with that kind of procedure. crowdstrike ceo spoke just a minute ago on this on the today show with this explanatio. the system, was sent an update and that update had a software bug in it and caused a, an issue with the microsoft operating system. and we identified this very quickly and remediated the issue. and as systems come back online, as they're rebooted, they're coming up and they're working. and now we are, working with each and every customer to make sure that we can bring them back

it reaches to crowdstrike, gets the right update. the better the one they switched out and everything's fine. but that takes a lot of time. and time, unfortunately. and cybersecurity is never a great thing. >> i saw that with our it guys who worked heroically to get the system back up for us too, and it was cumbersome. and thank you. by the way, that analogy was so easy to understand. so thank you for that, okay, so the result was, you know, all these airlines were affected, but a few seem unaffected, like alaska and southwest. does that mean they don't run windows, or do they have some sort of backup system that makes them more resilient, that maybe everybody else should think about? >> well, it's one of a couple of things they might not be using crowdstrike as their cybersecurity solution. they could have, logged into windows after the attack. so if you actually before the attack, after the attack. so if you were logged in after a certain time in the morning, if you booted your windows, then you were fine. i suspect they don't use

crowdstrike is a us firm founded in 2011. incidents and usually deal with the aftermath of hacking. but this time, it was to be their own product, which caused the problems. we stopped cyber attacks, - we stop breaches, we stop a lot of bad things from happening. if we think about the intersection of those companies, which both operate crowdstrike and also operate windows operating systems on their devices, this is a very large potential. it's one of the biggest dangers is if you have just one point of failure for so many systems, then at some point this was bound to happen. what was the impact of this computing crisis? i would be surprised if there hasn't been an impact on global economies. i would also be surprised if there isn't an impact on the value of crowdstrike and also to an extent, microsoft. the amount that the global economy would have been affected by this kind of move, it's almost impossible to say because it could be billions of pounds, but it could of course, be even more than that. the it outage has also affe

so, so far, so good as far as crowdstrike that, you know, shares of crowdstrike not doing well today. this is their ipo. some years ago. you're probably not a household name. they work behind the scenes stopping bad things from happening. this is one of those companies that ideally you never have to think about. right now. they are definitely everyone's least favorite company. but in general they are. they're fixing things behind the scenes so that you never notice them. and your life continues as normal. yeah. upset today. thankful tomorrow when they prevent some cyber attack from happening. exactly. your system. so yes. all right. well at least it was nothing outside. this was not a cyber attack. not a not a cyber attack. it was some sort of error. all right. thanks. sorry. take a picture of that quick fix you got. all right, well, let's turn now to the impact this morning at airports from this historic outage. let's take a live look at both sfo and oakland, where flights are being impacted today in the bay's thom jensen is live at sfo this morning. tom. some of those passengers had

one of the values that crowdstrike _ of that? one of the values that crowdstrike falcon _ of that? that? one of the values that crowdstrike falcon brings, the | crowdstrike falcon brings, the product in question, is that it has such an installed base because it gives them better visibility and therefore theoretically they can at least stop more cyber risks. of course went that goes wrong, a bigger problem for more companies, in more countries. but i'm not sure if there is a solution. the reality is, it is a successful company. it is installed in many organisations that run critical services, for all of our economies. in this instance, it was a technology failure rather than a malicious act but it does highlight our reliance on a whole range of software providers. it reliance on a whole range of software providers.- reliance on a whole range of software providers. it has been called a human _ software providers. it has been called a human error, - software providers. it has been called a human error, and - software providers. it has been called a human error, and the. called a human

using crowdstrike is obviously, the response crowdstrike at the sides to have, the transparency thatsecurity trust is really important so the most important thing here is to acknowledge this could happen to anyone. 0bviously, acknowledge this could happen to anyone. obviously, there are lessons to be learned on the crowdstrike team, but what is important is the consumer of their products is to take a look at how they have rebuilt their trust with customers and how they will prevent this from happening in the future. fascinating. thank you very much for that. we finished there about talking about crowdstrike, who exactly are they and how has this failure to deliver such a widespread global impact. here is our world business reporter david. there is a reason crowdstrike exist, but laws to protect software uses from the problems we have seen today. as a cybersecurity firm, its focus is managing external threats from hackers and other bad actors so it's a huge embarrassment for the company to find itself at the heart of the global situation. the company based in austin, texas founded in

crowdstrike, we know their share — share price?rowdstrike, we know their share price has _ share price? crowdstrike, we know their share price has fallen - their share price has fallen dramatically at the moment. they seem to be ultimately responsible for the outage. there will certainly be reputational damage for them, whether there is financial damage, that will be sorted when we see the full impact of this outage over the coming days. full impact of this outage over the coming days-— full impact of this outage over the coming days. thank you very much indeed. reporting _ coming days. thank you very much indeed. reporting there _ coming days. thank you very much indeed. reporting there on - coming days. thank you very much indeed. reporting there on the - indeed. reporting there on the impact of the financial sector. i mentioned that the company crowdstrike, it is a cybersecurity firm and says a defect in one of its software updates hit windows operating systems. the impact of this has been so widespread and so quick and in many

crowdstrike is being to blame for this. the company says trouble with an update affected computers, running microsoft windows, noting this was not a security incident or cyber attack. nonetheless, everyone affected trying to get back on track. now travelers are stranded at airports dealing with grounded flights and very long delays. travelers have been stranded at airports dealing with grounded flights and those delays over at san francisco international airport systems are back online. but 87 flights have been canceled and nearly 200 are still delayed. we spoke with some travelers earlier today who have been at the airport since last night trying to catch flights and they say they're exhausted and concerned about everything that's going on. >>technology can be scary in that aspect by the fact that it's one little software not running to suspect. many people's lives. >>and still going some screens inside the airport still have what experts are calling a blue screen of death. thankfully more airport computers are coming back

maybe it is not just a crowdstrike.annot rely on a chip company, or a geopolitical issue? the world is so interconnected. jonathan: crowdstrike negative by 12%. it was a lot worse earlier in the premarket. equities elsewhere on the s&p 500 shaping up as follows. equity futures look like this. just about unchanged. note price action in the bond market. coming up, we catch up with robert casey as president biden faces growing cost about out. katrina dudley as stocks fall for a second straight station. jerome schneider as official signal a september rate cut. we begin with global tech outages linked to microsoft and crowdstrike causing widespread business disruptions. a growing list of companies reporting software glitches, including banks, airlines and restaurants. microsoft says the underlying cause has been fixed but the impacts continue to affect some of the365 apps and services. guy johnson on top of the story in london. going into the morning we spoke and it sounds like we have a fix and slowly the airlines are going

crowdstrike -- i do have teleprompter.t's okay around here. we'll have the very latest, though. but first we'll begin with today's markets. >> i've got to tell you. when i got in this morning, half the screens in our news room had the proverbial blue screen of death. it's been a rough one so far today, but things are hopefully on the mend. the markets, however, are not on the mend. we are hovering near session lows right now. it's red across the screen. the dow industrial is down about 1%. the s&p 500 currently stands at 5511. that's down about 2/3 of 1% or 33 points now. at the highs of the session, we were up 13 points, down 37 points at the low. so, that's your trading range tilting toward the lower end of that. and the nasdaq composite keeping pace with the s&p, down about 2/3 of 1%. 17750 is the last trade there. kelly referred to the global i.t. outage, the biggest in history, has led crowdstrike shares to be down 10%. it's been holding around these levels for quite some time this morning. we'll see what happens ther

crowdstrike deploying a fix around 5:30 a.m. eastern time. ceo george kurtz apologizing. >> we're deeply sorry for the impact that we've caused to customers, to travelers, to anyone affected by this, including our companies. >> reporter: but the damage was already done. and while he stressed that this was not conducted by a bad actor, many pointing out that crowdstrike, a company meant to prevent cyberattacks, essentially created a massive, if unintentional, cyberattack. >> the more interconnected we are when it comes to travel and medical care and emergency services and military, the more vulnerable we are to this type of threat. it is something we should take extremely serious. >> whit: erielle reshef back with us from laguardia. quite a scene out there today, erielle. what's the latest from crowdstrike on how long this could last? >> reporter: well, whit, as you can see, it's pretty empty here at laguardia, as it seems that people have heeded the airlines' guidance to stay home, check flights before heading to the airport. as for crowdstri

sonali: can we talk also about crowdstrike for a moment?rowdstrike really did impact a lot of the financial community. what did he say to you about that? caroline: look, everyone's going to be affected was his main point of view and they did have a slowing of their service at the beginning of the morning and largely, he said the way in which they felt it was a load of phone calls. people are stuck in an airport. they're unable to rebook. and so they're getting on and not wanting to do with the chatbot but the real person behind that. they were affected but most businesses in some way have been affected by crowdstrike. i'm about to get on a plane later. so fingers crossed whether or not it's running. sonali: very good luck to you. a lot of people have been sitting in airports. we hope you are not one of them, caroline. thank you to caroline hyde, co-host of "bloomberg technology." coming up, mark zuckerberg calls trump badass but stopped short of endorsing him for president. this is bloomberg. ♪ all-day energy starts with clean hydration. lm

shares of crowdstrike closed down 11%. we're still waiting for more updates from crowdstrike and microsoft about when everything is expected to be functional and back online. after that it's going to be the investigation time, figure out what went wrong and what to do about it next. >> steve, thank you. so what does crowdstrike's issue mean for its stock longer term. let's bring in wells fargo senior research analyst, andrew now nowitzki. the stock dropped by $74 billion in market cap today. how do you start thinking about the longer term impacts on c crowdstrike, whether it be reputational hits, the ability to have companies to switch cyber security providers and also the liability issues the stock might face. >> thank you for having me on again, it's great to see you. the financial impact really depends on customer churn, and i'd say that's predicated on the recovery. as steve noted, this is a very manual process to recover from. if they remain, if companies remain down throughout the rest of the weekend and they're not

we have also got a company called crowdstrike.any. it is used by lots of people and there are reports that it has pushed out an update which has badly affected pcs and devices running microsoft software, which is obviously an awful lot of them because millions of people around the world use things like microsoft 365. so it is looking like either a combination of those two things or those two things are connected and thatis those two things are connected and that is what has caused this problem. often when you hear about an outage, by the time you have had the chance to think that is annoying it has rebooted and everything is fine and it is gone away. i don't think we're going to see this in this case. even if the core issue itself is resolved, the knock—on effect we are seeing this morning is so considerable that it will take quite a while i think for everything to settle down and get back to normal. and i think lots of people are going to find that

crowdstrike is a us firm founded in 2011.sually deal with the aftermath of hacking. but this time, it was to be their own product, which caused the problems. we stop cyber attacks, - we stop breaches, we stop a lot of bad things from happening. if we think about the intersection of those companies, which both operate crowdstrike and also operate windows operating systems on their devices, this is a very large potential. it's one of the biggest dangers is if you have just one point of failure for so many systems, then at some point this was bound to happen. what was the impact of this computing crisis? i would be surprised if there hasn't been an impact on global economies. i would also be surprised if there isn't an impact on the value of crowdstrike and also to an extent, microsoft. the amount that the global economy would have been affected by this kind of move, it's almost impossible to say because it could be billions of pounds, but it could of course, be even more than that. the it outage has also affected the value of c

so software update from , that fals crowdstrike, and crowdstrike isp one of the world'sac largest cybersecurityers. it's even forcing some major air lines to ground flights. we have a live look at laguardi. it's even forcing some major airlines to ground flights. we've got a live look at new york's laguardia airport. some flights have just started airport. some flights started taking off taking off moments ago, but a number o moments ago. but a number of planes lined upe ground on the ground. there is a lot of chaos at the nation's airport. a lot of people probably heading to the airport this morning wondering what is going on. we have complete coverage. we will begin with nbc's tom costello. >> good morning. it is a real mess. some airlines are reporting some of their systems are coming back online. others including delta pausing all flights earlier today. we're reporting 1,400 delays -- make that 3,600 delays, 1,400 cancellations. that has of 7:00 a.m. pacific time. that will continue to grow. this is the misery map. the red highlights the most affected airports, and l.a.x. is starting to sho

crowdstrike overnight.e is a cybersecurity company that provides services to cloud technology. it's an $80 billion company. it's a significant service. it provides all sorts of information and support to services around the world. and that's why this incident, this small bit of code , incident, this small bit of code, has had such a drastic impact , has had such a drastic impact, because millions of people do rely on the services it provides. microsoft has been the platform affected the most. its operating service windows being bncked operating service windows being bricked in many cases by this software bug. the chief executive, the ceo of the cyber security company crowdstrike, saying that they are continuing to work to resolve this incident. and that comes after this morning when he said he was deeply sorry for this issue. >> charlie peters is an astonishing state of affairs. this is what we will promise with the millennium bug. this is precisely the kind of terrorist incident that we may get a cyber att

either microsoft or crowdstrike? >> well, yeah, crowdstrike, i mean, it's the definition of a bad situation. anything that's in an uptrend that suffers an immediate aggressive setback, not just a dip, but a heavy volume drop in gap typically, it's news-related, and that was, of course, the case with crowdstrike. now down from $400 to $250. it is always tempting to think, maybe i can catch this for a bounce, but this is more damage than i would say is normal, and i would resist the temptation to try to step in. >> i know we said this is a rounding error, and relative to the size of microsoft, it is a rounding error. at the same time, guy, if we are in a market environment which questions higher valuation stocks, which questions, you know, the return on investment of a.i. investments, which questions how much revenue is microsoft actually going to generate from co-pilot, and then you lump this on -- >> that's -- now you look -- you are always looking through it, i know you do, through the right lens, but with that said

a faulty update by the global security firm crowdstrike appears to be the cause of the problem.s been deployed. but experts see a full resolution could take some time because each computer affected will need to be manually rebooted. this is the seen live in rome at one of the many airports where it problems mean issues with check ins. welcome to bbc news. businesses and institutions around the world have been knocked off—line because of a major it outage. microsoft says it is investigating what it describes as snags

at crowdstrike _ channels of air. the cause? at crowdstrike we _ channels of air. the cause?ir. the cause? at i crowdstrike we monitor trillions channels of air. the cause? at - crowdstrike we monitor trillions of cyber events... aha, crowdstrike we monitor trillions of cyber events- - -_ cyber events... a single update by this us antivirus _ cyber events... a single update by this us antivirus company. - cyber events... a single update by this us antivirus company. you - cyber events... a single update by. this us antivirus company. you may never have heard of cybersecurity firm crowdstrike before but it has thousands of customers around the world, many of them huge organisations like airlines and banks. ~ ., , , organisations like airlines and banks. ~ ., _ , organisations like airlines and banks. ., _ , ., banks. we are deeply sorry for the im act we banks. we are deeply sorry for the impact we caused _ banks. we are deeply sorry for the impact we caused to _ banks. we are deeply sorry for the impact we caused to customers i banks. we are deeply sorry for the l impact we c

at crowdstrike, we monitor trillions of cyber events. i the cause? single update from this us antivirus company. you may not have heard of crowdstrike before but it has nearly 2a,000 business customers around the world, many of them huge organisations like airlines and banks. we stop a lot of bad i things from happening. we're deeply sorry for the impact that we've to customers, to travellers, to anyone affected by this, including our companies. so, we know what the issue is. we're resolving and have resolved the issue. now, it's recovering systems that are out there. to be clear, this wasn't a hack or cyberattack, so you don't need to change any passwords. it only affected machines running microsoft. but every single one will need a manual reboot in safe mode, which is not as simple as turning it off and on again. microsoft says some people have to do this as many as 15 times. we've been long encouraged to keep our devices�*s software up to date but there are now questions as to how one faulty update could have brought so much chaos. vincent mcavine

and so far crowdstrike seems to be doing their job there. but when it comes to pushing out an update, they clearly failed here. if it just shows if we do get to a point where their systems are compromised -- this is relatively smooth. it's going to be quite chaotic when they can't push out a fix, if they're held at a bitcoin ransomware or something like that. that's where things get really scary. this is just a lesson learned about how we need to be taking these things incredibly seriously and folks buying these products should be doing their due diligence. i'm going to split the difference between malcolm and catherine. on the one hand, crowdstrike has a sterling reputation for their product. so, today is a big blunder. at the same time, we still don't know the details of what exactly happened and how this was able to happen. i'm still waiting to see the results of a more formal investigation before we make a call there. >> yeah. i guess so are we all. steve, malcolm, catherine, thanks so much. appreciate the help putting it all into perspe

it can't fly, because crowdstrike has an issue. i mean, what are the am i right to think that there could be very serious national security implications of a us company the one that could do all this there's two issues. >> one, you talked about nation-state. there's nation-state cyber actors that are looking specifically what happened. they might not be involved with how it happened, but they're looking at what happened, what were the reactions, what the reaction times were, how they fixed so that if they look at an offensive cyber operation against the united states they can map out what was done that we found that in iraq and afghanistan wars that they were looking at testing things and the reactions are big. the other one is the cyber actors, even if they were involved in it. there now, taken advantage of it, they quickly got domain names close to crowd how striking they're doing phishing attempts. now, there's a list of people who were affected and engineers from crowdstrike were calling him trying to gain at so it's bigger tha

at crowdstrike, we monitor trillions of cyber events.ingle update from this us antivirus company. you may have never heard of the cybersecurity firm crowdstrike before, but it has nearly 2a,000 customers around the world, many of them huge organisations like airlines and banks. we stop a lot of bad things from happening. we're deeply sorry for the impact that we've caused to customers, i |to travellers, to anyone affected | by this, including our companies. so, um, we know what the issue is. uh, we're resolving and have resolved the issue now — - it's recovering systems that are out there. _ so what went wrong? first of all, to be clear, this was not a hack or cyber attack. you don't need to change your passwords. a faulty update meant millions of microsoft users saw this screen pop up. if you know it, it'll make you shiver — the blue screen of death. it pops up when there's a critical error affecting the operation of your pc, in this case accompanied by an unending loop of trying and failing to restart and launch properly. it only affec

crowdstrike ceo george kerr said. the issue has been identified and a fix has been deployed first and foremost. >> again, just to reinforce what you said, it wasn't a cyber attack. you know, it was related to this this content update and as you might imagine, we've been on, you know, with our customers all night and working with them, many of the customers are rebooting the system. it's a very complex world, and there's a lot of interactions and always staying ahead of the adversary is certainly, you know, a tall task. >> airlines are resuming some flights tonight, but customers can expect to have some schedule disruptions throughout the entire day. ktvu christian captain live at sfo. now with a look at all of those disruptions in christian, there are many of people affected by this. >> yeah. christina, you were talking about those schedule disruptions. let's give you a sense on what some people are facing tonight, especially if you're going to a hub like, say, denver. you can see this flight here to denver. that flig

this is a you know, the crowdstrike has said it is not a malicious actor.said, it does highlight the dependence that we have on a small number of suppliers, crowdstrike plus microsoft in this incident. if you have those combination, then the fix is also really, you know, it's not difficult, but it is time consuming. you need to have hands on keyboards on every computer, so it's going to take some time to get back to normal. turkey's president has said the reunification of cyprus is not possible, and that there is no point holding talks with that as the goal. recep tayyip erdogan was visiting the island to mark the 50th anniversary of turkey's invasion. with me is paul moss, europe editor for the bbc world service. reminders of the background to all of this. , , , reminders of the background to all ofthis. ,, ,, , of this. cyprus became independent in 1960 and from _ of this. cyprus became independent in 1960 and from then _ of this. cyprus became independent in 1960 and from then there - of this. cyprus became independent in 1960 and from then there were .

at crowdstrike, we monitor trillions of cyber events...e update from this us antivirus company. you may have never heard of the cybersecurity firm crowdstrike before but it has nearly 2a,000 customers around the world, many of them huge organisations like airlines and banks. we stop a lot of bad things from happening. we're deeply sorry for the impact that we've caused to customers, to travellers, to anyone affected by this, including our companies. so, we know what the issue is. we're resolving and have resolved the issue. now, it's recovering systems that are out there. so, what went wrong? first of all, to be clear, this was not a hack or cyber attack — you don't need to change your passwords. a faulty update meant millions of microsoft users saw this screen pop up. if you know it, it'll make you shiver — the blue screen of death. it pops up when there is a critical error affecting the operation of your pc — in this case accompanied by an unending loop of trying and failing to restart and launch properly. but there are a lot of them. an

some of the biggest companies in the world use crowdstrike. they are, they have a very popular piece of software called falcon, which is what we call an end—point protection piece of software. so it's like an antivirus software that you would download and you would have on your home computer. but there's one of those that's for big companies, and they put out what they hoped was an innocuous software update overnight, which would have made their product a little bit better. just a small update, the kind of like when we get on our phones, on our mobile phones, we get software updates and we update them, don't we? we do it automatically normally while we're sleeping and we don't even really notice. but this one, um, obviously had a flaw in it. there was something wrong with the code that was sent out to all of their customers. and bear in mind, if they've got 2a,000 customers around the world, that's 2a,000 medium, small, large enterprises. so that is potentially hundreds of thousands of end points of computers that receive this bad software upd

updates, crowdstrike crash. and then they're calling up individuals are sending emails saying, hey, you're affected by the crowdstrike outage go here and download these files to fix your computer, or go to this website and enter in your username and passwords so that their, stolen. they can try to go after your banking information. we see these low bar type of attacks where there's something really big happening in the media that everybody is aware of. but they may not know all the specifics i was at a family reunion, yes. yesterday and i had family members asking you, what was this crowdstrike thing that we're hearing about heard microsoft was was hacked the information that people are getting are sparse and don't necessarily know the details. and hackers take that as an opportunity to then go and coax individuals into either doing some sort of online fraud where they're trying to go after your bank accounts or they're having to download malicious code. and under your computer. and then from there accessing you

crowdstrike ceo spoke about the complexity of the problem on nbc's today show.l, you, when you look at software, it is a is a very complex world. and there's a lot of interactions and i'm always staying ahead of the adversary is is you know, a tall task. so >> the sort of obviously, you know, you try to understand and mitigate them. >> in some you have weird interaction and didn't seem like it happened every window system. there's different versions and flavors a patch levels, if you will. and we're just trying to sort out where the that negative interaction again, that's what we're focused on, back up and running. >> it departments around the world now scrambling to clean up the mess, which in many cases involves getting hands-on with computers. no easy feat in today's world of distributed machines and remote computing it. workers prepare for a long weekend. the good news here is that the issue doesn't affect many personal computers running windows and what observe ation here, our world is more connected than ever. so problems that were once local now go global

crowdstrike _ individuals? that is an interesting point. crowdstrike mainly - individuals?resting | point. crowdstrike mainly supplied enterprises. so as an individual, you are not really likely to be affected by this on your personal computer. so that in itself is a kind of red flag. if you get a message on your phone or e—mail saying, you need to fix this thing, really crowdstrike's customers are a bit bigger than you. 50 really crowdstrike's customers are a bit bigger than you.— bit bigger than you. so be wary if ou aet bit bigger than you. so be wary if you get any _ bit bigger than you. so be wary if you get any communications - bit bigger than you. so be wary if. you get any communications about a recovery process. we have heard there are lots of things back up and running and 0k. give us an idea of where we are, and the rough timescale. where we are, and the rough timescale-— where we are, and the rough timescale. , timescale. the timescale is the critical thing. _ timescale. the timescale is the critical thing. the _ timescale. the timescale is the critical thing. t

crowdstrike ceo george kerr said.ue has been identified and a fix has been deployed first and foremost. >> again, just to reinforce what you said, it wasn't a cyber attack. you know, it was related to this this content update and as you might imagine, we've been on, you know, with our customers all night and working with them, many of the customers are rebooting the system. it's a very

instead, he says a defect in a software update crowdstrike was doing crashed microsoft windows, causing the outage. he also says a fix has been deployed. >> we've been on with our customers all night and working with them many of the customers are rebooting the system and it's coming up and it will be operational because we fixed it on on our end. >> that department of homeland security is working with crowdstrike and microsoft to fully assess and address system outages. meanwhile, 911 services taking a hit in jurisdictions across the country impacting states such as alaska and arizona our thanks to jason carroll for that report. >> i'm wolf blitzer in the situation room. thanks very much for watching. the news continues >> news next on cnn around the world. >> we'll look at how it happened and when things could get back to normal. and some ultra orthodox jews in israel will be called hold up to the military as soon as sunday reaction on this controversial decision ahead from atlanta. >> this is cnn newsroom with kim brunhuber us president joe biden is vowing to stay in the race despite