. >> we don want to own their house, we wa the ctomer to stay inthe house whenever possible. and we're going to help custers in any way possible to help stay in their house. trial modification is a vecle that we think will get that done effectively. report chase has 27 new centers in 11 states, to assist homeowne in trouble and tonable to ba to collect debt the quisition by chase washington mutual and e. m. c. mortgage addedtoits load, chase has made re than 79,000 temporaryoan modificatio under t administration's progr. a nider is proud of the bank's progress deite criticism. >> why are things tang so long? > i think evyone rognizes that this is a brand n process that it i very complicate there's a lot of oving pieces that weall have to build, ere are new ystems, new processs, we're hirg thousands of people, we're training thousan of people. so we all understand tt there a lot to doo make this happen. >> reporter: but interviews with chase customers int a less roe pture. rhonda jones dcribes getting a tria loan modification as an ordeal. >> it was etremely stressful. very, v

ctomers will save 5% on school supplies and clothing. parents say they plan to cross the bridges to take advantage of the bargains. stores are stocking up on back to school supplies and shoppers are scouting out the bargains. the average family expects to spend $550 this year according to a sure fay. sales tax holidays help consumers and businesses. >> they really drive traffic into the stores and in an economy like we have now where the consumer has really been holding back, we think it will be especially beneficial to drive people back into the stores. >> reporter: virginia's tax free shopping is this friday through sunday, august 7th to 9th. customers don't have to pay the 5% sales tax on each school supply tim costing less than $20 and each clothing or foot wear item less than $100. d.c. canceled its event hoping to save $640,000 in tax revenue. the move might back fire. >> i think they were penny wise and pound foolish. when you are in a small jurisdiction where virginia is so close. >> reporter: some merchants are upset about the m

. >> this what t ctomer asked for. maket. make the pasta, make it, make it, make the pasta.e on, let go. >> but i wou like the pie heated and don't want t ice crm on top, iould li it on the de and i would like strawberrys if yohave it, and if you didn't no ice cream. >> now theirector and writerora etch ronas taken her passio for food and paired it with her passion for writi and directing. her new dis is called "julie and julia" it stars meryl strep and amy adams and others. and speaki of meryl streep as julia chd, e new york time ss in its review, by now this aress has exhausted every superlative that exists and to suggest that sheas outdoneerself is only to s that she has done it ain. her pformanceoesbeyond physical limitation -- imation though she has the unded shoulders and the fluting voice down perfectl and "the washingn post" notes julie andulia might have staed out as a -- to the joys of cooking but it turns out oo be an even more profou appreciation of the mutual comprehension and erotic chge that definea great mriage. and finally "the wall seet journal," nora ephro

we have thr ctomers. we haveusers, we have advertisers, ande have content partners.we have three customers. weon't have oneustomer, we have three. and weake all of our disions in balanceday and by the way, our rallyi cry as a compy is to make sure that we deliver a seice tha users, advertisers and content owners unabashedly ve. which means that the design of e service has to delht advertisers as much as it delights users a we're not willing to settle for less than love, to be quite ank. and so thas an entirely unique culturbecause it means that you're boxing your decisions and that you have toake sure that the design o the servic is very aesthetically cle for users but alsoocus for advertisers. and i'm not saying it's easy, but weconstantly live that delicate balance between o thre customersnd not sacrifing one out of thethree two out of the three. that's huge part of our culture. if y ever stop by the office, i think you'd feel that advertiser focus. you'd feel that user focus and feel that content focus. sthup so you're i the busess finding content where it's "chai