this is a protest of the issuance on may 23, 2011 to cui zhu li, permit to alter a building. and we will start with the appellant. >> i am here for the appellant. we understand that it is not the role of the board to be the arbiters of good neighbor behavior. we're not here to impose this person on you tonight. the building code does exist to establish requirements necessary to protect general welfare of the general public and it is this role that we ask you to consider this evening. what we have here is a property owner that consistently performs work without acquiring permits as required by law. she has admitted to this behavior and having been cited as such, the conduct unfortunately has persisted. sometimes she is caught red handed. sometimes she is caught after the fact were able to persuade an inspector that she has now done what she has done to her property. the appellant here has personally witnessed a substantial amount of work being done by unlicensed contractors in and out of this building. and at the time the complaint is made, it seems the word is taken in she sa