and we saw it again this summer when the reeves furniture shop in croydon re-opened in new premises, the walls decked with photos of young people holding up messages of hope. and who put those pictures up? young volunteers from croydon and an 81 year-old man called maurice reeves, who, like three generations before him, ran the shop before handing it over to his son. maurice, your example should inspire a generation. [applause] you see, what maurice has shown -- what our olympians and paralympians have reminded us of -- is that, for most people, success doesn't come easy or quick. that's what our culture of instant celebrity obscures, that real achievement in the real world takes time, effort, perseverance, resilience. the war veteran, a victim of a roadside bomb in afghanistan, competing at the paralympics. the businessman, a victim of an arson attack in south london, serving his customers again. the millions of people up and down the country, who, no matter how heroic or mundane their battles, keep going, keep trying, keep working, whatever life throws at them. these are the qualit