underreang the meter in december and then not putting the payment plan that we had talked to the cuerereromer aboud said we would do, not putting that in the syste and that is what resulted in the shut off notice. >> reporter: sandra remains skeptical, saying her gas bill in december waroughly the same as the year before. she also says the problem started when her smart meter was installed, although pg and e now says she only has a smart meter for her electricity and not for gas. >> t problem is they've nev given us a reasonable explanation. the on difference that we had in usage was the smart mer. otherwise erything has been exactly the same. >> reporter: like sandrand the others, also received a shut off notice. they contacted "7 on your side" and we contacted pg and e. the utility admitted there were two problems with that meter. >> this particular mer has a communication issue. in other wds, the data is not transmitting over the wireless network. >> reporter: they so say the meter wasn't storing the usage data correctly. the utility says ither problem would ad to inaccurate billing. >> the comm