sounds all the tough guys are going to say it's a silly word, sensitivity training, understanding other cultu cultures, know what people are like, what they're thinking about, how they act, what is consistent with the culture that they're from. it's important we know that. we're a nation of immigrants. we're a nation that is so diverse. and it's very difficult to make sure police officers are trained enough to be able to know what to expect in a community. the biggest thing we have to do is make sure that they learn to deal with diminishing the kind of force they use. what is the minimum force required in order to be able to deal with whatever the situation is? it's about diminishing the prospect of use of excessive force. it's about eliminating some things totally, like choke holds. it's about making sure that no-knock warrants are changed so people know what's going on. there's a whole range of things we can do. the commission the president obama and i set up early on was in the process of doing that. until this president got elected. what happened was, if you notice, there has been sort of