(vo) this fourth of july at enterprise car sales... experience great customer service and get more forur trade. june twenty-ninth through july fifth. and let enterprise car sales flip your thinking about buying your next vehicle. ( pam ) you can celebrate 4th of july with kron-4. watch live fireworks from around the bay area and across the nation from the comfort of your home. tuesday at nine p-m right here on the bay area's news station. ♪ happiness is powerful flea and tick protection from nexgard. a delicious chew that protects for an entire month. ask your vet for more information. reported side effects include vomiting and itching. nexgard. the vet's #1 choice. >> white house chaos. >> guys, don't push. >> they knocked the table. >> shocking allegations of black male. >> what face lift. >> i had my chin tweaked. >> i think it looks awesome. >> the only tweet trump says he wishes he could take back. >> it was about screen legend kim novak. >>> and wild chase of the college campus. >> this is going to get interesting. >>> wait until you hear why he was fleeing police. >>> and road r

(vo) this fourth of july at enterprise car sales... experience great customer service and get more forour trade. june twenty-ninth through july fifth. and let enterprise car sales flip your thinking about buying your next vehicle. >>> some of the sights and sounds of the fourth of july and you know what? the best part is just minutes away. it's almost completely dark outside. all day long people have celebrated america's independence. kids young and old have been lining the streets to enjoy another american tradition with all of the parades. here's david louie. >> reporter: it's a great way to kick off the fourth. san jose has had celebrations and parades off and on since 1896. so how many years have you come to the parade? maybe eight. seven or eight. >> reporter: that means nicki martin and chesso have been enjoying this parade since before these kids were born, including jack who's mesmerized by something he saw go by. that's a big flag. no question about that. that's bigger than you are. >> it's bigger than me? >> reporter: lilly and antony called this home for many. >> the combina

ends sunday. at enterprise car sales...ly experience great customer service and get more for your trade twenty-ninth through july fifth. and let enterprise car sales flip your thinking about buying your next vehicle. (justine) now at 10:30... a rally in san francisco called for the impeachment of president donald trump. you're looking at video of all the people protesting near the embarcadero...(jr stone) kron four's spencer blake was there and tells us protesters gave reasons for their demands - they stem from more than just dislike for president trump's policies. "hey hey, ho ho, donald trump has got to go."these protesters are angry."i think he's unethical and i think he lacks moral courage."it's not the first time san franciscans have protested against president donald trump, but this time they had an organized effort demand he get kicked out of office."i felt like i had to come out and do something other than sit and scream at the tv."uncle sam here says the president has been beyond childish with all his actions as president. "completely counter-productive to getting anything done

. >> roxana, if you lost your temper with customer service, you're not alone. >> that's right. a study from liveperson suggests men curse at customer service agents more than women and shoot. alaska was ranked the least polite state and idaho was the most polite and california was in the middle of the 50 states. >> when you're frustrated, take a few deep breaths before you say the next thing to whomever you're talking to. >> thank you so much. >>> 20 minute before 6:00 and we're used to seeing warnings for sharks or coyotes but this could be a first. detail on the squirrel advisory at a new york park. >>> and bay area runners who took first place in the san francisco marathon. >>> let's take a live look outside, 880 in oakland, traffic moving relatively smoothly this monday morning. we'll be right back. whoa! you're not taking these. hey, hey, hey! you're not taking those. whoa, whoa! you're not taking that. come with me. you're not taking that. you're not taking that. you're not taking that. mom, i'm taking the subaru. don't be late. even when we're not there to keep them safe

. >> with a little help, she was directed to customer service who then directed her to a hot line number. when she finally reached someone on the phone -- >> i was told if we refund you anything right now, we'll have to cancel the rest of your flight arrangements to hawaii. >> it would be additional expenses on top of the $969 fikt her son did not use. adding insult to injury, the man who took her son's seat paid just $75. >> it is worrisome. everybody who has helped me so far has contradicted each other with their suggestions. this needs to stop. united has gone through severe errors and made national worldwide headlines. yet it continues. >> that was mike cherry. >> they said they inaccurately scanned the boarding pass of her son. as a result her son's seat appeared to be not checked in and his seat was released to another customer. united says it deeply apologizes. they said they are refunding her son's ticket and providing a travel voucher and they're working with gate staff to prevent this from happening again. >>> we have new details about the woman who is san jose's most recent mu

and a new culture built around customer service. it all adds up to our most reliable network ever.eps you connected to what matters most. ess the scary news out of minneapolis international airport where tsa agents reportedly failed 95% of security tests conducted early this month. they were able to sneak drugs, fake weapons and even explosive materials past screeners. tsa called the feds asking to stop the undercover tests. in other word, they asked the government to give them a pass. >> when i go through security they will take out shaving cream if it's too big. are you telling me they snuck gummy guns into the backpacks. >> they failed 17 out of 18. this is similar to an undercover team for tsa called the red team. they try to sneak these items through, fake explosives, fake weapons. they will put something that looks like a gun on the angle of an elderly man and to see if they can get it through. they said stop this right now, we are going to move on and come back to this later. this it right before the just 4 holiday. we had 3.5 million americans flying. i talked to a tsa sour

and a new culture built around customer service. it all adds up to our most reliable network ever.you connected to what matters most. dubai, tokyo and all points in between, you're watching "cnn newsroom" worldwide this hour. i'm george howell with the headlines we're following for you. u.s. attorney general jeff sessions reportedly discussed campaign issues with russia's ambassador, this, according to the "washington post." u.s. intelligence intercepted the ambassador, telling the kremlin of those conversations on two occasions. sessions has denied talking to russian officials about the trump campaign. >>> sean spicer is out as the white house press secretary. he resigned on friday after president donald trump hired this man, anthony scaramucchi, as communications director. scaramucchi is a former banker and campaign fund manager. sarah sanders will take over as new press country. >>> vigcandlelight vigils in poland, the opposition and the eu have slammed that change, saying it undermines poland's democracy. >>> 16 afghan policemen were killed and two others were wounded in a u.s.

my name is latoya raymond and i'm a customer service assistant here at the london underground.k for the infamous oxford circus station. since the launch of the 24—hour night tube last year, we actually run 2a hours on fridays and saturdays. my role begins the minute you walk through the station and if you need assistance along the way, anywhere, i'm here. that's what we're here for. that's fine, if you want to touch your 0yster card. 0n there? yeah, that's it. there you go, my love. sound result that for you. and that's done. thanks so much. you're welcome, take care. at night, this is where oxford circus comes alive. central london comes alive during the night. everyone‘s coming out, everyone‘s going out and having a great time, especially on fridays. you finish work, you don't want to just rush home, so they take advantage of the nightlife. they take advantage of the pubs, the fact that we have 2a hours services. people enjoy it and the atmosphere is always amazing. it's great. i am a people person, i've always been a people person. so you are the actual monopoly man! yeah. i

everyone has their little niche, and for me, right now, between the governmental issues, and the customer service think that's the area that i spent most of the time with. >> oscar, one of the things that i'm curious about is given how price sensitive customers are, and we've now looked at this and had all sorts of guests on the show talking about the price sensitivity, literally a dollar or two here and there, will literally change the decision of a customer, and yet, then we talk about ann coulter, and her situation on delta how do you even think about that i mean the idea of -- that the product itself is not, these days, unfortunately, what the customer is after? that it's still such a price issue. >> yeah, i think one of the things that, at least i found out over and many have in the industry, is that of all the customer service desires, and needs, price is one of them. and in the last 30 to 40 years, absolutely, i mean price on an absolute basis is actually decreased. so what discuss mers in the airline industry have gotten over the past few decades is price reduction. and that is the primar

it is so exhausting when you feel like no one is listening to your complaint and customer service these days, not always helpful. this week we hope they'll get the $800 refund. her husband died just right before their trip and when she asked the company for a refund on a hotel, she was told it was nonrefundable. donna contacted nbc 4 responds, we reached out to them and the company immediately apologized to donna and admitted she should have received a refund under their compassion exception policy. they also gave her a free round trip ticket to anywhere in the united states. >> i don't think that without nbc 4 i would have gotten a response. that's leaking. parts are under warranty, but not the labor. mary beth from maryland called nbc 4 responds out of total frustration saying, i don't understand how a company can sell defective product. we asked the company that same question. he agreed to wave the 99 diagnostic fee and split the $280 labor charge. we got a nice thank you note. >>> and this one is pretty black and white. from dc got more than $200 back from a newspaper subscription h

(vo) this fourth of july at enterprise car sales... experience great customer service and get more for your trade. june twenty-ninth through july fifth. and let enterprise car sales flip your thinking about buying your next vehicle. (jr stone) the skyline of san jose could look a lot different in a few years. google is buying up a lot of land just west of the downtown area. kron 4's tech reporter gabe slate tells us what they're up to. here's a look at the area where google is buying up a lot of land.. these tall buildings that's downtown san jose.. just to the west of that the big building with the white roofing that's the sap center the shark tank just a little over from there is diridon station.. this is the area that google is gobbling up just to the west of downtown san jose. we don't know for yet.. but it's believed they are building a new transit center here a research and development complex, and office buildings when it's all said and done they could potentially occupy 6 to 8 million square feet of space near diridon station and the sap centerit could be a like a little google

and a new culture built around customer service. it all adds up to our most reliable network ever.nnected to what matters most. >>> the open championship teeing off this morning. andy scholl's has more. >> we have had a first time major winner for the last seven majors. we'll e see if this weekend one of the bilge guys can put an end to that street. phil mickelson would be the oldest. he came in second last year. one guy that may be nervous today, former duke golfer julian suri is playing in his first career major and show issed up without his clubs. it's the fourth week in a row his clubs have gotten lost on the way to a tournament. but he did tweet out his clubs did finally arrive. he put better. late than never. but never late is better. >>> team usa advancing to the gold cup semi finals last night, but it was not easy. especially for jozy. he appears to twist his nipple before the corner r kick. he understandably knocks him down. and moments later he bites him in the back of his shoulder. just not nice soccer. they would get the last laugh with the 2-0 win. >>> college football

and a new culture built around customer service. it all adds up to our most reliable network ever.eeps you connected to what matters most. >>> a senate vote on the republican health care bill has been delayed because senator john mccain is in arizona recovering from surgery. >> president trump's agenda stalls and the rusch controversy swirls, a new "the washington post" poll show the president's approval dropping to 36%. >>> also we are learning the president's re-election campaign paid money to his son's legal team. >>> do you remember this moment from the president's trip to paris? >> beautiful. >> australian foreign minister julie bishop is among those criticizing president trump for his remarks to the first lady of france this week. watch this. >> if ed that to you would you be flattered or offended? >> i would be taken aback, i think. it's a rather interesting comment to make. i wonder if she could say the same of him? >> president trump often lean on his base of evangelical supporters as his support. but two close confidants and pope france are blasting trump and his supporte

//www.evertz.com>[a5df] at enterprise car sales...ly experience great customer service and get more forr trade. june twenty-ninth through july fifth. and let enterprise car sales flip your thinking about buying your next vehicle. >>> ♪ >> you know what i think. >> it is happening tonighty believe that she will open up with that. >> do you think so. >> yes. >> mary j. blige and the spot, it is going to be in front of the art museum in philadelphia >> boys two men will be performing do you think they will perform together, would i love to see them. >> i can see them coming up first, are roots going to be there. >> no, i don't think so. >> boys two men first and mary j. blige and boys two men come out and join them. >> the way they listed them on the fliers, mary j. blige and boys two men. >> i can see them finishing it off because they are a philly guy. >> west philadelphia born and raised. >> they will be there and be very excited. >> yes. >> i'm excited about our new neighbors, they are around the corner on third street and everything in their stories made in the united states of americ

and a new culture built around customer service. it all adds up to our most reliable network ever. that keeps you connected to what matters most. maria: welcome back. the president is overseas and the house is on recess. two massive promises from the trump administration that investors are counting on, tax reform and healthcare. mark mobius is with us. you said healthcare will be hard, but you expect some reform fun it's just tax cuts. mark: i believe that will boost the economy to a great extent. maria: mitch mcconnell wants to save money by doing healthcare first. but you think the tax reform package will be lower individual taxes and corporate. that spurs behavior? mark: exactly. in the long run it will bring more money into the economy and tax collection at the end of the day. maria: tell us how you invest in the u.s. you invest in companies that had significant exposure to emerging markets. >> a significant number of companies have exposure to emerging markets. over 50% of the earnings are in emerge knowledge markets. you are seeing the increasingly, this is the case. maria: s

he was the husband of a woman who worked in our customer services department, and heard me talking that had we make this more engaging? maybe we should add real voices so when you connected to our service it was say welcome, and say you've got mail. she overheard me saying that. she said my husband does radio voiceover work. i'm sure he would be happy to record something. i got a little post-it note and wrote statements down. the next morning he came in with those cassette tapes. we played it. he had the perfect voice. it a few months later he at one of the most famous voices in america. year ofwas the toughest your life business wife? aole: when we merged with time warner. i took a backseat. company daythe today, that hasn't worked well. the idea made sense for the execution didn't. visionsdison said execution, hallucinations. it was frustrating for everyone involved. i have this passion for this idea of these companies and what together they could do but we couldn't get out of our own way. eventually i decided to step aside and leave the board. that is when i went back in the garage a

and for them, customer service is now an a little more important than ever. >> and now a growing army of secret quality control consultants are helping to keep those stores on their toes. abc's linzie janis has more. >> reporter: you won't notice them, but they're out there. in stores and in restaurants. so-called mystery shoppers, hired by retailers to shop under cover and give feedback. you've been a mystery shopper for over 10 years. >> yes, i'm a pro. >> reporter: we caught up with lori chic. she's not on when she is, she's like a secret agent on quality control. checking every detail. >> maybe the carpet in the entry, the stock, the staff. >> reporter: she records her observations and files a report. how long does the job take? >> some of them can take ten minutes, some of them can take two hours. >> reporter: she makes up to $700 a month and gets free food and merchandise. while the pay and the perks may be tempting, the government warns there are several scams out there. so if you want to be a mystery shopper, do your homework. legitimate companies don't charge people to work f

and a new culture built around customer service. it all adds up to our most reliable network ever. that keeps you connected to what matters most. >>> new tonight, police roughing up suspects is something that is not a laughing matter, despite the white house insisting the president was just joking when he said this. >> when you see these towns and when you see these thugs being thrown into the back of a paddywagon, you see them thrown in rough. i said, please don't be too nice. like when you guys put somebody in the car and you protect their head, you know, the way you put their hand -- like, don't hit their head and they just killed somebody, don't hit their head, i said, you can take the hand away, okay? >> today at the white house, the press secretary defended what the president said. >> was the president joking when he said this or did he check his remarks out with the international association of police chiefs or maybe the attorney general? >> i believe he was making a joke at the time. >> now from new york to california to police departments all over, police officer and fol s

and a new culture built around customer service. it all adds up to our most reliable network ever.hat keeps you connected to what matters most. david: what would you say the skills that you brought was, great intellect, great drive, great leadership? phil: all of that. david: let's talk about golf. phil: tiger woods, you could see coming from way back. david: in basketball, you have someone named michael jordan. phil: everybody wanted him. david: if i wore those shoes -- phil: you might. david: when you give a $400 a you million gift, you write a check? is it hard to do that? phil: yes. david: what would you say is the most favorable memory you have? and you phil: i kind of look at nike as my work of art. >> would you fix your tie, please? david: well, people wouldn't recognize me if my tie was fixed, but ok. just leave it this way. alright. ♪

and a new culture built around customer service. it all adds up to our most reliable network ever.onnected to what matters most. support for taiwan self-defense. that's a look at news. i'm kelly right. i will see you at 4:00 p.m. eastern with more angle. back to cashing in. >> politicians are the only one living in the swamp. hollywood needs to be drained of its liberalism. the latest example, rob reiner took a cheap shot at fox news and president trump. he tweeted one fox says colluding with the enemy is not a crime, the fight to save democracy is now an all-out war. u.s. stay strong, # treason. rachel. is he bashing us and accusing the president of treason? is that what i'm seeing when there's no proof of it, no shred of evidence? this could be why archie bunker called him meathead in all in the family. >> he is a meathead. the root of the problem is that as a conservative, we have ceded hollywood, the music industry and coulter to the left. it's time for conservative parents to not just teach her kids about free markets and freedom and limited government but also to start to enc

hear over the intercom, when the gentleman who just sang the national anthem please come to the customer serviceesk? >> they wanted the whole store to hear him over the intercom. >> i started with attention wal- mart shoppers. three words i wanted to say my >> ashley, your chasing the story. it's still a mystery. for years missing young man but a gruesome discovery by law-enforcement. >> it's really not the outcome anyone was hoping for. at a news conference they brought the heartbreaking news that a body was found and it's clear that it's a homicide. >> this is a homicide, make no mistake about it. we just do not know how many homicides we are yet to know the answer to that question. >> late thursday, the question was answered when a man confessed to participating in all four murders. that's according to his attorney, peter lang. his attorney said his client has deep remorse for what he did. in exchange to confessing to all murders, he will be spared the death penalty. >> i want to you know that we appeared rated over and over again, it goes to say one more time, to the families, that we are st

some say his remarks could threaten his agenda. at enterprise car sales...ly experience great customer service and get more for your trade. june twenty-ninth through july fifth. and let enterprise car sales flip your thinking about buying your next vehicle. >>> welcome back. good morning. we're taking a live look at mt. tam. the sun is starting to rise and we have a thick layer of clouds and fog over some parts of the bay area today as well. so people who live in crockett are upset about a growing illegal dumping problem. this trailer-like structure was left along the cummings skyway in may. one resident has called several county officials because now other people are vandalizing the trailer and dumping even more trash. >> it's getting uglier every day and it attracts more trash. there's a huge dump that's been done right near it. people go, oh, it's okay to dump it. look at how ugly it is and they think it's all right. >> the public works department says consultants are determining whether there are hazardous materials inside that structure. if there are, the materials would have to be remove

josh (vo) with thousands of quality pre-owned vehicles... and exceptional customer service, head t toise car sales and let the people who buy more vehicles than anyone... flip your thinking about buying your next one. fios is not cable. and we believe everyone deserves faster internet. so with fios gigabit connection, you get amazing download speeds up to 940 megs 20 times faster than most people have. and it's just $79.99 a month online for the first year. switch to fios gigabit connection with tv and phone for $79.99 a month. plus hbo for one year and multi-room dvr service for two years. all with a 2-year agreement. and switching has never been easier. get out of your contract with up to a $500 credit to help cover your early termination fee. go to fiosgigabit.com. >> the sixers are in nevada for the summer league. markelle fultz averaged 20 points per game in the utah summer league. the coach continues to coach him up and he's loving it. >> i want criticism to make me a better player. i'm working on my defense. i'm giving it my all. >> fultz checking out the competition as the lak

the strike impacted baggage handlers, cabin cleaners and customer service april, employed by contractors, prime flight and prospect at philadelphia international airport. leguardia and jfk airports. american airlines, and the union, will sit down for negotiations at 11:00 this morning, work verse been fighting for a living wage for nearly five years. >>> trust me, not over yet. that's for sure. >> snap chat and naked pictures has landed a local teacher on the wrong side of the law, the charges the former lehigh teacher faces. >> and later, a teenager dies after using her cell phone while in the bathtub. but how? what it was connected to, that could have caused this traged tragedy. you'busted tail.rd. and impressed the boss. maybe, it's time to be your own. transform your career with strayer university's mba program today. let's get it, america. >> three student received pictures from the teacher via snap sat, he has resigned from his teaching position, and he resigned back in february. >> 6:12, trump junior releases emails, what he calls an effort to be totally transparent in the russian

and a new culture built around customer service. it all adds up to our most reliable network ever.to what matters most. >>> tom brady is speaking out regarding his wife's comments that he had concussions last year that were not reported by the patriots. coy wire with more in the "bleacher report." good morning. >>> good morning. gisele bundchen told cbs in may that her husband tom brady had concussions last year. that raised a lot of questions. as you mentioned, braids -- brady was never listed as having concussions by the patriots. he explained that giselle is a caring and concerned spouse. >> she's there every day. we go to bed every night. she knows when i'm sore, tired, when i get hit. we drive home together. so -- she also knows how well i take care of myself. you know, she's a very concerned wife and very loving. >> brady neither confirmed nor denied he had a concussion last season, but he's been incredibly healthy throughout his career. the five-time super bowl champ hasn't missed a game due to injury since 2008. thrchlths year's major league all-star selections were announc

and a new culture built around customer service. it all adds up to our most reliable network ever.eps you connected to what matters most. >>> all right. hea heart-pounding moments at a beach north of miami after a swimmer was attacked by a shark. it happened when the victim was just about to get out of the water at holover beach. the person was bitten in the lower extremities. we're told the swimmer's expected to be okay. authorities warning swimmers saying in part, "although these incidents are rare, we ask beach-goers to always be aware of their surroundings." they are rare. still scary. >> every time you hear one, keeps you out of the ocean for the next couple of months. >>> the west has been baking. now the eastern part of the country about to join in the heat wave. meteorologist pedram javaheri has the latest forecast. >> a couple of cities across the country this week may be seeing some of the hottest temperatures of 2017. st. louis could be one of them. heat indices across the region up to around 100 and above 100 in a few places. in fact, kansas city having a heat advisory

and a new culture built around customer service. it all adds up to our most reliable network ever.ne that keeps you connected to what matters most. ♪ >>> general westmoreland was confident and morale was high at the base. but the troops knew the victory could be paid in their blood. >> i have full confidence that we were going to win the battle of khe sahn because we had the means. >> wasn't that i thought i was going to die. i kind of knew i was going to die up there. i juss thought it would happen. you know? and for some reason just pure fate it didn't. >> our mission had been early on at any fire base to provide perimeter security, particularly during the evening. during the day normally we were out on the roads. >> first lieutenant bruce geiger of new jersey a 23-year-old army platoon leader attached to the 26th marines. he had the heaviest armor at the base. >> we had dysers, cannons mounted on a light tank chassis. it was a walker bulldog tank and in addition we had two quad 50s, four 50-caliber machine guns. >> dug in surrounding the base the largest and best equipped force

and a new culture built around customer service. it all adds up to our most reliable network ever.ne that keeps you connected to what matters most. >>> three people are dead and firefighters are going door-to-door now checking for more possible victims after a fire at a honolulu high-rise. here's what we know, the fire started friday in a unit without sprinklers on the 26th floor. chunks of the building fell more than 20 stories as this fire burned upward through several floors. a resident here describes the chaos. >> the stairwell was so full of smoke, you couldn't breathe, you couldn't see. you couldn't see the steps in front of you. >> the fire chief says the sprinkler system would have contained this fire to just one unit. again, no sprinklers were inside the building. the fire is now under control and five people including a firefighter by the way were hospitalized. >>> i want to turn to the battle over your health care. president trump and vice president mike pence are making phone calls this weekend trying to drum up support for the senate's newly revamped gop health care bi

continues now online on twitter, facebook and mobile at enterprise car sales...ly experience great customer service and get more for your trade. june twenty-ninth through july fifth. and let enterprise car sales flip your thinking about buying your next vehicle. ( cheering ) ( grunts ) ( buzzer sounds ) now they're beating us on the boards out there, guys. this is your territory, grimson. do your job. grimson. hello? hi, honey. what? now? all right. ♪ the itsy-bitsy spider - ♪ climbed up the water spout... ♪ - ( giggling ) ♪ down came the rain ♪ and washed the spider out ♪ ♪ out came the sun... - shh. - ♪ and dried up all the rain ♪ ♪ and the itsy-bitsy spider - ♪ climbed up the spout again. ♪ - ( rock music playing ) i love you, daddy. i love you too, sweetheart. - ( laughing ) - ♪ do you believe in magic ♪ ♪ in a young girl's heart? - ♪ how the music can free her... ♪ - hey, it's my girl. ♪ whenever it starts? - ♪ and it's magic... - you know, my daughter? ( announcer speaks ) a message from the foundation for a better life. (boy) grandpa, look what i got! (woman) oh dad, wait 'till you see the b

and a new culture built around customer service. it all adds up to our most reliable network ever. one that keeps you connected to what matters most. maria: it was another big week for technology and am is reporting earnings as well. these are the largest technology companies and collectively they have a market value of better than $3 trillion. they have been leading this market all year. ann winblad weighed in. ann winblad: these companies are quite large. we noticed a lot of big moves. microsoft bought linkedin. and i think we'll see more acquisitions from these companies at that scale. we noticed a big acquisition by amazon in process of whole foods. these companies in order to move their needles have to think big as well. they are also investing in small come any. google was one of the most of prolific investors in small come any making small bets on a distant future. microsoft last year created an investment arm. apple does not have an investment arm. amazon has an alexa fund where they are investing in internet companies to complement their amazon ecos. so that money is going

the internet bubble did bust at that point, and bezos proved he was in the customer service businessthat the enthusiasm behind amazon as an investment can sometimes run beyond what the company is doing and do you think we might be nearing one of those points at some point here? >> yeah. i'm not very good at predicting future stock prices, otherwise i wouldn't have to write biographies or something, i could guess on stock prices. i do think that you can be absolutely sure that five, ten, 15, 20 years from now, amazon will be a safe and dominant player because it really does wrap people in to an environment in which, you know, now -- look, apple should -- apple should have been dominant in the living room in the speaking assistant with siri. they had a great product siri. they're going it try to get into it in three, four, five months but they're going to have the third mover disadvantage because google and amazon are already in and now amazon is wrapping itself up with that personal assistant that you can talk to in your living room with a prime shopping day so it's not just about str

we have access to customer service and money back guarantees in the event something goes wrong.matter where you purchase, don't pay cash. >> reporter: they advice only buying from reputable sources. in san jose, katie marzullo, "abc 7 news." >>> well, coffee is being recalled because it contains an ingredient structurally similar to the active ingredient in viagra. the recall covers all lots of new of coffee, gen 10, traditional coffee. the fda has concerns about lowering blood pressures to dangerous levels. they don't know of issues related to the coffee. >>> 40,000 bees in a hive have been removed from the castro district. a bee keeper was hard at work del cattily removing the hive and a large honeycomb the bees created in a ventilation duct on the exterior of the building. greg gundland with green property managements shared this with "abc 7 news." they initially thought the bees would stay afts they weren't hurting anyone, but after finding out 40,000 they had to go. >>> auditions for american idol will be held on august 20th. it was confirmed today ryan seacrest will return

got to hear the hilarious (vo) this fourth of july at enterprise car sales... experience great customer service and get more for your trade. june twenty-ninth through july fifth. and let enterprise car sales flip your thinking about buying your next vehicle. >> now to developing news north korea has claimed it has fired its first inter continent l alpha list particular missile. with some possible range of some 4,000 rake it could possibly strike alaska. it is a significant change in the military challenge to the united states. this is probably the toughest national security we face today. i see no signs that they're willing to come to the table. just look at what they did to otto warm beer, this is not a regime that would lead to diploma i. nick i hail i has emergency meeting at the un to discuss the north korean situation. president trump and pope francis are both trying to help a british resident who is suffering from a deadly incident fox's benjamin hall has the lat est from london. >>reporter: 11 month old charley guard was born with an extremely rare disease. his brain is damaged and he is

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point, i did change to a different company with car insurance, and i was not happy with the customer servicee back home now. the process through usaa is so effortless, that you feel like you're a part of the family. i love that i can pass the membership to my children, and that they can be protected. we're the williams family, and we're usaa members for life. call usaa today to talk about your insurance needs. dagen: coming up, congress cracking down on illegal immigrants by defunding the sanctuaries that sanction them. dagen: lawmakers ramping up the fight against illegal immigration and passing a bill to cut funds from century city's. gary b, critics slammed this bill but you say congress has the right idea. >> exactly. as the judge has explained, it is a federal law that you can't have the sanctuary cities, but unfortunately the feds cannot commandeer or make the states enforce the law at their own expense. they can do what they want. they formed the government, if you will. the only tool they have is the carrot. that's why this funding law under case law is so important. it's the only wa